Customer Care Sales

HARIF AHAMMED J

A d d r e s s

Kammanahalli, Bangalore 560043

PROFILE

Helpful Senior Customer Service

Executive possessing friendly

demeanor and excellent problem-

solving and communication skills.

Bringing 2 years of experience

increasing customer satisfaction levels

and business performance by

handling and analyzing complaints

and designing customer service

strategies. Dedicated to creating

positive impression on customers to

build and retain customer base. Well-

qualified customer care executive

proficient in handling complex

customer issues and promoting

positive experiences. Efficiency-driven

and organized with team-oriented

mentality and dedication to customer

satisfaction, business goals and sales

excellence.

CONTACT

PHONE:

963-***-****

EMAIL:

*************@*****.***

HOBBIES

Sports

Travelling

Music

Photography

EDUCATION

Bachelor of Commerce - Vinayaka Mission University September 2014 – June 2017

Master of Business Administration - Bangalore University September 2018 – August 2020

WORK EXPERIENCE

Allsec Technologies as a Senior Customer Care Executive December 2018 –August 2020

Handled 70+ calls per day to address customer inquiries and concerns

Resolved card protection plan issues by clarifying customer's complaints, determining causes of problems and selecting best solutions

Selling card protection plan to SBI credit card customers

Handled Inbound and outbound calls

SKILLS

Sales expertise

Strong decision maker

Well-organized

Multi-line phone talent

Strategic sales knowledge

Excellent problem-solving abilities

ACHIEVEMENTS

Third prize in National Foot Ball Team (Federation of India)

Second prize in Cycle polo Revenue District School Games and Association 2011-12

First prize in Cycle polo Revenue District School Games and Association 2012- 13

SIGNATURE

Second prize in Cycle polo Palakkad District and Sub STRENGTHS

Self-disciplined

self-confident

hard working

Co-operative

LANGUAGES

English

Malayalam

Tamil

DECLARATION

I hereby declare that the information furnished above is true to the best of my knowledge. I do hereby declare that above particulars of information and facts stated are true, correct and complete to the best of my knowledge and belief.

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