Molebatsi Alfred Nkwe

*** ********** ******

Grobler Park

Roodepoort

CONTATCT

076-***-****

067-***-****

adls34@r.postjobfree.com

Professional Summary

I have strong technical I.T. background and I have previously worked for Financial Institution and ICT companies. I have completed Advanced Project Management Programme with Unisa Business School and graduated October 2018. My intention is to complete MBA. I’m currently registered with Mancosa for Degree in Business Administration (BBA). Upon completion of this I will further do Post grad Diploma and then pursue MBA.

Education

Bachelor of Business Administration – Currently studying (Final year)

Advanced Project Management (NQF 7) - Unisa Business School

ITIL – CTU

Certificate I.T – Unisa

MCP : Microsoft Certified Professional

Kepner Tregoe Resolve Framework – A type of question to drill down to the actual problem.

Project Management – NCC

Professional Experience

Employment History

Nedbank / Bytes

Support on Win 7 / 10 issues,

#Laptop / Desktop

# Banking applications

# MS Applications

# Network points / Cable

#Telephony

#Remote access

# Printing

# IE - Applications

Previous positions held

Acting Transition Manager

I.T. Specialist

Regional Manager

Team Leader – Field Support Engineer

I.T. Administrator

Merchants / Dimension Data - Feb 2019 – March 2020

Transition Manager.

– On boarding of new clients

- Presentation at the client.

- Checked and confirm Service Design is aligned with the client's request.

- Liaise with all the relevant stake holders to ensure that all the services requested by the client is accurate and loaded on the system.

- Check with Operations Managers if the stuff is fully trained and they know what to do.

- Prepare for "Go Live"

- Documentation - Lessons learned

- Sign off

Merchants / Dimension Data - October 2011 - 2017

24 x 7 Support Analyst - After hour support

Escalation of issues

Remote support

Client Skills

Ability to work unmanaged /supervised and be able to deliver results

Noah Financial Innovation

01 September 2010 to 31 December 2010

IT Specialist

•Managing the trading environment (ie: Trading Server, Application)

•Supporting all the trading applications:

• Bloomberg,

• Hermes,

• Reuters messenger

•Responsible for all Server: Active Director, Exchange, Bes Server

•Desktop, Laptop, Printer support

•Voice support (Mitel System)

FrontRange Solutions. Oct 2007 – Sep 2010

Regional I.T Administrator / Manager

FrontRange was a US based company. They build call logging systems and customise them according to client’s specification. I used to have people from US, Germany, UK visiting and I would have to prepare for them before they arrive is South Africa.

•Managing the SA IT department for and international company.

•1st/2nd Level support on desktop, laptops and servers

•3rd Level support on Routers and switches, MIS application, support on telecoms, support on LAN/WAN, Wireless Network, VPN

•Setup new users

• Configure PC (Skype, Email, Internal applications)

•Set up IP Phone,

• AD Account

•Connect new user to printers

•Access cards

•Set Projectors and Video conferencing.

•Run backups (Veritas)

•Server Room Management – UPS, Watchdogs

•Make sure equipment is functioning properly and it adheres to corporate and International standards

•Asset management spreadsheet up to date.

•Make sure the server room environment is up to standard and make sure that it remains cool.

•Resolve all IT queries logged

•Escalate unresolved issues to the US or UK partners and follow up until resolved

Gijima Nov 2004 to Sept 2007

Desktop Support Engineer – Service Delivery Engineer

Operations management – Day to day operations

Ability to work under enormous pressure

Device methodology to improve the way we work.

Client skills

Reports

ABSA Bank March 1999 to March 2007

Field Support Engineer

Desktop, Laptop, Server Support

Printing and Day to Day operations

Retail support – Branch delivery infrastructure

Remedy ticket system

Training

References

Herbert Tombisa - Service desk manager (Dimension data): 061-***-****

Ngwana Matloa - Frontrange Solutions (Now - CEO Abottech): 072-***-****

Ryan Chetty – Manager Altron Bytes 083***-****

Contact this candidate