EXPERIENCE

Office of the State Auditor Boston, MA

Cloud Engineer (10/20 – Now)

Lead the process of planning, designing, implementing, migrating and managing operating systems/applications/services in a hybrid computing environment. Create cloud based environments for development, operations, database connectivity and interfacing with Commonwealth systems. Design, implement and monitor maintenance operations and cost center for Cloud users. Responsible for communicating Cloud concepts and new procedures to technical teammates and business users. Provide cyber security and governance processes for Cloud activities. Bridge local systems, Commonwealth services and cloud services.

Technology and Project Planning

Microsoft Azure IaaS/SaaS/PaaS

Microsoft Office365

Communication and Collaboration

Massachusetts Water Resource Authority Chelsea, MA

Manager, IT Security Architect & Engineering (10/19 – 10/20)

Plans, directs, and oversees the operations and budget of the Information Technology (IT) Security, Architecture & Engineering section. Plans and maintains work systems, procedures, and policies that enable and encourage the optimum performance of assigned staff and other IT resources. Oversees the development, implementation, deployment and operation of information systems and technology solutions to meet business and operational needs across the organization.

Provides oversight, direction and work practices improvement

Develops and implements technical standards, policies and procedures

Provide technical blue prints for a specific IT solution

Data Management including architecture models, integration and standards

Information Security Management

Budget, Finance and Capacity Management

Resource Management including scheduling, interview, select and hire

Project Management including SOP, SOW, RFI and RFQ

Asset and Inventory Management

IT Change Management control

Staff mentoring, career development and delegation

Collaboration and teamwork to achieve productivity, quality and goal accomplishment

Remote Management including tools and work rules

Establish Business Continuity plan including DR, Redundancy and HA

Hancock Natural Resource Group, Boston, MA

IT Infrastructure Architect (07/11 – 10/19)

Plan, Design and Implement IT Solutions. Provide knowledge transfer and training on new technologies. The “go-to guy” for many complex technical problems and provide methodical approach in troubleshooting and testing. Supervise junior systems engineer by delegating IT project tasks.

•Azure Cloud Tenant and IaaS Administration and Management

•Cloud Architecture design and implementation on various projects

•Cloud Integration for SaaS, PaaS and IaaS (hybrid and fully cloud)

•Work with Cloud providers on Proof of Concepts and alternative solutions

•VMWare Administration and Management

•PowerShell, Visual Basic and Batch Scripting

•Office365 Tenant Administration and Management

•SCCM 2012 OSD, Security, Reports, Inventory and Patch Management

•Intune MDM Administration and Management

•Commvault Backup/Restore, Archiving and Cloud Reporting

•FootPrints Helpdesk Service and Asset Core Administration

•Vendor license and contract negotiation

•Active Directory Administration and Management

•Basic Network Administration

Analogic Corporation Peabody, MA

SMS/Systems Administrator (02/05 – 3/11)

Joined as a Helpdesk Analyst but promoted to Senior Helpdesk Analyst and then SMS/Systems Administrator. Managed a group of Helpdesk Analysts (4) and the daily operations of Helpdesk Systems in compliance with SLA. Responsible for the Desktop security (2000 Computers), Inventory, Imaging, Packaging and Software updates. Provided Tools and Techniques to Helpdesk Analysts to simplify their daily tasks.

•Create, Test and deploy packages via SMS

•Manage Teams/Projects SharePoint sites

•Generate logs/alerts through RSA envision

•VPN and Load Balancing through Citrix SSL VPN/NetScaler

•Data Loss Prevention (DLP) Policy settings

•BlueCoat reports/dashboard generation

•Generate/renew Verisign SSL Certificate

•Desktop Imaging through BDD2007/ MDT2008

•Assign priority tickets to Technicians

•Level II&III support on hardware and software

•Supervise and support other team members

•Participate in meetings and discussion

Conquest Business Media, Inc. Beverly, MA

Systems Administrator (01/03 - 10/04)

Joined this small company (30 users) as a single IT person and managed all aspects of technical environments. Ensured all IT procedures are met, approved and performed according to standard guidelines.

•LAN/WAN Administration

•User and Email Account setup

•Technical Support

•Follow IT policies and procedures

•Setup and Configure hardware

•Network & Firewall Administration

•Evaluate Hardware and Software

•Telephone systems administration

•Vendor & Inventory Management

Breakaway Solutions Waltham, MA

Lead Operations Engineer (06/00 - 08/01)

Joined as an Operations Technician in a Data Center environment but promoted to Lead Operations Engineer. Responsible for all Servers backup/restore (300) and monitor the Servers hardware performance and log events. Assisted Data Center planning, upgrade and downsize.

•Provide leadership and direction

•Data Center Planning and Administration

•Follow/update Operating procedures

•Production servers backup/archive/restore Administration

•Monitor systems uptime and availability

•Maintain backup logs and off-site storage

•On-Call 24x7 for any backup related issues

•Supervise and train junior Operation Technicians

•Work with Vendors on major hardware failures

•Technical Support via phone, trouble tickets and e-mails

European Commission London, UK

Systems Administrator (09/97 - 03/00)

Joined as a two person IT Team and provided helpdesk support for the local and remote users. Maintained Database records and manipulate the data into readable reports. Constantly update Internet and Intranet web pages.

•Helpdesk Support via phone, e-mail and in person

•European Union Database Administration

•Reports Generation

•Troubleshoot Hardware and Software

•Internal and External Website development

EDUCATION

University of East London, London, UK

1996 – B.Sc. (Hons) Business Information Systems.

TRAINING

2019 – Project Management

2019 – ITIL v4

2017 – Implementing Microsoft Azure Infrastructure Solutions Master Class

2017 - HNRG Employee Leadership Training – Tier 2

2015 - Managing Office 365 Identities and Services

2015 – Commvault Implementation and Maintenance

2015 - BMC FootPrints Service Core v12.x Boot Camp

2015 - HNRG Employee Leadership Training

2014 - Horizon (with View): Install, Configure, and Manage V6.0]

2014 - UCS Implementation and Design Lab Camp 5.0

2014 - IT Project Management

2006 - SMS 2003 Administration

2001 - Certificate of Completion in MS SQL Server 7.0: Setup & Security

2001 - Certificate of Completion in Unix Systems Administration II

2000 - Certificate of Completion in Unix Systems Administration I

MURALI RAJOO

9 HURD AVENUE

SAUGUS, MA 01906

T: 781-***-****

E: adlsgq@r.postjobfree.com

OBJECTIVE

To build a long-term career with opportunities to growth

To enhance my knowledge and technical skills

To solve technical challenges in more creative and effective manner

To work in a stable environment that offers opportunities to learn and implement new technologies for business growth

To work as a team at all levels to accomplish IT goals and objectives

To bring my strong sense of dedication, motivation and responsibility to complete IT related projects in timely and cost effective manner

SKILLS & ABILITIES

Project Management

Helpdesk Management

Azure Cloud IaaS, SaaS & PaaS

Office365 Management

Systems Administration

Systems Engineering

Security Administration

Vendor Management

Business Continuity

Research and Development

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