Administrative Assistant
Resume:
Jennifer Jean Semana
Dubai, United Arab Emirates
***********@*****.***
OBJECTIVE
To further my career in a challenging position that uses my existing knowledge, experience and skills, while also providing me with an opportunity to learn and develop further. My excellent work ethic, combined with my effective organisational and communication skills, are strengths that ensure I am an asset to any team I join. I have a positive outlook and proactive approach to my work, which is often commented on by my colleagues.
QUALIFICATION • Diploma in Office HIGHLIGHTS Management combined with 18 years working experience.
• Computer literate, particularly with Microsoft Office applications such as Word, Excel and PowerPoint.
• Hard-working, trustworthy, dedicated professional, who can handle multiple tasks in a positive, professional manner.
• Enthusiastic learner who quickly grasps instructions, concepts and technical ideas. EMPLOYMENT The • Bank Excellent of New EXPERIENCE interpersonal York Mellon and (DIFC communication Branch) skills to maintain positive rapport with colleagues and clients. Dubai, UAE
October 2016 to February 2020
Position: Admin Assistant
Scope of Responsibilities:
• Arranging business travel for senior managers of the Dubai Branch, processing expense claims and supporting the managers with various administrative tasks.
• Supporting the Office Manager by owning the Accounts Payable process for the Dubai branch, including reviewing and coding invoices, submitting to the accounts payable system for processing, tracking the approval process, following up if any invoices have been missed and confirming when payment has been made.
• Maintaining all records in accordance with the Records Management Policy and updating the File Plan accordingly.
• Assisting senior members who are visiting the region for client meetings, including arranging hotels and transportation, coordinating meeting schedules and following up with clients, if needed.
• Maintaining the travel insurance records for all Dubai employees and reconciling at year end for submission to the broker.
• Performing PRO responsibilities for the Branch, including arranging all visas (work permit, residence visa etc.) and renewals for staff and dependents.
• Managing the relationship with the contracted building maintenance team to ensure prompt attention to maintenance requests in the office.
• Performing all reception and front office management duties, including directing calls, greeting visitors, maintaining the meeting room and setting up video calls.
• Local liaison for the technology support teams for all technology related items.
• Maintaining office supplies by checking inventory and ordering items. Sky High Advertising Dubai, UAE
April 2010 to August 2016
Position: Scope • Coordinating of Responsibilities: Assistant/and Receptionist/arranging extensive Marketing travel Coordinator bookings, including visas, flights, hotel reservations, appointments and settlement of expenses.
• Providing administrative support to the Accounts and Administration Departments.
• Handling all incoming phone calls and inquiries, directing calls and taking messages as appropriate.
• Responsible for arranging the Induction Schedules for new employees.
• Responsible for obtaining quotations from suppliers for the sales and service teams.
• Coordinating cheque distribution for suppliers and/or transporters.
• Performing all reception and front office management duties. Rural Bank of Alaminos
San Pablo City Branch, Philippines
April 2009 to March 2010
Scope Position: • Preparing of Responsibilities: Secretary draft letters to clients for manager’s review
• Updating client and staff databases.
• Maintaining the accounts filing system for the office.
• Providing technical assistance to colleagues and supervisors.
• Maintaining office supplies and equipment.
• Attending all client related queries and concerns. oDesk Company
Laguna, Philippines
January 2007 to March 2009
Scope Position: • Typing of Responsibilities: and Administrative proofreading Support of documents, (Part Time data entry while and studying) data gathering.
• Performing online research and forum posting.
• Miscellaneous online virtual assistant jobs.
Ricardo’s Resort and Hotel
Alaminos, Laguna, Philippines
November 2002 to December 2006
Scope Position: • Supervising of Responsibilities: Guest staff Relations to ensure Supervisor understanding and compliance with hotel policies, procedures and standards. Maintaining confidentiality of all guest information.
• Monitoring monthly expenditures.
• Handling issues arising from the front office, including complaints and feedback from guests, supervising check-in and check-out of guests, ensuring guests are supplied with information about the hotel amenities.
• Ensuring the smooth operation of the front office and a high quality of service maintained. EDUCATIONAL BACKGROUND
Business English Course
February 2017 to March 2017
Language Certificate 1 in ESOL International, Listening, Reading, Writing Diploma in Office Management Course
June 2007 to March 2009
MSC Institute of Technology, San Pablo City, Laguna Bachelor of Psychology (incomplete)
June 1997 to March 1998
La Consolacion College, Biñan, Laguna
Bachelor of Communication (incomplete)
June 1996 to October 1996
Letran College Manila, Intramuros, Manila
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