Customer Service Representative

D’vonia Thomas

Skills

Proficiency in Microsoft Office

8+ years of customer service/data entry and inbound/outbound call experience

Great attention to detail and multitasking skills

Ability to work under pressure

Employment History

Crave 5/2019-11/2020

Server/Supervisor

As a server I served food and drinks in an efficient and timely manner.

Made sure the guest had an amazing experience for their occasion.

As a supervisor I made sure everyone stayed on task throughout their shift

Made sure each guest was satisfied and that the restaurant ran smoothly.

Equiniti 1/2019-5/2019

Transfer Agent

Take inbound calls from family members looking to transfer funds from one account to a different account or broker

Complete stock sales and give account statuses for customers via phone

Utilized dual monitors to look up account info and company info

Utilized system to understand account status and how many shares per company they owned

Researched and entered in demographics for accounts in system

Utilized database to gain more knowledge on valued info and relayed information to customers on account information

Tri Force Staffing Agency 8/2018-1/2019

Warehouse Associate

Scan orders as they come in and pack those orders for shipment

Pick orders for shipping and ensure everything runs smoothly in process

Operate forklift when moving around things in warehouse

Teachers on Call 4/2018-7/2018

Teachers Aid (Temporary)

Assist teachers at daycares with children in changing diapers

Feed children and supervise lunch for children

Assist classroom teachers with tasks, as requested

Shoreview Senior Living 12/2016-12/2017

Dietary Aide

Responsible for serving the residents breakfast and preparing salads, fruit, appetizers and desserts for lunch.

Wash dishes and set up dining room after each meal service.

Prepared and prepped meals for that day and the following day.

Xerox 11/2015-12/2015

Customer Service Representative

As a customer service rep at Xerox I was assigned to Cox cable where I was tech support.

Troubleshooted cable boxes and TVs.

Signed customers up for cable and had boxes mailed or delivered to them.

Delivered outstanding customer service to customers calling in about cable.

Teleperformance 8/2014-12/2014

Customer Service Agent

Responsible for answering calls and answering all questions customers had.

Filled out loan applications and accepted payments and payment arrangements over the phone

Assisted customers with troubleshooting the website and their computers.

Education

Como Park High School

Received Diploma

Texas Southern University

Completed one year of college

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