Senior Business Analyst

Harsha Vardhan

Senior Business Analyst

Phone Number: 703-***-**** E-Mail: *****************@*****.***

A Senior Business Analyst with emphasis on Workday ERP and Planisware PPM implementation projects andabout8 years

(5 years in the USA) of IT expertise in System Analysis, Project Management, Business Analysis, QA Support, Entrepreneurship, and UX/UI Design Support, with comprehensive experience in supporting Business Process and Project Management.

Led geographically dispersed and offshore teams Formulation of well-refined User Stories and Features

Cross-functional (Dev and QA) team collaborations Maintain tasks using Excel, SharePoint, JIRA, and OneNote

Agile/Scrum/Lean methodologies to augment SDLC Eliciting logical/data flow diagrams using MS Visio

End-To-End product testing and requirement gathering Analyzing risks, impacts, roadmaps, schedules and data

Enthusiastic and self-motivated Comfortable at working within competitive settings

Worked in Supply Chain, Property Management, Healthcare, Banking and Finance projects with an emphasison Business and Systems Analysis.

CORE SKILLS AND COMPETENCE

●Have worked with development teams, QA, and cross-functional business teams in the planning, design, development, and deployment of projects and product enhancements.

●Upheld process improvement activities, like Participating in strategic planning and analyzing project system operations.

●Provided knowledge and mentoring support to Workday and Planisware users as a Technology Consultant.

●Implemented Planisware PPM for Johnson and Johnson’s (in New Jersey, USA) Supply chain management, by working with their Business segments (Consumer, J&J Vision, Procurement, Janssen, Deliver).

●Implemented the Finance module of the Workday ERP for Amplity Inc (in Philadelphia, USA)

●Worked from and led 3 offshore teams in India to deliver the Reports functionality for InnRoad’s Property Management tool.

●Collaborated with Financial and Business stakeholders of Medicare, Medicaid, HSA and FSA departments, to create and maintain requirements with an intent to enhance the Workday and Planisware UI, functionality, and new capabilities.

●Update Readiness –Have kept up with system releases via release notes and schedules internal release review meetings to understand changes and new functionality.

●Can provide functional and technical expertise when analyzing, designing, developing, and implementing business processes and applications, writing user stories and bugs.

●Hands-on experience with SQL and RDBMS (Relational database management systems like Oracle, MySQL, SQL Server etc.

●Experience with all the phases of Software Development Life Cycle (SDLC). Hands-on experience with implementing complete Software Development Life Cycle methodologies such as Waterfall, Agile (Scrum).

●Good at Performing Business Process Analysis- In-Depth understanding of the AS-IS and TO-BE business processes and experience in converting these requirements into technical specifications for preparing test plans.

●Has experience in customer and client interaction at various levels to better understand the client’s business process, system, functional and technical requirements.

●Worked on Financial Middleware integrations through Workday, with MuleSoft and Gorilla Expense Tracker.

●Has conducted research to resolve customer-initiated issues related to Medicaid, Medicare, HSA and FSA claims processing and managed project teams in the development of multi-system, multi-platform projects at UPMC.

●Efficient at Requirement gathering, Modeling, System Designing, Testing, Validation, Workflows, and Data Management.

●Served as a functional lead, interfacing between business leads and supporting IT resources, by bridging the gap between the QA and Development teams, to ensure test and integration plans meet requirement objectives.

●My time in TCS gave me good expertise in call center customer service and operations to support and understand the systems and capabilities of the software that are built by TCS.

●Experienced in End-to-End Requirement Analysis with Process Improvement and LEAN approaches, including strong understanding of LEAN principles.

●Proficient in developing artifacts such as Business Requirement Documents (BRD), Functional Requirement Documents (FRD), System Requirement Specifications (SRS), Use case document, User stories, Test cases and Test plans, Product backlog, Sprint backlog, Traceability Matrix, etc.

