Manager Quality

CURRICULUM VITAE

M. Kumar C-***, Cheran Street,

Email: **********@*****.*** MMDA Colony,

Mobile: +91-944******* Arumbakkam,

Chennai 600 106

Career Objective

To pursue a challenging career and be a part of progressive organization that provides scope to enhance my knowledge and utilize my skills towards the growth of the organization

Work Experience:

Previous Organization

Company : Visual Graphics Computing Services India Pvt. Ltd (McKinsey Global Services)

Duration : January 19, 2001 –August 30, 2019

Designation : Team Leader

Previous Organization

Company : Indcomp information system

Duration : 1996-2000

Designation : Faculty (Computer Science)

Profile Summary (18+ Years)

The 18 years career path includes various roles such as Business Presentation Specialist, Coach, Team Management Coordinator and my Process Knowledge and Performance enabled me to achieve the role “Team Leader” in the year January 2009. During the last 10 years, I have handled almost all the teams in McKinsey Global Services

Accomplishments

Played a pivotal role in bringing about substantial improvement in the quality and efficiency of my team by doing regular quality checks and sharing best practices to improve productivity. This resulted in improved quality levels of 76% in July2018 to 81% in September2018. In the following month, 3 of my team members have won the quality check awards and 2 of them got shortlisted.

Continued analysis performed on my team to fix any other deviations. Provided regular trainings to make sure the team members are all aligned to achieve the team goals. The regular training helped the team members to become an independent contributor and this paved way for 6 team members to win the monthly quality check award

The success of my team helped me to gain wide acceptance from peers and team members and my manager

Recognized highly by my peers/team managers for my management and decision-making skills and the steps taken to bring up the improvements in my team. Almost all the team members are an independent contributor and capable of handling any type of request on their own, which helped them to progress in their career

Initiated Transactional Feedback Analysis and reworked the project as a sample case in my unit, which resulted in better visibility of the overall performances and helped to set a standard for the transactional feedback. This was greatly appreciated by my managers

I possess good mentoring and leadership skills along with general management knowledge gained through real-time experience as a Business Presentation Specialist, Coach, Team management coordinator, and Team Leader. I have strong communication and presentation skills, and my greatest strengths are the ability to build relationships and network within the organization

ACADEMIC PROFILE

B.Com (General): DG Vaishanv College from Madras University, 1991-94

MCA: Madras University, 1997-2000 (Correspondence course)

STRENGTHS

Dedicated and dependable leader who thrives in collaborative workplaces

Diligent and proactive in analyzing processes and customer feedbacks to improve service levels and resolve problems

Flexible and willing to take on responsibilities as required and devoting time to complete deadline

Amicable personality with positive attitude and the ability to work in teams as well as a leader when necessary

INTERESTS

Travelling and listening to music

TECHNICAL KNOWLEDGE

Graphic Designing (Photoshop, Illustrator)

Proficient in Microsoft Word, Excel, PowerPoint and Outlook

Excellent typing speed with 56 words per minute with 100% accuracy

LANGUAGE SKILLS

English Proficient

Tamil Proficient

Hindi Basic

PERSONAL DETAILS

Date of Birth : 11-03-1974

Father’s Name : J. Munuswamy

Marital status : Married

Nationality : Indian

Permanent Address : C-100, Cheran Street, MMDA Colony

Arumbakkam, Chennai – 100 106

DECLARATION:

I hereby declare that the above furnished information is true to best of my knowledge

and belief

Date: Thanks & Regards

Place: Chennai

(M. Kumar)

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