Curriculum Vitae

PRAKASH MISHRA

Present Address: -

Near – NR-FCI/FSD Godam, Barmasia,

Dist. + Post- Dhanbad-826001(Jharkhand)

Mob. No.-952-***-****,

Permanent Address: -

NR-FCI/FSD Godam, Barmasia,

Dist. + Post- Dhanbad-826001(Jharkhand)

Mob. No.-952-***-****,

Email: adlu3i@r.postjobfree.com

adlu3i@r.postjobfree.com

Objective:

To maximize the utility out of given resources and establish a career in the fast-changing environment.

Aim:

To work in a challenging & growth oriented professional area of repute; to enhance my skill & strength in conjunction with the organizational goal. To work in an atmosphere which helps to grow both personally & mentally and to cave a niche by quality & professional service.

Experience:

Worked as Ashoka Bajaj Automobiles Pvt. Ltd. as an area Manager (Operation & sales) Dhanbad Location. From (March 2002 to Nov.2006)

Worked as Smart TVS as a Manager as a Sales & Service Dhanbad Location. From (Dec. 2006 to Oct. 2007)

Working as ATM Operator & Cash Management in Writer Safeguard Pvt. Ltd. From Dhanbad Location. from (Nov.2007 to Jan.2010)

Working as Non-Operation Executive (Jharkhand, Bihar) in Writer Safeguard Pvt. Ltd. From East Region Location. From (Feb.2010 to 12th Feb.2011).

Working as Sr. Operation Manager (Jharkhand & Bihar) in Writer Safeguard Pvt. Ltd. (Feb.2011 to 9th Jan. 2013)

Having the sound knowledge of all the Banks ATM loading process and Manage of Account.

Working as State Head Orissa in Tata Communications Payment Solutions Limited Through Randstnd ltd. (24th Jan. 2013 to 31st May 2014), then move to Xecute HR from 1st June to Till Date.

Working as State Head Bihar & Jharkhand and East-UP in Tata Communications Payment Solutions Limited 20th July to Till Date On payroll.

Previous Employer: WRITER SAFEGUARD PVT LTD (P.N. WRITERS GROUPS)

Position : Senior Operation Officer, (Jharkhand & Bihar)

Period : Since Nov, 2007 to Jan 2013.

Job Responsibilities:

Providing full ATM Operation Support to our Client Banks- HDFC, AXIS, ICICI, BOI, UCO, CANARA, CBI, INDSULAND, CORP. Bank, Federal Bank, PNB in Jharkhand and Bihar.

Providing CIT Service to our Corporate Retail Stores, like: Big Bazaar, RELIANCE FRESS (RELIANCE RETAIL), LOCUS, AIRTEL, VISHAL MEGA MART, RELIANCE LIFE INSURANCE, AMWAY INDIA LTD., NIIT etc., in Ranchi, Dhanbad, Patna, Deogarh, Jamshedpur,

Managing customer centric banking operations & ensuring customer satisfaction by achieving delivery & service quality norms.

All Daily & MIS Reporting month to month Basis.

Relationship building and providing customized services to our client.

Responsibilities for Business Development in my assigned area.

Team leading of 75 members.

TATA Communications Payment Solutions Ltd. through Randstad Ltd. (Jan2013 to May 2014) and Move to Xecute HR (June 2014 to Till Date).

Address: 10th Floor, IDCO Tower, Rupali Square, Bhubaneswar – 751 022

Position: Jan. 2013 Onwards State Head Operation

Job Responsibilities:

Responsible for providing and maintaining Operational, Customer Service & Client relation MIS to HO.

Attending clients concerns & complaints and undertaking steps for effective resolution of the issue.

Managing customer centric banking operations & ensuring customer satisfaction by achieving delivery & service quality norms.

Team leading, and vendor manage for Field services.

Customer Management: Managing Customers like SBI/IOB/HDFC/UCO/CBI/TCBIL/Billdesk/C-edge/TSI operations coordinated ensuring zero escalation and continuous service improvement.

Company Profile: Tata Communications Payment Solutions Limited (TCPSL) previously known as Tata Communications Banking Infrasolution, is a wholly owned subsidiary of Tata Communications. We are one of the fastest growing Payment Solutions specialist, in the country. Being a 100% banking and financial service focused organization, we offer one stop, end-to-end 'Plug and Play' banking and payment infrastructure solutions hosted in world class data centers, on flexible pricing models, to offer competitive edge to our clients. Today, Tata Communications Payment Solutions is one of the largest ATM outsourcing services providers, a leading Point of Sale Managed services provider, a leading Hosted Core banking service provider with clients spread across India. Site.www.tatacommunications.com

TATA Communications Payment Solutions Ltd. (July2015 to Till Date).

