Dyanne K. Figueiredo

Deerfield Beach, FL *****

754-***-**** - adls9e@r.postjobfree.com

EDUCATION:

Florida Atlantic University - Boca Raton, FL

- B.S. (Bachelor of Science) – Major and Area of Specialization: Pre-Med and Biological Sciences

Graduated May 2019

Palm Beach State Atlantic - Boca Raton, FL

- A.A. (Associates Degree) 2011-2013

WORK AND FIELD EXPERIENCE:

Northwest Medical Center – Margate, FL

- Patient Access representative: June 2013 – Current

Perform all patient access registration related functions promptly using Passport software without compromising patient information and safety.

Perform registration functions for emergency patients in order to ensure patient quality care, patient privacy and proper patient demographics for possible admission or procedures.

Follow through and complete hospital patient admissions based on physician orders, verify patient insurance and perform financial screening to support positive collections and optimal hospital reimbursements.

Physician referral, Laboratory, new Patient visit, follow up visit, related imaging and patient procedure scheduling in outpatient facility

Total eMedical – Deerfield Beach, FL

- Administrative assistant: August 2009 – May 2011

- Orthotist Research Representative: May 2011 – February 2013

Registered patients in company databases such as; CRM (customer relationship manager), Inscrybe (electronic prescriptions) and Med Act.

Constantly communicating with doctor’s offices to request medical prescriptions and fill out all paperwork necessary.

Maintained confidentiality in all aspects of customer, staff and agency information.

Knowledge of medical codes and terminology.

SKILLS:

Microsoft Office (Word, Excel, PowerPoint)

Customer Service

Cash Handling

Proficient in Front Office Scanning

Languages: English, Portuguese and Spanish

Very detail orientated and impeccable customer service skills

Meditech – Patient account health system

Onbase – Scripts getaway

One Source/Passport – Insurance eligibility

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