Manager Customer Service

Catherine Chmielewski

*** ******* ******, ******, *** Jersey 07603 } 201-***-****} *************@*****.***

Objective

Cosmetic industry manager with solid history of hands-on operations management seeking to obtain a challenging opportunity that will utilize my experience and allow me to make a significant contribution to the business.

Work Experience

HUDSON COSMETICS MANUFACTURING CORPORATION d/b/a PARAMOUNT COSMETICS

May1998-Oct 2020

Director of Operations & Purchasing

2010 – Present

Reported directly to the President with a staff of 40. Responsible for all Customer Service, Production Purchasing and Quality operations for a fifteen (15) line production operation of cosmetic and skincare products.

Working with Production Manager and Planning and preparing production schedules for manufacturing of products and filling of customer finished goods.

As the sole Purchasing Agent for the company, conducted all vendor sourcing and negotiations. Responsible for the purchasing of all primary and secondary packaging, components and raw materials valued at over $15 million.

Hired, trained and oversaw Customer Service Team of 6 CSR’s. Worked directly with clients and some literally stayed with Paramount for years because of the 24-hour CS service I would provide.

Director, Operations

2001-2010

In 2001 handled the entire move from Union City to Clifton Paramount’s new facility. Oversaw construction of manufacturing / filling dept and warehouse. Handled FDA inspections. Worked with the Passaic Valley Water Authority to gain approval for the installation of the company’s water system.

Responsible for all Customer Service, Production and Warehouse operations. Interfaced daily with Quality Control on incoming inspection and packaging/ filling line results. Used root cause analysis to trace back issues. Used Batch master ERP software for inventory, production planning and logistics. Oversaw all raw material and component inventory counts.

Manager of Customer Service

1998-2001

Worked with the sales team and new and existing clients on their projects from inception to shipping. Coordinated incoming project materials with production planning and the customer to schedule production and ship dates. Acted as the company liaison with the clients.

Prior History: ChemAid Laboratories, Inc. Saddle Brook, NJ - Manager, Customer Service

Skills

. Knowledge of:

. Excel

. MS word

. Macola

. Batch Master

. Management and Supervisory experience

. Excellent Communication Skills

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