Address: Indira Bhawan,6th Floor, Ram Charitra Singh Path, NR- Hartali More, Patna - 800001

Position: Jan. 2015 Onwards State Head Operation Field

Job Responsibilities:

Responsible for providing and maintaining Operational, Customer Service & Client relation MIS to HO.

Attending clients concerns & complaints and undertaking steps for effective resolution of the issue.

Managing customer centric banking operations & ensuring customer satisfaction by achieving delivery & service quality norms.

Team leading, and vendor manage for Field services.

Manage Up & Down Time Bihar & Jharkhand and East-UP

Handel all new business & P&L .

Customer Management: Managing Customers like Indicash/ IOB/HDFC/TCBIL/Bill desk/C-edge/TSI operations coordinated ensuring zero escalation and continuous service improvement.

Company Profile: Tata Communications Payment Solutions Limited (TCPSL) previously known as Tata Communications Banking Infrasolution, is a wholly owned subsidiary of Tata Communications. We are one of the fastest growing Payment Solutions specialist, in the country. Being a 100% banking and financial service focused organization we offer one stop, end-to-end 'Plug and Play' banking and payment infrastructure solutions hosted in world class data centers, on flexible pricing models, to offer competitive edge to our clients. Today, Tata Communications Payment Solutions is one of the largest ATM outsourcing services providers, a leading Point of Sale Managed services provider, a leading Hosted Core banking service provider with clients spread across India. Site.www.tatacommunications.com

FUNCTIONAL SKILLS

Operations: Addressing and ensuring maximum card holder uptime and cash availability 24X7. Assisting in the design process & implementation in filed with the help of channel partner. Suggesting improvements in the operations and process to make the system foolproof. Handling Customer escalation very efficiently. Response on time and under TAT, Resolve customer dispute as per agreement and RBI guidelines.

Designed reconciliation process and conclude customer dispute amount case to case basis.

Reconciliation of ATM EOD to EOD with physical cash and ATM counter along with ATM Admin counter.

Set Business rule for customer.

Set Scope of work for channel partner.

Monitoring ATM channel cash.

Monitoring Number of loading of each ATM and ensuring not to exceed as per agreed by us with channel partner.

Set the parameter of caretaker, housekeeping and Site repair agency to monitor their performance.

Evaluate performance of CT/HSK and site repair agency on month to month basis.

Save revenue to transit ATM from high cost to low cost.

Custodian Evaluation and basis on the review monthly operations performance.

Set the Process for vendor and Channel partner.

Special focus and attention on high and low dispense ATM.

Performance: Addressing problem to team to achieve ATM performance & ensuring maximum cash availability as per only trend dispense history. Suggesting improvements in the operations and processes to make the system foolproof. Focus & Control on the financial impact.

Customer Servicing: Managing customer service operations for rendering and achieving quality services. Responsible for resolving customer complaints on various level. Providing value added services by attending and sending report on customer queries and issues. Established professional relation with Customers

Customer Management: Managing Customers like I/PNB/HDFC/OBC/ICICI/CBI/AXIS/UNION BANK operations ensuring zero escalation and continuous service improvement.

Team Management: Managing a team of coordinator, Field officer, Cash executive, outsource employees ensuring no conflict & peak performance from individual employees. Established professional relation with all the team members. Coordinating with Team members for continuous service performance improvement.

Professional Qualification

Advance Diploma in Information Technology (E-DAST) (included Hardware & Networking) from CMC Ltd.Dhanbad.

Education Qualifications:

Graduation

H.S.S.(Allahabad)

62.45%

Intermediate (Sc.)

B.I.E.C.(Patna)

38.80%

Matriculation

B.S.E.B. (Patna)

56.25%

Extra Language:

Hindi

Bangala

English

Personal Column:

-Father’s Name : Lt. Ram Pratap Mishra

-Date of Birth : 12.10.1980

-Gender : Male

-Marital Status : married

-Nationality : Indian

-Religion : Hindu

Hobbies:

Traveling.

Making Relation.

Reading Book.

I hereby declare that all the information mentioned above are true in my belief.

Place: Dhanbad, Jharkhand

Date:20th Feb. 2021 Prakash Mishra

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