Ticketing officer
Resume:
IRENE A. ALACAPA
**** *** ** ** *** Maria Paco Manila
Email Address: ***********@*****.***
OBJECTIVES:
To obtain a full time position in a multinational which offers a professional working environment and enables me to grow while meeting the corporation’s goals.
QUALIFICATIONS/SKILLS:
Hardworking and can work well under pressure within minimum supervision
Reliable
Ability to work in teams or as individual
Knowledgeable in Amadeus / Abacus GDS
Good communication skills both oral and written
WORKING EXPERIENCES:
April 1, 2014 up to September 2020 Ticketing Officer
Panda Travel Service, Inc
479-481 Sto. Cristo St., Binondo Manila
Job Description:
Issue Tickets both international and domestic thru Amadeus and Sabre GDS.
Reissue tickets and Refund tickets
Answer queries thru email and phone calls
Handle feedback and resolve complaint.
Ensure and re-check all tickets issued at the end of the day to avoid ADM.
August 2013 –March 31, 2014 Ticketing Officer
Amity Travel Corp.
Rm.201 VIP Bldg 1140 Roxas Blvd Ermita Manila
Job Description:
Issue Tickets both international and domestic thru Amadeus and Abacus GDS.
Reissue tickets and Refund tickets
Answer inquiry thru yahoo messenger and phone calls
Update airline tariff sheets
Ensure and re-check all tickets issued at the end of the day to avoid ADM.
March 04, 2012 to July 2013 Reservation/Ticketing Officer and Sales Support
Ultraman Travel Corporation
Unit 1004 One San Miguel Ave. Condo.
Ortigas Center, Pasig City
Job Description:
Handles Booking and Reservation both International and Domestic.
BSP IATA Reporting.
Check ADM, ACM and Refund in BSP IATA.
Issue International and Domestic Ticket (Gross, Nego Fare, Manual, Reissuance, Long Haul, Labor Fares Ticketing)
Arranges reservations and routing for passengers.
October 18, 2011-up to February 03, 2012 Reservation Agent
Global Connection 24/7 Travel and Tours
74 J. Luna St San Lorenzo Vill. Makati City
Job Description:
To market and sell holiday products to the customers.
Discuss the client’s wants and needs.
Provide information about the best destinations places, tours accommodation and transport.
To take care of all the documents needed before travel.
To confirm bookings for the clients.
EDUCATIONAL ATTAINTMENT:
Tertiary Travel Technology
Concordia College
Paco, Manila
Year Graduated: 2011
Secondary Makati High School
Poblacion, Makati City
Year Graduated: 2008
Primary Fernando Ma. Guerrero Elementary School
Paco, Manila
Year Graduated: 2002
SEMINAR/ TRAINING ATTENDED:
January 7, 2014 Abacus Electronic Miscellaneous Document (EMD)
Trafalgar Bldg. Makati City
Emd-A & Emd-S Issuance
August 16-18 2012 Amadeus Fares and Ticketing
LKG Tower Ayala Makati City
Amadeus Reservation & Ticketing
Reissuance
Gross ticketing
Net Ticketing
Nego Fare Ticketing
Manual Ticketing
September 3-4, 2009 Amadeus Training
LKG Tower Ayala Makati City
Amadeus Basic Reservation & Ticketing
PERSONAL INFORMATION:
Age: 29 years old
Date of Birth: December 10, 1990
Place of Birth: Manila
Height: 5
Weight: 59kgs
Religion: Born Again
Citizenship: Filipino
Civil Status: Single
CHARACTER REFERENCES
Ms. Myra F. Dela Cruz
Accounting Staff
Ultraman Travel Corp
Pasig City
638-2003 to 2009
Ms. Meilan Tan
Ticketing Manager
Panda Travel Services
Binondo Manila
242-2585
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