Store Manager Sales
Resume:
JOHANNA REGAN
adlsgf@r.postjobfree.com
www.linkedin.com/in/johanna-
regan
C O N T A C T
-Retail Management
-Microsoft Office
-Microsoft SharePoint
-Google Suites
-Salesforce
-Recruiting
S K I L L S
P R O F E S S I O N A L E X P E R I E N C E
K E Y C O M P E T E N C I E S
- Leadership
- Communication
- Compassion
- Interpersonal Savvy
- Resilience
- Drives Engagement
- Manages Ambiguity
- Customer Focus
- Achieves Results
- Self-Development
- Developed an in-store recognition system that was shared with executives and utilized across the company
-Responsible for leading and developing a team of assistant managers and baristas, resulting in employee promotions
-Created and implemented sustainable procedures around role clarity, bar flow, and cleanliness
-Doubled anticipated sales for first 2 months of business Blue Bottle
Store Manager, Oct 2017- Apr 2018
- Demonstrated leadership skills by being selected to lead and coach a peer team of store managers through Coffee Master training and certification
- Created a widely recognized "Barista Olympics" plan that positively impacted standards execution, training, retention, and engagement
- Led district in Customer Satisfaction metrics for FY16 with a 20% increase over FY15
- Responsible for annually coordinating district participation and employee experience during the Boston Marathon
- Ended Q4 of FY16 with 22% sales comps; ended FY16 with 9.1% sales comps
- Hired, trained, and managed over 50 direct reports Starbucks
- Fundraised $500 and led Store Manager, Apr 2012-Jan2017 recruiting of Massachusetts interns
for The Borgen Project
The Borgen Project
HR Intern, Oct 2020-Present
-Organized and led CD4
Congressional campaigns in voter
registration drives
CD4 Votes
Co-Founder, July 2020-Present
- Recruited and onboarded 40+ staffers and volunteers
- Led team of directors through succession planning and weekly SMART goal planning
- Developed campaign staffer and director success profiles and competency-based development resources
- Led leadership training for mutual aid student leaders
- Led community outreach and organizing initiatives, assisting in organizing a voter registration drive across all CD4 campaigns in Fall River
- Led crisis management and change management through COVID-19 pandemic Nick Matthew for Congress
Chief of Staff Treasurer in Chief, Apr 2020-Present
- Upsold customers on food and beverage to meet their needs as well as increase restaurant revenue
- Maintained high standards of customer service through high- volume, fast-paced operations
- Resolved complaints promptly and professionally
- Built loyal clientele through friendly interactions and consistent service
- Selected as business consultant, providing expertise on the coffee program, staff training, on-floor support and efficiency feedback for the rollout of Blackbird Donuts’ espresso program
The Gallows Group
Server and Bartender, Sept 2018-Present
V O L U N T E E R
E X P E R I E N C E
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