Customer Service Operator

Elia Nassour

Amchit- Jbeil • 009**********• ***************@*******.***

Education

**/**** – Present

Kaslik, Lebanon

**/**** – 07/2016

Jbeil, Lebanon

**/**** – 07/2015

Jbeil, Lebanon

Arts, Sciences and Technology University in Lebanon Bachelor of Arts in Radio & T V

- Transferred from the American University of Technology to continue and finalized degree.

American University of Technology

Bachelor in Audiovisual

College de la jeune fille de Liban

Lebanese Bacc II in Life Science

Work Experience

08/2015 – 02/2020

Dbayeh, Lebanon

ABC Mall Ladies Department Stores

Sales associate

- Managed and maintain all aspects and tasks related to the brand Berenice

- Resolved customer complaints and negotiate solutions

- Conducted the Suncoo, IRO, Missoni, Sandro, IKKS, Karl Lagerfeld season- based brand collection Feedback

- Received formal training on:

• Customer service

• Effective Communication

• Selling Technique.

• Point of Sale (POS)

Soft Skills

- Problem solving skills

- Customer service and client orientation

- Self-motivation and ability to take the initiative

- Ability to work under pressure

Audiovisual Skills

- Problem solving skills

- Customer service and client orientation

- Self-motivation and ability to take the initiative

- Ability to work under pressure

Languages

- Expert Competency in Arabic (Mother Tongue)

- Expert Competency in English

- Expert Competency in French

Certificates

October 2017 Licensed Certification for Train the Trainer, Bee Society ABC Lebanon

October 2016 Boom operator Workshop completion by Tullio Morganti Roma Film Academy

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