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Customer Service Computer

Location:
Johannesburg, Gauteng, South Africa
Posted:
April 21, 2021

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Resume:

CURRICULUM VITAE

OF

NOMATHAMSANQA PRECIOUS BOLOSHE

PERSONAL DETAILS

Surname Boloshe

First Name Nomathamsanqa Precious

Identity No. 710-***-**** 085

Nationality South African

Date of Birth 02-04-1971

Gender Female

Marital Status Single

Home Language Xhosa

Address 1813 Bomba street Daveyton 1520

Contact No. 082-***-****

EDUCATIONAL ACHIEVEMENTS

Name of School Hulwazi Secondary School

Highest standard passed Grade 10

Subject Passed English, Business Economicse

Economics, Xhosa, Afrikaans,Typing & Accounting

SKILLS AND COMPETENCIES

Baking

Biscuits

Scones

Muffins

Computer Literacy

Microsoft Word: Excel, PowerPoint

GroupWise

Mainframe (Legacy)

GTX

Cordaptix

Interpersonal\ Communication:

Communication skills

Presentation skills

Computer Literacy skills

EMPLOYMENT HISTORY

Name of Company: Eskom Benoni

Position Data Capturer

Period 18 Sept 2006 – 31 March 2009

Duties Capturing information for customers to get free basic electricity, uploading, create pre- paid accounts,

Capturing pre- paid customer spreadsheet, updating

Customers accounts.

Reason for leaving Contract expired.

Name of Company: Eskom Centre Braamfontein

Department Billing

Position Billing Support

Period 18 July 2005 – 28 April 2006

Duties Identifying and marking routes to be downloaded

Ensuring timeous and correct upload and download of reading rounds

Analyzing main frame reports in conjunction with FBK reports for corrective action

Investigating rejected readings

Identify estimated meter reading

Capture phone-in readings

Prepare schedules for area to obtain actual reading before charge date

Verify details of customer’s current account

Investigating bill history (previous readings and interest)

Taking corrective action in preparing statical adjustments to correct usage and charges

Attending queries on GTX

Adjustment on cordaptix .

Reason for leaving Contract expired.

Name of Company: Eskom Benoni

Department Customer Service

Position Service Agent

Period 04 April 2005 –30 June 2005

Duties Data purification, Capturing readings and To Do’s

Linking customers for billing purpose, Re-instating accounts & Attending customer queries.

Reason for leaving Temporary position.

Name of Company: Eskom Benoni

Position Volunteer as service agent

Period 10 Jan 2005 – 01 April 2005

Duties Computer system Cordaptix. GTX (Reporting faults)

Re-instatement of accounts

Linking and termination of accounts

Making presentation and meter audits

Adjustment for over estimated accounts

Ensuring timeous and correct upload and download of

Reading rounds

Capture phone-in readings.

Name of Company: Apex Leads

Position Soldier

Period 2001 – 2004

Duties Soldering Cables

Mouldering Cables

Reason for leaving Retrenched.

REFERENCES

1.Patrick Hlatshwayo

Supervisor Eskom Benoni

Tel: (011-***-****

2.Vusi Malambule

Supervisor Eskom Braamfonteini

Tel: (011-***-****

3.David Ndungwana

Supervisor Eskom Benoni

Tel: (011-***-****

.



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