Lovely Gay S. Almonte

Mobile no.: +965-********

Address: Block 8, Sharhabil St., Hawally, State of Kuwait

Email: adltba@r.postjobfree.com/

adltba@r.postjobfree.com

Personal Information:

Age: 31

Birthdate: 20th of October 1989

Height: 5’2”

Nationality: Filipino

Educational:

Business Information Management

Asian Institute of Computer Studies

Year: 2009(undergraduate)

Objective:

To secure a challenging position in a reputable organization to expand my learnings, knowledge, and skills, while making a significant contribution to the success of the company.

Skills

Computer Literate (MS Word, MS Excel, MS PowerPoint)

Excellent Verbal and Written Communication.

Planning / Organizing

Time Management

Multi -Tasking

Documentation

Problem Solving Skills

Working Experience:

Assistant Merchandiser

Burj Alshaya

Alshaya Group

Aug. 2020 – Present

Independently planning and analyzing weekly reports and bestsellers and reacting to trends and performance to potentialize sales.

Leading weekly international sales meeting as well as presenting analysis for all markets.

Regular interaction with the Host Brand Team with stock or any queries

Working closely with partners to ensure budgets are achieved via regular calls, skype meetings and emails.

Arranging meetings with the host brand and operations.

Receiving daily calls and emails from Brand executives.

Updating daily SOH for all online ECOMS player.

Creating & organizing promotions and advertising campaigns.

Managing layout plans of store and maintain inventory of products.

Sending daily reports to Brand Manager

Presenting weekly COMMS to operations about the weekly achievements and focus

Store Admin/Store in Charge and MUA

Alshaya Group

March 2018 – July 2020

Understand requirements from visual and technical support, determine the correct material and application according to lighting, setting etc.

In charge of the overall floor operations, ensuring all staff are well trained and able to complete each station from the floor and help staff enhance customer communication skills.

Ensure all company standard operating procedures are in place and develop a higher responsibility and accountability among all staff to adhere to company’s SOP’s.

Customer Service

Grand Cinemas

March 2017 – December 2017

Ensure high levels of customer satisfaction through excellent sales service.

Assess customers’ needs and provide assistance and information on product features.

Welcome customers to the store and answer their queries.

Follow and achieve department’s sales goals on a monthly, quarterly and yearly basis.

Remain knowledgeable on products offered and discuss available options and cross sell products.

Handle returns of merchandise and comply with inventory control procedures.

Receptionist

Al Mulla Security Office (Group 4 Security)

January – March 2017

In charge in receiving all company guests in visitors.

Answering and forwarding phone calls and Screening phone calls.

Arranging couriers.

Passenger Service Agent

National Aviation Services (NAS)

May 2015 – December 2016

I am responsible in checking passenger tickets, passports and other documents at the ticket or gate counter, using airline computer equipment. I provide luggage labels and check a passenger's baggage according to airline specifications. I ensure that luggage does not exceed a certain size, number or weight, and processes additional charges when necessary. I help passengers select their plane seats. I also offer assistance to passengers using electronic kiosks to check in. Upon completion of check-in, I inform passengers of their flight's gate location. I also process new bookings for passengers who have missed flights.

I am responsible for coordinating the boarding of passengers onto aircraft, as well as deplaning. I use intercom systems to announce when planes are ready to board and which passengers in the gate area can board a plane at specific times according to seating class and row. When it is time to board, I check each passenger's boarding pass. I also help escort and board passengers with special needs, such as those in wheelchairs, or small children traveling alone.

I serve as a central communications hub, greeting passengers and providing all manner of information, from the trivial to the very important. For example, I might direct passengers to airport restrooms, restaurants or gift shops, or I might help a passenger learn how to get wheelchair assistance or make a claim for lost luggage. I communicate important announcements related to connecting flights, plane delays, changes in boarding times, and emergency weather information. I am also available to respond to any other questions from passengers related to their transportation experience.

I am responsible for certain security-related duties, such as asking passengers security questions. These are usually inquiries related to whether a passenger's luggage was ever left unattended or packed by the passenger. I also must be vigilant and observe any potential security threats, such as from unruly passengers.

Team Member

Burger King Kuwait

December 2011- May 2015

Follows the company's procedure on terms of appearance and always be neat according to accepted standards of personal hygiene.

Follow the procedures and regulations of the company concerning Quality, Service, Cleanliness & Hospitality

Cooperate with the manager on duty in learning new skills and procedures of the workstations.

Know the workstation assigned to him and make sure that he understands exactly the procedure followed in such workstation.

Responsible to follow procedures while using equipment's or tools in the rest.

Follow company cash control procedure

Receives customers’ complaints & resolves complaints when possible.

Trainings / Seminars:

Grow with Us Program for Career Level F (Professional)

Alshaya Group

September 2020

Health and Safety Training

Group 4 Security (G4S)

January 2017

Aviation Customer Service

National Aviation Services

August 2015

MACS DCS

National Aviation Services

May 2015

ALTHEA DCS

National Aviation Services

May 2015

IATA DGR Licensing for Cat. 9

National Aviation Services

August 2015

KFG P.O.S (Point of Sales)

Burger King Kuwait

March 2012

Customer Service Training

Burger King Kuwait

February 2012

References:

Dilafruz Irisova

Brand Manager Heath & Beauty Alshaya Group

+965-********

Jinu Varghese

Trainer National Aviation Service NAS

+965-********

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