OBJECTIVE

Seeking a position to utilize my skills and abilities in the Industry that offers professional growth while being resourceful, innovative and flexible

EXPERIENCE PATH

1.Realme Service Center (Qarmatek Services Pvt. Ltd.) From August 2020 to March 2021 joined as Center Manager of Realme mobile brand service center.

Job Profile

Overseeing daily center operations and coordinating center activities through assigned staff

Supervising the activities of team.

Meeting daily service repair needs and driving customer satisfaction.

Dealing with customers and resolving customer issues.

Resolving staff problems and complaints.

Liaising with Head Office for any operations and staff assistance required

Preparing various MIS reports (Daily Finance report, Review report, etc.) or other special reports for management.

2.B2X Solution India Pvt Ltd (Samsung India Electronics Pvt Ltd.) From Mar 2015 to August 2020: Joined as a Sr. Engineer – HHP in RB Center (Refurbished Handsets) where a team of 5 Engineers where working under me for two years thereafter designated as Floor Manager in Mobile Customer Care Department. Currently assign task in Home appliances department as a key manager for demonstration and installation of home appliances to resolve high aging customer complains.

Job Profile: -

Lead a team to utilize their skills for maximum output.

Prepare reports to track performance of employees to enhance efficient evaluation.

Investigate all issue on floor and assist to resolve all mistakes for management team and working staff.

Monitoring of customer inflow vs closed complaints in mobile division.

Handling customer VOC (voice of customers) cases for dissatisfied Customer.

Monitoring of key performance index as fixed by parent company for mobile division.

Addressing the entire team on regular basis for any update in process as well as enriching them on technical skill to repair customer set on first diagnose.

3.Samsung India Electronics Pvt Ltd (outsource) from Sep 2014 to Feb 2015:

Worked as Team Leader in Refurbish Department.

4.KGL Electronics Pvt. Ltd. (A Samsung L-4 Repair Factory based at Greater Noida)

Worked as Sr. Engineer from Sep 2011 to Aug 2014.

Job Profile:

Quality Check of Repaired Units.

Giving Training to Improve Quality.

To lead the engineers and give training for new updates & software’s.

Testing Equipment: -

Spectrum Analyzer Agilent

Wireless Communication Test Set Agilent.

Oscilloscope Agilent.

Programmable power Supply.

Various types of software tools to rectify the software related problems

5.Shimla Group of Industries, Indore MP from July 2008 to May 2011: Worked as a Product Head to handle the operators for packing machines (Form fill seal machines).

6.Sunny Telecom Private Limited, Noida from April 2006 to June 2008: Worked as Service Engineer (To Handle S/W and H/W of CDMA and GSM Mobile phone system)

Company Profile: Sunny Telecom was dealer of LG GSM Mobile phones, Repair & testing of LG

7.M/S Ucom Tech. Pvt. Ltd. New Delhi from September 2004-March 2006: Worked as Service Engineer (To Handle S/W and H/W of CDMA and GSM Mobile phone system)

Company Profile: M/S Ucom Tech. Pvt. Ltd. is Subsidiary of Singapore Accord Customer - Care Solution.

EDUCATIONAL QUALIFICATION

BA. Passed from MG University, New Delhi in years of 2014

12th Passed from C.B.S.E., New Delhi in years of 1999

10th Passed from C.B.S.E., New Delhi in years of 1997

PROFESSIONAL QUALIFICATION

Two-year certificate course in Electronic from MAHARAJA SURAJMAL Institute, New Delhi in 2002

COMPUTER LITRACY

Basic Operation of Computer & MS Office.

PROFILE REQUIRED

Can handle any job which requires leading of a team for producing desirous output by the organization.

COMMUNICATION SKILLS

Reading, Writing and Speaking English/Hindi/ Punjabi.

OTHER SKILLS

Can work as a Team Player

HOBBIES

Listening Music and Watching Movies.

Playing indoor and outdoor games

PERSONAL DETAILS

Nationality : Indian.

Date of Birth : 22th July 1980.

Marital Status : Married.

DECLARATION

I do hereby declare that all above-mentioned information is true & correct from best of my knowledge and belief.

Date :

Place : (JAGPREET RATTAN)

MAJOR INTERESTS

Customer Care Management

Operations

Repairs

Soft Skill

Team Management

Time Management

Process Planning

Solution Integration and Delivery Management

Strengths.

Confident

Presentable

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