Manager Customer Service
Resume:
Zacarias III Lapuz Manalo
#*** ********** ****** ********
Pampanga, Philippines
Mobile no: +63-099********
Email Add: adltpe@r.postjobfree.com
Objectives:
In power my ability to expertise customer service orientation, excellent interpersonal skills and be expert in any type of games. Enlighten up my knowledge and learn new for the advancement and development of my future career as well.
Field of Interest
Gaming and Casino Management
Professional Experience
Casino Dealer
Grand Andaman Hotel Casino
Kawthaung, Myanmar
August 2016 – August 2019
·Inspected cards and equipment to be used in game to ensure that they were in good condition.
·Paid winnings and collected losing bets as established by the rules and procedures of the specific game
·Acknowledge disputes and reported them appropriately.
Educational Background
Tertiary Level – Don Honorio Ventura Technological State University
Industrial Technology Major Electrical
2012-2016
Secondary Level – Porac Model Community High School
2008-2012
Seminar’s Attended/ Organization
vDHVTSU Building Wiring
Porac Campus
(March 2014-June 2014)
vRoyal Hotel
Cutcut, Angeles City, Pampanga
(March 2015-June2015)
vMekeni Food Corporation
Porac, Pampanga
(November 2015-March2016)
Skills
vService Oriented Personality
vEffective communication skill and organization skill
vThe ability to work well with people
vThe ability to use logical reasoning
vComputer Literate ( Ms Word, Excel, Publisher, Powerpoint )
vExcellent customer service
Thoroughly knowledgeable on rules of games of chance with experience dealing thousand of hands in:
vThree Card Poker
vThree Card Baccarat
vDragon Tiger
vBaccarat (tax bac.)
vRoulette
Reference
·Armela Seperes
Manager
Grand Andaman Hotel and Casino
adltpe@r.postjobfree.com
·Marikarr Aninag
Pit Manager
Okada Manila
adltpe@r.postjobfree.com
Hayelle Consiglio
Pit Manager
Okada Manila
Personal Data
vNationality: Filipino Religion: Christianity - Catholic
vDate of Birth: December 08, 1994 Age: 25
vHeight: 5’7 Weight: 70 kg
I hereby certified that above information is true and correct to the best of my knowledge.
Zacarias Lapuz Manalo III
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