MARLON REDMOND

***** ***** ********* **. ************ Heights, OH 216-***-****

adlt2c@r.postjobfree.com

CAREER OBJECTIVE

Highly motivated and driven candidate seeking a challenging career utilizing specialized customer service skills. Strengths include extensive experience interacting with the general public, exceptional attention to detail, a natural aptitude for technology and learning, a high degree of personal initiative, and the ability to work well in demanding situations. I am dedicated to providing thoughtful and trustworthy customer solutions to your clients.

SKILLS

Superior Customer Service

Real Estate Operations

Strategic Planning

Contracted Services

Financial Analysis/Budgeting

Exemplifies Star Core Values

Extremely Detailed Oriented

Strong Analytical Skills

Strong Problem Solving Skills

Excellent Leadership Skills

EXPERIENCE

Huntington Bank, (Shaker Heights, OH)

Banker II November 2020 – Jan 2021

Supported clients in the opening of accounts

Managed the customer’s day to day queries related to their respective personal account

Exemplified knowledge base of customer’s requirements with respect to any new or existing product offered by the banking or financial institution

Assisted customers in their selection of accounts, financial services, and cross-selling products and services.

Mercedes Benz Luxury Dealership, (North Olmstead, OH)

Sales Consultant March 2019 – March 2020

Proactively consulted and guided customers through the appropriate next step in the sales process, i.e. vehicle appraisal process, test drives, finance applications, and service.

Communicated effectively in person, via phone, and email/text to discover the wants and needs of customers.

Followed up with potential customers and lead qualifications.

Maintained brand specific training and certification.

Consistently received 5 Star ratings and customer reviews for 12 consecutive months

Bearing Service Co (Valley View, OH)

Warehouse Manager/Driver June 2016 – March 2018

Maintained receiving, warehousing, and distribution operations by initiating, coordinating policies and procedures.

Controlled inventory levels by conducting physical counts; reconciling with data storage systems.

Transported packages and ensured they arrived safely.

M & M Investments & Sports Management, (Cleveland, OH)

Manager/Talent Liaison March 2006 – March 2018

Provided talent recruitment services with a focus on NFL and NBA players.

Assisted in the development of new marketing and promotional strategies for players.

Monitored professional standards for all players and resolved player issues by following conflict resolution strategies

FEDEX, (Bedford Heights, OH)

Seasonal Driver November 2016 – February 2017

Physically loaded and unloaded packages by hand.

Ensured safe and successful transfer of goods and packages to their intended destination

UPS, (Cleveland, OH)

Seasonal Driver December 2012 – February 2013

Physically loaded and unloaded packages by hand.

Ensured safe and successful transfer of goods and packages to their intended destination.

KB Twin Investment Company, (Cleveland, OH)

Subcontractor May 2007- October 2012

Conducted negotiations; wrote scopes of work and issued subcontracts.

Developed partnerships with contractors to ensure positive results for

the client.

Identified client issues and worked with clients to reach solutions and improve processes.

Reviewed contractor request for pay applications and verified completed work in the field.

Contact this candidate