Customer Service Representative

AM

ALLYSON MOSELEY

******************@*****.*** 757-***-**** Hampton, VA 23666

Cheerful and upbeat Customer Service Representative with history of exceeding customer and patron expectations. Calm and composed in stressful situations with successful record of reducing customer dissatisfaction through acknowledgment, decisive communication and focused solutions. Expert at finding win-win solutions. Detail-oriented approach to resolving CRM issues.

Problem-solving abilities

High-energy aĴitude

Adaptive team player

Dependable and reliable

Starbucks Yorktown, VA

Barista

01/2021 - Current

Maintained calm demeanor during high-volume periods and special events.

Operated cash register, collected payments and provided accurate change. Listened to customer desires and needs to recommend optimal products. Domino's Yorktown, VA

Customer Service Representative

05/2018 - Current

Recognized for outstanding performance in providing quality customer service through improved operations, streamlined work processes, and coordinated work execution.

Managed cash drawer and processed all cash and credit transactions with 100% accuracy.

Cooperated with general manager to develop customer service improvement initiatives.

Pizza Hut Hampton, VA

Customer Service Representative –

Delivery Driver

10/2017 - 05/2018

Maintained a positive, empathetic and professional aĴitude toward customers at all times.

Informed customers about billing procedures, processed payments and provided payment option setup assistance.

Educated customers on special pricing opportunities and company offerings.

Riverside Health Inc. Newport News, VA

Volunteer

02/2018 - 04/2018

Transported laboratory results, biological specimens and patient records to correct locations.

Assisted with facilities maintenance needs, including basic cleaning and trash removal.

Covered reception desk to help incoming guests, collect mail and maintain secure entrances.

The National Society of Collegiate Scholars

Virginia Beach, VA

Vice President

01/2017 - 01/2018

Determined performance goals and offered tactics for achieving milestones.

Evaluated development strategy effectiveness and prepared alternative approaches to exceed goals.

Summary

Skills

Experience

Developed and implemented strategic, social media marketing plan. Animal Aid Society Hampton, VA

Volunteer

01/2017 - 01/2018

Kept facilities organized, clean and well-maintained to best meet needs. Supported animal health by keeping all areas clean, neat and properly sanitized.

Prepared food and formulas to meet individual needs of animals under care with safe and nutritious meals.

Frank W. Cox High School

High School Diploma

2015

Advanced School Of Real Estate Virginia Beach, VA Real Estate Licensee

12/2020

Licensed Real Estate Salesperson - 2020

Education and Training

Certifications

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