customer relationship manager

ANKITA KULKARNI

Contact: +91-976******* /878-***-**** ; Email: ***********@*****.***

OBJECTIVE:

Seeking opportunity in service industry and working with a reputed organization with a view to establish strong fundamentals to pursue a professional carrier.

WORK EXPERIENCE

Accelya Kale Solutions Limited

(October 2012 to September 2014)

Designation: Associate for MPS Error Q Process, for United Airlines (Proration)

Responsibilities: Refresher to the Team, Training and Quality Check, Managing TAT & Planning OT.

Elixir Spoken English Institute

(January 2015 to October 2015)

Designation: Trainer

Responsibilities: conducting classroom trainings for spoken English,

Training on personality development and conductingvocabulary courses.

Hosting functions held in the institution.

Rainmakers Broking House

(November 2015 to August 2016)

Designation: Customer Relationship Manager

Responsibilities: Managing retail clients.

Telephonic & face to face meeting with clients for discussing their portfolios.

Implementing global systems for seamless transaction flow.

Apex Visas (AV Immigration & consultants Pvt.Ltd.)

(September 2016 to March 2017)

Designation: Case Processing Officer (Australia Permanent Residence Visa)

Responsibilities: Documentation & Filing, end to end Visa Process Counseling.

(July 2017 –May 2018)

Designation - Manager Value Added Services, Trainer.

Responsibilities:

Post landing services for Australia and Canada

Interacting with Clients for post visa interviews (uploaded on YouTube),

Handling Complaints,

Email drafting for legal cases.

Daily appreciation announcements

Blog and Article writing for the organization website

Anchoring Annual function (Organization anniversary)

Winny Immigration and Education Services Pvt. Ltd.

(June2018 – October 2018)

Designation – International Education Advisor

Responsibilities: counseling clients for Canada PR visa

(24 October 2018 – 10 November 2020)

Designation – Assistant Client Relationship Manager

Responsibilities – Interacting with clients post registration for documentation purpose for Australia

and Canada permanent residence visa.

Regular follow-up with client and meeting the set expectations of clients.

Guiding clients for IELTS exam.

PERSONAL SKILLS

Good verbal and written communication skills

Excellent in interpersonal skills

Self-motivated and detail oriented with ability to operate in high pressure environment.

EDUCATIONAL DEVELOPMENT

Bachelor of Commerce (2012) with higher second class from SNDT University, Pune.

HSC (2009) with first class from SNDT University, Pune.

SSC (2007) with first class from Maharashtra Board

PROFESSIONAL QUALIFICATION

Diploma in Aviation & Tourism Management (2010-2011) with Grade “A”

Diploma in Hospitality (2011-2012) with Grade “A”

Government Diploma in Cooperation and Accountancy (GDCA) (2012-2013) with second class.

British Council certified for IELTS training. February 2020.

Skills 2020 from the British council February 2020.

EXTRA CURRICULAR ACTIVITIES

Hospitality training at a five star property in Goa. (Bogmollo Beach Resort).

PERSONAL DETAILS

Date of Birth: 08th March, 1991

Marital Status: Married.

Permanent Address: Flat no. 14, Yashodhan Society, Chintamani Nagar, Bibwewadi, Pune-411037

Present Address: G-11,Pooja Park, Behind Chintamani Hotel, Bibwewadi, Pune-411037

Languages Known: English, Hindi & Marathi

Location Preference: Pune.

Date Ankita Kulkarni

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