●Worked with the Stakeholders/Clients of Medicaid, Medicare, and other State health programs like OCSE (Child Support).

●Have shown confidentiality and compliance with Health Insurance Portability and Accountability Act (HIPAA).

●Prepared graphical depictions of project processes using Activity diagrams, Sequence diagrams, Entity Relationship Diagram (ERD), Use Case diagrams including the business workflows using MS Visio.

●Proficient in defining Test cases and working closely with QA team in performing Functional testing, Regression testing, User Acceptance Testing (UAT). Experience in identifying, documenting, and reporting the defects.

●Have excellent learning aptitude and team management skills by driving decisions and motivating a team towards delivering product without any compromise on the quality and standards of it.

●Been a part of the R&D team in Ascensus, which gave me enough exposure to build Web Services using MVC Architecture and Windows Forms, with C# as supporting language.

●Proficient with Website Building Tools like Wix, Wordpress, Blogger and Skilled with Editors like Corel Video Studio, Pinnacle Studio 20.

TECHNICAL SKILLS

ERP and PPM Tools

Requirement Management

Document/Content Management

Business Modeling

Business Intelligence

Defect Tracking

Technical Skills

Methodologies

UX Designing Tools

BA Deliverables

Risk Management Tools

Workday ERP and Planisware PPM Implementation

HP ALM, JIRA, Confluence, Visual Studio Team Services (VSTS), Trello

SharePoint, Confluence, Box, MS Office - Word, Excel, Microsoft Teams

MS Visio, Pencil

Business Objects, Tableau

HP Quality Center/ALM, Rally, JIRA, Visual Studio TeamServices (VSTS)

SQL Queries, Testing WebServices using Postman and Swagger, Debugging .Net Code

Agile/Scrum, Kanban, Waterfall

Adobe XD, Adobe Photoshop CC, Zeppelin, Balsamiq, Pencil

Created/Revised/Executed the following: User Stories, User Acceptance Criteria, Business Analysis Documents, Planning& ProcessMaps, Business Process Models, Data Flow Diagrams, Requirement Specifications, Use Case Scenarios.

JIRA Service Desk, SharePoint Issue Tracker, Salesforce

EXPERTISE

Software Development Processes

System Requirement Analysis

System Maintenance &Upgrades

System Designing (UML Diagram)

Customer Service

Process Improvements

Feasibility Report Generation

Structural Analysis (UX Design)

Root Cause Interpretation

Quality Assurance

Model Building (Workflows)

Performance Validation

Team management

Research and Development

Database Management System/SQL

EDUCATION

MASTER OF SCIENCE IN COMPUTER SCIENCE CGPA: 3.4/4.0 MAY 2016

VILLANOVA University, Villanova, PA, USA

BACHELOR OF TECHNOLOGY IN INFORMATION TECHNOLOGY CGPA: 8.20/10.0 MAY 2012

GITAM University, Visakhapatnam, India

PROFESSIONAL EXPERIENCE

InnRoad, New York, NY, 10018 JANUARY2021 – PRESENT DAY

Business Analyst – Reports V2 Version for InnRoad

Part of the Product team and responsible for delivery from the 3 Development teams that work on building the ‘Reports’portal for Reports like Folio Balances, Account balances, Ledgers, Housekeeping, Net sales, Daily Flash, etc.

I work with the Product and UI teams to discuss, decide, and designan easy-to-use web portal UI for the clients.

I work with Dev and QA teams to enhance the existing portalto make sure the performance of the system is acceptable.

An integral part of the 3 Scrum teams in Requirements Gathering, Grooming and Refining the User Storiesin JIRA.

Documenting the Beta release templates, walkthrough guides, and Report explanations to help the clients understand our product in an efficient way.

Johnson & Johnson, Skillman, NJ, 08558 NOVEMBER2019 –NOVEMBER 2020

Business Analyst – J&J Project and Portfolio Management System (Planisware ERP)

Main responsibility is to configurePlanisware moduleslike Projects, Resources, Buckets & Investments, Reporting, etc.

