Manager Engineer

VEDARANI T

Senior Associate Consultant

*.* Years of Experience

Phone: 814-***-****

*********@*****.***

CAREER OBJECTIVE

With diverse experience in Cisco Voice Networks and Telecommunication system for more than 4.4 years, I intend to build a career with leading corporate of hi-tech environment with committed & dedicated people, which will help me to explore myself fully and realize my potential.

EXPERIENCE SUMMARY

CCNA, CCNP VOICE with over 4.4 years of experience in IP Telephony, Networking and Unified Communications.

Well experienced in IP telephony products like Cisco Call Manager, Unity Connection, Cisco Call Manager Features, H.323, MGCP and SIP Gateways, CME, SRST. Currently working as a Voice Network Engineer

Adept in analyzing information system needs, evaluating end-user requirements, custom designing solutions, troubleshooting for complex information systems management. Comprehensive understanding of networking concepts pertaining to IPT, LAN and WAN and maintenance in multi-platform environments.

Worked with multinational and multicultural workforce. Technical Summary

• IP Telephony : Cisco Call Manager, MGCP, H.323, SIP gateways, Gatekeepers, IP Phones, Unity Connection, CER (Cisco emergence responder),

• Tools : RTMT,DNA, Cisco prime collaboration assurance ENGAGEMENT OVERVIEW

4.1Years of Experience in Cisco IP Telephony (VOIP) 2.4 years

• Organization : BRILLIO

• Designation : System engineer

• Duration : November 2016 to June 2019.

1.5 years

• Organization : INFOSYS

• Designation : Senior Associate consultant

• Duration : June 2019 to till date.

JOB RESPONSIBILITIES

• Responsible for service management and incident management

• Troubleshooting and providing support of Cisco IPT for various clients.

• Moving, Adding, Change and Deleting Extensions.

• Providing 24x7 supports to the customer.

• Configuration of user features such as speed dial, call forwarding, transfer, call park, call pickup, call forward all, Extension mobility, etc.

• Troubleshooting of IP Phone registration issues.

• Configuration of Voice Interfaces: FXS, FXO, ISDN E1/T1.

• Attending daily status report and incident management calls.

• Management of Voice mail users.

• Configuring Cisco Unity and Unity Connection.

• Configuration of SRST and call signalling protocols on Voice Gateways.

• Configuration of CME (Call Manager Express) on Cisco routers.

• Monitoring and troubleshooting of Voice Gateways, SRST and call signalling protocols on

• Voice Gateways H.323, MGCP, and SCCP.

• Class of Service using Partitions and CSS.

• Configure &trouble shoot T1 & E1 PRI.

• Knowledge in handling of Service Calls (tickets).

• Handle the escalation issues from team members and inform the client about them.

• Interacted with the client every week to discuss the progress of the project

• Configuration and troubleshooting voice mail for end users including voice mail password reset

• Configuring jabber for end users

TECHNICAL SKILLS

• Configuration of various features in Cisco Unified Communications Manager (CUCM) and CME.

• Configuration of Voice Gateways and SRST.

• Bulk Administration (BAT) of IP Phones and IP Communicator.

• Configuration of Cisco IP Phones and third-party SIP phones.

• Configuration of Media resources.

• Configuration of Extension Mobility.

• Configuring and troubleshooting of PRI (E1 and T1), BRI, ISDN BRI, T1/E1 CAS and FX trunks

• Class of Service and Class of restriction.

• Integrating Unity Connection with CUCM.

• Understanding of various call control protocols like MGCP, H323, SIP and SCCP

• Various monitoring tools like RTMT, DNA and various router debug and show commands.

• Configuring DSP resource for various application.

• Configuration of Music on Hold (MOH) Resources and Transcoder resources.

• Configuration of Conference Bridge.

• Configuring Voice Mail and Class of Service for subscribers(CUC).

• Hands on experience on Call Admission Control.

• Configuration of Call Manager express (CME) on Cisco routers.

• Device Pool, Region, Location.

• Phone Button Template, Soft key Template.

• User Features such as Speed dial, Call forwarding, Call Park.

• Configuration of VoIP & POTS dial-peers, Route patterns, Route lists, Hunt Lists.

• Translations pattern, Transformations mask.

• Survival Remote Site Telephony (SRST)

• Configuring Cisco CUBE

• Configuring jabber for endusers

CERTIFICATION COURSES

• Cisco Certified Network Associate - CCNA(R&S)

• Cisco Certified Network Associate -Voice - CCNA Voice

• Cisco Certified Network Professional - Voice - CCNP Voice EDUCATIONAL QUALIFICATION

• BE ECE from REVA ENGINEERING COLLAGE(Bangalore)

PERSONAL DETAILS

Date of Birth : 29-03-1993

Gender : Female

Marital Status : Single

Father’s Name : Thippeswamy.B

Languages known : English

Nationality : Indian

Address : #135, 7th cross, R K hegdenagar Bangalore-560077 DECLARATION:

I hereby declare that the above stated information is true to the best of my knowledge and belief. VEDARANI T

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