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Customer Service Manager

Location:
Carol Stream, IL
Posted:
April 19, 2021

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Resume:

Rima Househ

Carol Stream, IL ***** P: 630-***-**** E: adls9o@r.postjobfree.com

PROFESSIONAL SUMMARY

Highly motivated individual with academic knowledge and experience in business management. Customer service-oriented and committed to interpreting the clients’ vision of their event and turning it into reality. Demonstrated history of excellent customer service skills and decision making.

Core Competencies

Trilingual: English, Arabic, French Effective organizational and time management skills Microsoft: Word, Excel, Access Self-motivated and detail-oriented Detail Oriented Thrives in group settings

Strong interpersonal skills Ability to work independently Completes tasks efficiently Anticipates and solves problems PROFESSIONAL EXPERIENCE

Event Production Intern Fireworks Sports, Events & Entertainment - New York, NY 1/2021-Present

A full-service event production and talent management boutique firm specializing in creating unforgettable memories

Work closely with event production team to develop, coordinate and produce Olympic events Highlights:

● Coordinate various elements, such as scheduling, booking, marketing and outreach, within event production to produce a 3-stop national Olympic Tour

● Research and communicate with multiple hotels, car dealerships, food & beverage companies, VIP venues for sponsorship opportunities. Resulting in a 40% increase in networking for the Tour and future events

● On-site management of event execution and oversaw 300 skaters and 150 attendees

● Aid in the athlete representation of Olympic medalist and two-time national champion Gracie Gold and U.S. national junior medalist Starr Andrews. Adding 3 exclusive branding deals with clothing, makeup, and fitness companies Luxury Wedding & Event Planning Intern Jessica Campbell Events - Miami, FL 9/2020 - 12/2020 (3 months)

South Florida based luxury wedding and event planning company with a reputation for planning and designing refined affairs worldwide

Work closely with planner and designer to orchestrate a personalized production for national and international clients

Highlights:

● Researched, planned and organized the production of 4 weddings to drive business and revenue growth

● Produced multiple design documents such as timelines, inventory lists, invitations, guest lists and floor plans in preparation for the events

● Communicated with multiple wedding vendors and wedding venues; such as florists, photographers, caterers, and hotels/resorts. Resulting in a 30% increase in networking for future events

EDUCATION

Bachelor of Arts Degree in Arts Management Columbia College Chicago - Chicago, IL 05/21 Associate in Arts Degree College of DuPage – Glen Ellyn, IL 2019



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