Articulate Business segment requirementsinto User stories, Assumptions and Acceptance Criteria. Further provide support to the Planisware Dev Team, Data Migration (SQL) teams and QA teams with Story, and Issue tracking.

Formulating Business and Technical Assumptions and incorporating them with the User Stories for enhanced quality.

Maintained Salesforce system configurations, Excel artifacts& documents to track project progress and generated reports.

MaintainingJira, SharePoint, and Confluence boards to increase efficiency of the project by tracking/working on issues.

Work with the Business Product Owners to identify and analyze the Hypercare, TAT andUAT bugs.

Helped with Salesforce and JIRA integrations within the Dev Team, to ease the access of User Stories, Bugs and Boards.

While working on Salesforce integrations, got acquainted with SFDC VEEVA platform& Veeva CRM application.

Bridge the gap between the Planisware development team and the J&J business segments with Production issues and hyper care support, articulating new requirements, prioritizing segment stories etc.

As a Planisware Super User, monitored Planisware PPM system performance and recommended UI, UX and IT performance solutions. Provided access control to Product owner, by auditing the active user lists.

AMPLITY HEALTH INC., YARDLEY, PA, 19152 JANUARY 2019 – OCTOBER 2019

Systems Analyst – Finance Module (Workday ERP)

Built Core HR and Financeintegrations to send employee, cost center, and banking data to and through Workday.

Extracted data from legacy systems and performed a data transform to workday compatible format.

Experience with administration, configuration, and implementation of Workday Finance System – Accounting, Banking and Settlements, Customer contracts, Procurement, Customer and Supplier invoices, Expenses and Financial Accounting.

Involved in Full cycle implementation of Workday Modules like HCM, Finance, Payrolls, and Benefits.

Research on the latest technologies and configured hardware and software to increase work efficiency and effectiveness.

Defined and documented high-level business detail business requirements to meet stakeholder’s expectations.

Worked with Workday HR and Workday Projects teams to make sure the overall configuration, testing and upgrading in Workday Financial system was happening in sync with the requirements and integration schedules.

UPMC – UNIV OF PITTSBURGH MEDICAL CENTER, PITTSBURGH, PA, 15216 JANUARY 2017 – JANUARY 2019

Business Systems Analyst

Maintained the integrity and functionality of business unit systems by effectively performing system and databasemanagement. Validated inbound and outbound data through Webservices, using Postman and Swagger tools.

Customized Scrum and crafted an in-house version specifically for the UPMC E-Portaland ID Card Management teams.

Worked with Stakeholders of Medicare, Medicaid, and other departments to gather requirements on several Billing, Payment and Claim related functionalities on the UPMC E-Portal.

Formulated Epics Features and Tasks/User stories in VSTS and participated/led the Backlog refinement sessions.

Partnered with internal business teams to act as subject matter expert on Programs like Medicare, Medicaid, OCSE, etc.

Planned, prioritized, and delivered system enhancements and provided support to upgraded systems.

ASCENSUS INC., DRESHER, PA, 19025 JUNE 2016 – DECEMBER 2016

Business Analyst

Gathered requirements through brainstorming sessions, prototyping and sprint meetings.

Conducted GAP Analysis by creating process flows highlighting the differences between the current (As-Is) environment versus the target (To-Be) environment.

Created traceability matrices to map the functional requirements with test scripts.

TATA CONSULTANCY SERVICES, HYDERABAD, INDIA, 500081 JUNE 2012 – DECMEBER 2014

Business Analyst

The first-ever RTGS (Real Time Gross Settlement) transaction of One Million rupees, through the SafeNet security module, was done from IDRBT to one of its client banks, under my supervision.

INFORTECH, TOKYO, JAPAN, 110-0016 MARCH 2011 – JUNE 2011

Developer Intern

Contact this candidate