Jerald Steven Sequeira

A/***, Golden Baug Co-op Housing Society

Om Nagar, Ambadi Road, Vasai West,

Palghar- 401202

Mobile +91-917*******

Email id:adlsaw@r.postjobfree.com

I am a professional with experience in hotel industry, specifically customer relations. Aspiring to be associated with an esteemed organization to learn more. I look forward to portray my true dedication and commitment in every way possible. Work Experience

Front Office Associate & Steward

Wyndham Garden Hotel - Manama,

Bahrain

December 2018 to May 2020

• To prepare the registration cards for all check-in and check-out guests.

• Greeting and welcoming guests as they approach the front desk

• Give courtesy call to in-house guests in order to ensure their stay is comfortable.

• Give proper handover to next shift in charge.

• Keeping front desk tidy and presentable with all necessary material.

• Answering questions and addressing complaints.

• Answer all incoming calls and redirect them or keep messages.

• Receive letters, packages etc. and distribute them.

• Keeping front desk tidy and presentable with all necessary material.

• Keep updated records and files.

Education

• Bachelor of Management Studies – Mumbai University India

• Higher Secondary - Maharashtra State Board

• Secondary School - Maharashtra State Board

Achievements

Certificate of appreciation for receiving compliments from guests on e-commerce platform Wyndham Hotels & Resorts

Skills

Good Communication, willing to learn, Good Customer Service Skills, Good Team Player Hands on experience in MS Office, OPERA and MICROS Languages

Hindi - Native

English – Fluent

Marathi - Fluent

Passport Details

Passport Number: K4809462

Date of Issue: 27/06/2012

Date of Expiry: 26/06/2022.