Mia Crespo

Quezon City, Philippines **** • adltis@r.postjobfree.com • www.linkedin.com/in/miacrespo

WORKPLACE EXPERIENCE SENIOR COORDINATOR

Project Management User Experience People Engagement Action-oriented, interpersonal savvy and collaborative human resources professional who communicates effectively while promoting positive working environment. As a current People Operations specialist, I continuously boost employee morale, initiate company engagements and curate workplace policies to deliver quality customer-centric solutions.

WORK EXPERIENCE

THUMBTACK (Manila, Philippines) January 2019 - PRESENT Workplace Experience Senior Coordinator

• Curated and operationalized well-crafted office and people policies

• Managed and maintained a positive and inclusive workplace which resulted to 97% workplace satisfaction based on the quarterly employee survey

• Sourced and maintained great working relationships with vendors that can improve workplace experience

• Designed and led regular global and local employee events and engagement programs UBER (Manila, Philippines) November 2015 - April 2017 Learning Specialist

• Co-launched the Philippine Driver App simulator for in-depth training of the new specialists

• Taught new batches of Community Operations Specialists for the US and Asian markets Regional Community Operations Specialist

• Headed the Greenlight Hub Manila (Partner Support Centre) to support drivers and their daily concerns

• Launched the Persons with Disability, Senior and Student discount support logic for riders

• Held various training with Partner Support Experts for customer support

• Awarded (2) Celebrating Cities certificates for heading the community support for the Philippines Subject Matter Expert - Community Operations Specialist

• Headed the first Social Media Response Team of Uber Philippines

• Managed escalated driver and rider concerns in the country MRM/McCann Worldgroup (Manila, Philippines) March 2014 - June 2015 Social Media Manager

• Managed fast-moving consumer goods, both local and regional brands’ social media assets and community

• Reported in-depth community analysis using social listening, social interjections and Socialbakers

• Curated monthly content plans and social listening reports to best understand the brand’s community

• Strategized, implemented and managed brands' social media promotions and campaigns for further engagement from the community.

• Headed the campaigns: Nestle Non-Fat Milk Flaunt It Challenge and Nestle Fruit Selection Yogurt Super/Star Video Contest

• Social Media brand champion for Nestokid (Infant Milk Formula) and Nestle Fitnesse Philippines. Mia Crespo adltis@r.postjobfree.com

EDUCATION

Ateneo De Manila University (Manila, Philippines) 2008-2012 Bachelor of Science in Communications Technology Management, Minor in Chinese Studies Varsity in Swimming

University of International Business and Economics (Beijing, China) 2010 Junior Term abroad for Intensive Mandarin, International Business Ethics, Economics and Buddhism classes

Fashion Institute of Technology (New York, USA) 2017-2018 Product Development Management with concentration in Intimate Apparel and Swimwear General Assembly (New York, USA) 2018

Certificates in Digital Marketing, SEO, Facebook and Instagram Ads and Google Analytics Ateneo De Manila University (Manila, Philippines) 2019 Certificate in Project Management

PROFESSIONAL SKILLS

• Mastery of Microsoft Office programs (Word, Excel, PowerPoint)

• Comfortable working in both Microsoft Windows 10 and Mac OS X.

• Project and events management

• Workplace Safety

• Digital Marketing

• Excellent communication skills with a focus on team-building and customer relations.

• Outstanding organizational, multitasking, and problem-solving abilities. LICENSES AND CERTIFICATIONS

• Basic Occupational Safety and Health (Safety Officer 2) – Issued last May Oct 2019 (No Expiration)

• Spanish DELE A.1 Certification – Issued last May 2017 (No Expiration)

• Open Water License (NAUI) – Issued last Oct 2016 (No Expiration)

• Verified International Academic Qualifications by World Education Services o Credential ID wes-19322469

Mia Crespo adltis@r.postjobfree.com

LANGUAGES

• English: native language

• Tagalog: native language

• Spanish: intermediate (speaking, reading, writing)

• Mandarin Chinese: basic (speaking, reading, writing)

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