RIDWAN AKINKUNMI AWUJOOLA

Lagos, LA, ***** +234********** adlsxf@r.postjobfree.com

PROFESSIONAL SUMMARY

Successful at completing new installations, updates and configuration of network components. Experienced in setting up devices, troubleshooting issues and optimizing settings. Knowledgeable about maintaining current software and hardware to meet user needs.

Experienced Network Engineer with over Two years of experience in Telecommunications. Excellent reputation for resolving problems and improving customer satisfaction.

Savvy Network Engineer dedicated to maximizing network uptimes through careful application of both automated monitoring and manual supervision. Perpetually available to correct faults and avert disasters. Equipped to oversee large-scale workforces or go hands-on with complex network management tasks.

SKILLS

Network support

Root Cause Analysis

Failure resolution

Component installation

Mobile device management

Supervision

Data management

Troubleshooting

Computer skills

Microsoft Office

MS Office

Analytical skills

Network configuration

Hardware Configuration

Installation and configuration

Network setup

Network solutions

Network administration

Network Troubleshooting

Network architecture understanding

Information management network operations

WORK HISTORY

NETWORK SUPPORT ENGINEER 09/2020 to Current

Ngcom Networks, Lagos, Lagos

Drafted post-mortem documentation analyzing instances of network system failures, including required repair and restoration efforts.

Diagnosed network problems involving combination of hardware, software, power and communications issues.

Managed and administered load balancing tasks for Ngcom networks, routing and shaping traffic to reduce service interruptions and network strain.

Designed and implemented cloud network infrastructures, including intra- and inter-data center connections.

Managed full network stacks while maintaining uptimes of meeting SLAs.

Remotely analyzed and diagnosed complex network faults for internet end-users, recommending and implementing corrective measures.

Supported users in setup and configuration of wireless bridge networks.

Oversaw patch testing and deployment, script network software pushes and uninstalls.

Oversaw junior-level engineers, directing work orders while monitoring performance metrics and consumer feedback.

Utilized source code control for tracking configurations and changes.

Monitored network hardware operations to evaluate proper configuration.

Updated department documentation such as license databases, infrastructure maps and FAQs to maintain consistent response levels.

Set up hardware and software in optimal configurations to meet network performance requirements.

Investigated and corrected problems with printers, copiers and other peripheral devices.

Delivered network technology training to junior team members and end-users, enhancing knowledgebase and team productivity.

Improved overall user experience through support, training, troubleshooting, improvements and communication of system changes.

Diagnosed and executed resolution for all network and server issues.

Managed system-wide operating system and software deployments, as well as related software upgrade problems.

Answered and triaged requests for assistance in order to provide top-notch support.

Established, repaired and optimized networks by installing wiring, cabling and devices.

Designed and evaluated WAN and LAN connectivity technologies.

FIBER NETWORK TECHNICIAN 05/2020 to 08/2020

Broadbased Communications, Lagos, Lagos

Setup and operated all equipment according to manufacturers' instructions to maximize precision and functionality.

Maintained clean working environments according to clean room standards.

Documented procedures such as calibration of optical or fiber optic equipment.

Maintained current and accurate project documentation reflecting changes made to processes, testing and procedures.

Developed strong talents in communication and active listening from collaborating effectively with stakeholders of all backgrounds to accomplish set goals.

Provided root cause analysis on fiber optics light sources and remedied problems alone or with skilled team members.

Worked in close collaboration with personnel in other departments to develop and install internet devices.

Completed all paperwork, recognizing any discrepancies and addressing them in a timely fashion.

Used Microsoft Word and other software tools to create documents and other communications.

Drove operational improvements which resulted in savings and improved profit margins.

Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.

Actively listened to customers' requests, confirming full understanding before addressing concerns.

TECHNICAL SUPPORT ENGINEER 05/2019 to 03/2020

Tizeti, Lagos, Lagos

Developed technical designs for customers, consultants and contractors.

Configured hardware, devices and software to set up work stations for employees.

Designed Sharepoint master page and page layouts, serving as company's main Sharepoint support for all technical complications.

Collaborated with vendors to locate replacement components and resolve advanced problems.

Helped streamline repair processes and update procedures for support action consistency.

Assessed system hardware and software and suggested modifications to reduce lag time and improve overall speed.

Responded to support requests from end users and patiently walked individuals through basic troubleshooting tasks.

Broke down and evaluated user problems, using test scripts, personal expertise and probing questions.

Monitored systems in operation and input commands to troubleshoot areas such as intermittent and slow internet connections.

Patched software and installed new versions to eliminate security problems and protect data.

Aligned office departments and increased inter-department communication and data sharing.

Explained technical information in clear terms to non-technical individuals to promote better understanding.

Analyzed Cambium and Ubiquiti issues to identify troubleshooting methods needed for quick remediation.

Increased sales by educating prospects on benefits of products and services in comparison to competitors.

Worked with software development team on reported errors and bugs on newly released software and assisted in deployment of release fixes.

Documented all transactions and support interactions in system for future reference and addition to knowledge base.

Created support documentation that empowered and enabled user community to extend skills, leverage system features and find resolutions to questions without intervention from support team.

EDUCATION

Bachelor Of Science: Mathematics And Computer Science, 10/2018

University of Lagos, Akoka, Lagos - Lagos

ACCOMPLISHMENTS

Supervised team of five staff members.

Resolved product issue through consumer testing.

Collaborated with team of five in the development of internet to resident of westend estate.

Used Microsoft Excel to develop inventory tracking spreadsheets.

Documented and resolved internet related issues which led to good customer feedback and experience.

CERTIFICATIONS

CCNA - Cisco Certified Network Associate

NSE 1 Network Security Associate

NSE 2 Network Security Associate

Cloud Computing Basic

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