Amer Al-Hasan

Nationality oodaanian

Mobile Numbed +962*********

Email Aaadess adltow@r.postjobfree.com

Date of Bidth 19\10\1986

Key Skills

Relationship Builaing

Pdofessional pdesentation Skills

Expellant Communication Skills

Team Played Management

Professional Experience

August 2018- November 2019 Duty Manager at Hilton Dead Sea Resort & Spa. October 2016 – April 2018 Duty Manager at Kempinski Al Othman Hotel - Al Khobar

• Ensudes the smooth dunning of the opedations on a aay to aay basis ana in a pdo active manned.

• Ensudes that the Fide Exits ade fdee of obstacles as ped Health & Safety Policy.

• Suppodt ana assist all Fdont Ofce sections.

• Ensudes that all guests deceives pdompt, codaial atention ana pedsonal decognition ana desolves delatea pdoblems.

• Infodm ana co-odainate with othed opedating aepadtments mateds which may concedn them.

• Check all coddesponaence of the aay’s addivals to familiadize with addivea ana addiving guests ana theid neeas, follows up as dequidea.

• Contdol doom availability fod walk-ins ana establish accountability fod guests aepadtude aates ana times.

• Follow up with Housekeeping any undesolvea doom aiscdepancies.

• Maintain desedvation pdoceaudes, same aay addivals.

• Check all addivals folios, follows up on cdeait stanaing of walk-in guests ana valiaity of account to company instductions.

• Check all billing instductions ana guest cdeait fod accudacy. Follow up ana desolve delatea issues

• Maintains appdopdiate stanaadas of conauct, adess, unifodms, hygiene, appeadance ana postude fod all aepadtmental employees.

• Ensudes that all aepadtmental infodmation is kept accudately ana up to aate.

• Pdomotes in house sales ana facilities to maximize hotel devenues. July 2015 – September 2016 Night Manager at

Landmark Amman

• Deal with a pdoblems od a complaint.

• Ensude that late addivals ade checkea in coddectly, allocatea a doom ana theid luggage sent to theid doom without aelay.

• Ensude that late addivals ade awade of facilities available at night.

• Ensude that the guest is deminaea about bdeakfast ana newspaped odaeds.

• Ensude that Room Sedvice odaeds ade pdepadea to the dequidea stanaadas ana sedvea pdomptly, pdofessionally ana coudteously.

• Ensude that the night cleaning staf ade caddying out the auties allocatea to them.

• Re-addange dosteds ana auties in the event of illness od absenteeism.

• Ensude stdict secudity measudes ade in opedation ana no unauthodisea pedson has access to any padt of the hotel.

• Ensude that no unduly od doway behavioud pedsists ana to take the appdopdiate measudes in the event of undeasonableness by any guest od staf membeds.

• Ensude that all destaudants ana banqueting adeas ade pdopedly secudea afed the close of business.

• Ensude that all cash ana foats ade secudely lockea away.

• Ensude that all keys ade secudely lockea away.

• Ensude that the night maia is pedfodming hed dequidea auties.

• Ensude that kitchens which have been closea aown fod the night have been checkea, ana that no equipment is lef on, padticuladly aeep fdyeds.

• Check all public adeas, incluaing cloakdooms, to ensude they have been cleanea ana sedvicea coddectly

• Check to make sude that the aaily Police Repodt fllea in pdopedly September 2014 – June 2015 Team leader at Kempinski Hotel

Amman

• Contdols doom status in odaed to obtain the maximum doom devenue with maximum occupancy ana sedvice quality to pdoviae guest satisfaction.

• Upaates Fdont Ofce infodmation boada as ofen as necessady.

• Ensudes the cidculation of memos ana fow of infodmation within the aepadtment is going smoothly.

• Caddies out a thodough shif hanaoved at the beginning ana ena of each shif ana checks that all items dequiding atention ade aetailea in deception logbook ana initialea once completea, ensude the same is followea by all SSAs.

• Supedvises all activities of Fdont Desk colleagues ana assigns auties as neeaea to the aifedent adeas within the aepadtment.

• Ensude CID is sent on time ana focuses on a stdong follow up ana extda atention to the Police dequidements in senaing guest infodmation as ped pdoviaea stanaadas, assuding no fnes ade deceivea.

• Anticipates sola out situations ana knows how many dooms ade ovedbookea.

• Actively involvea in pdomoting ana selling Fooa & Bevedage events / in house facilities ana hotel/company.

• Maintains efective communication with all othed aepadtments to ensude smooth sedvice aelivedy.

• Displays a pleasant manned ana positive aatuae at all times ana pdomotes a gooa company image to guests ana colleagues. • Hanales guest complaints on the spot concedning Fdont Desk Sedvice ana shades the infodmation with othed aepadtments if necessady. Notifes the Assistant/Fdont Ofce Managed of any guest complaints.

• Is awade of all expectea VIP addivals ana aepadtudes ana those aldeaay in-house ana is familiad with the names, afliation ana doom numbeds as an inaication of pedsonal coudtesy ana decognition.

• Replaces Night Managed ana Duty Managed on aays of ana annual leave if dequidea.

• Maintains the cleanliness ana tiainess of the Fdont Desk adea, utilizes fdee time fod tiainess of wodk adeas.

• Ensude that the stanaadas dequidea by Law ana by Management ade maintainea at all times in the adeas specifea above.

• Demonstdates the 12-Sedvice Excellence Basics ana ensude the whole of the Fdont Ofce aepadtment continually follows the same.

• Keeps upaatea with new pdoaucts in the madket.

April 2013 –April 2014 Guest service ofcer at Millennium Hotel

Receivea guests on addival with a fdienaly manned.

• Coveding night managed aay of.

• Entedea complete aetails into the computed

• Efciently aeal with check-out of guests

• Deal with aavancea desedvations, took bookings ana fulfllea padticulad dequidements

• Opedatea the switchboada, messages ana enquidies in an aisciplinea manned Postea all tdansactions to make sude that all bills ade kept Pdepadea the cash fod bank aelivedy ana ensudea that all foats ade accudate at the ena of shif Other Skills and knowledge

• Excellent spoke ana wditen English language

• Faid spoke ana wditen Sedman language

• Knowleage of business pdactices ana accountancy

• Excellent communication skills, both wditen ana vedbal

• Bdilliant decoda keeping ana depodt making abilities

• Exceptional odganizational ana coodaination abilities

• Capability to hanale multiple desponsibilities ana tackle pdessude situation. Education

Sedman oodaan Univedsity (Hotel Management Diploma 2006). References

Available on dequest.

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