Call Centre Manager

PERSONAL DETAILS

Busisiwe Tshabalala

**** ***** **** ***. *

Midrand

1685

T: 071*******

T: 073*******

AREAS OF EXPERTISE

Customer Service

Call Centre

Cashier

Administration

Busisiwe A. Tshabalala

CAREER SUMMARY

An enthusiastic and capable individual

who is committed to providing quality

customer service, good organizational

skills, pays attention to detail and

possesses good communication skills both

verbal and written. Busisiwe, apart from

being available immediately, is constantly

looking to improve her skills in the

administration field. She is looking for

growth and a key support role where

she’ll be responsible for various

administrative duties.

WORK EXPERIENCE

Plus 94 Research Randburg

Call Centre Agent 2017-2018

Duties:

Managing inbound and outbound

calls.

Identifying customer’s needs by

researching every issue and

providing solutions.

Following the call centre’s

communication script while

conducting telephonic surveys.

Keeping records of all

conversations in the database.

Meeting personal and team set

targets.

Pick ‘n Pay Randburg

Cashier 2014-2017

Duties:

Operating scanners, cash registers

and other available store

electronics.

Welcoming customers, assisting

them and providing advice where

necessary.

Accepting payments, ensuring that

all prices are accurate, balancing

the cash register and generating

reports.

Maintaining a clean work space.

Following all store procedures,

bagging and wrapping purchases.

Sunrock Village Complex Sharon Lee

Aur pair 2013

Duties:

Managing a household.

Looking after a toddler, meal

preparations and helping with

after care school work.

Buying groceries and managing the

employer’s diary.

KEY COMPETENCY AND SKILLS

•Computer literate.

•Able to utilize office equipment like

scanners, copiers, printers and telephones

•Comfortable with numeracy, organizing

and planning ahead

•Ability to solve problems by collecting

data, research, finding facts and draw

valid conclusion

•Professional with strong work ethic and

excellent Communication Skills

•Able to work with minimum supervision,

liable and punctual

•Good telephone etiquette

• Service orientated with attention to

detail

ACADEMIC QUALIFICATION

Southampton City College 2017

Certificate in Computer

Ingula High School 2012

Grade 12

HOBBIES

Travelling

Socializing

Reading

REFERENCES

Mr Michael Simmons – Pick ‘n Pay Branch

Manager

T: 011-****-***

Mr Sifiso Falane – Plus 94 Research Team

Leader

T: 011-***-****

Contact this candidate