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Customer Operator

Location:
Del Remedio, Laguna, Philippines
Posted:
April 19, 2021

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Resume:

Ramos, Darwin

Rosal St. Patria Village Brgy. Del Remedio, San Pablo City, 4000 Laguna, Philippines

Email add: adls0t@r.postjobfree.com mobile number +639*********

Skype: darwin.cartavio.ramos

CAREER OBJECTIVE:

* To be connected to a company that can contribute my knowledge, skills and abilities effectively. To seek a challenging assignment and responsibility, with an opportunity for growth and career advancement as a successful achievement.

Personal Particulars & Preferences

Date of Birth : 11 June 1975

Nationality : Philippines

Gender : Male

Passport nos. P5061834A expiry date November, 2022

Philippines Driving License nos. D14-07-001046

Qatar Driving License nos. 275********

Highest Education

Bachelor's College Degree in Accountancy

Auto Diesel Mechanic Course

Certificate in 2 years Electronics Technology

Master's in Business Administration (undergraduate)

Skills: Proficient in Microsoft word, Excel, SAP in Dispatching System, Data and Spread sheet.

Experience: With an experienced in Dispatch SAP System, Data Entry, Document Controller, Weigh Bridge System Operator and Warehouse keeper. More on related works in Manufacturing, Logistics and Transportation Department.

Xavier Technical Training Center

Auto Diesel Mechanic Course

NC1 and NC2 passed

December 2018 – March 2019

San Pablo City Laguna Philippines

Employment History

March 2019 up to present

1.JV Hauling Transport Corporation / Batangas Philippines

Position Title (Level) : Team Dispatch Head

Specialization : Logistics/Transportation

Role : Administration/Dispatch

Industry : Fuel Gas Depot

Work Description :

Schedule and dispatch drivers and equipment, or service vehicles to appropriate locations according to customer requests, specifications, or needs,.

Arrange for necessary repairs in order to restore service and schedules.

Relay work orders, messages, and information to or from work crews, supervisors, and field inspectors using telephones.

Confer with customers or supervising personnel in order to address questions, problems, and requests for delivery.

Receive and prepare work orders schedule.

Oversee all communications within specifically assigned territories.

Monitor personnel and/or equipment locations and utilization in order to coordinate service and schedules.

Record and maintain files and records of customer requests, work or services performed, charges, expenses, inventory, and other dispatch information.

Determine types or amounts of equipment, vehicles, materials, or personnel required according to work orders or specifications.

August 10, 2014 – October 07, 2018

2. Venture Gulf Engineering Oil and Gas W.L.L. Doha Qatar

Position Title (Level) : Document Controller

Specialization : Logistics/Transportation

Role : Documentation/Administration

Industry : Yard and Transport Equipment

Work Description :

•Keeping all project documents orderly, safe, updated, complete and categorized for easy accessibility, without any damage or deterioration and with easy traceability.

•Invoicing and billing to third party’s client, rental equipment, and supplied people.

•Handling of MIX Telematics System which is International Vehicle Monitoring System, used for Fleet Consultancy, Vehicle Speed, RAG Report and Trailer Tracking, Route Planning, and Driver behaviour.

• Maintaining and updating the database and original hard copies. Ensuring the confidentiality of documents. Managing the archival activities for controlling documents and validation of document and file.

• Assisting the management and administration of yard and transport department. Interaction and coordination of work between various departments. Ensure proper documentation, include accurately processed, distributed to different customers in a timely manner.

• Coordinate to the customer regarding billing and invoicing. Controlling and maintaining records.

•Preparing of work orders according to internal and external project, with supplied employees and Equipment, some of clients are Baker Hughes, Al Shaheen Weatherford, Gulf Drilling Inc., Schlumberger and many others.

Oct. 15, 2011 – Nov. 15, 2013

3. Welspun Middle East Pipe LLC (Formerly Aziz European Pipe Factory) Saudi Dammam, KSA

Position Title (Level) : Data Entry / Document Controller

Specialization : Logistics/Supply Chain

Role : Team Lead/ yard in charge

Industry : Industrial Pipe Factory

Work Description :

•Coordinate to a transporter, driver, hauler, customer according to delivery. Compiles and maintain records regarding authorized release of packing list, and project documents to internal and external parties. Perform a variety of duties supporting the administration and maintenance of various project and documents.

•Plans and schedules appropriate modes of transportation based on daily needs. Schedules the appropriate service line for the situation, to maintain a cost-effective balance between customer service and client.

•Works closely with client’s representative to ensure service satisfaction. Analyzes service failures, issues and implements performance processes to enhance future service delivery.

•Ensures proper documentation using SAP system, including transit documents, ensure documentation is accurately processed, distributed and released to customers and agents in a timely manner.

•Prepare all necessary data entry and confirmation.

•Oversee and complete accurate billing to clients, checker and receiver of materials.

•Leads core team responsible for meeting the following needs of clients assigned to the group.

•Liaisons with other support groups to ensure processing are established.

•Handling of internal and external client project.

Project Handle:

•Saudi Aramco (SK-3, EW Gas) Taif Al Baha Pipe

•Hafar Al Batin Pipe Dongho Pipe

•Perma Pipe Inc., Yuksel Pipe

•Sinopec Pipe SWCC (Saline Water Conversion Corp.)

May 2010 - Sep 2011

4. Manpower Builder's Inc.

Position Title (Level) : Warehouse Controller

Specialization : Purchasing/Inventory/Material & Warehouse Management

Role : Warehouse

Industry : Manufacturing / Production

Work Description :

•Handle and manage the logical representation of the physical storage facilities, manage the stock within the facility and enable a seamless link to order processing and logistics management in order to pick, and ship product out of the facility.

• Control the movement and storage of materials within a warehouse, monitoring the progress of products through the warehouse. It involves the physical warehouse infrastructure, tracking systems, and communication between product stations.

•Deals with receipt, storage and movement of goods, normally finished goods, to intermediate storage locations or to final customer.

Oct 2009 - Apr 2010

5. Traffic Tech Gulf WLL Doha Qatar

Position Title (Level) : Weigh System Operator

Specialization : Public Relations/Communications

Role : Public Relations

Industry : Construction / Building / Engineering

Work Description :

•Using of Weighing Scale station system, providing data such as vehicles volumes, load and speed for transportation.

•Plan, Monitor and Data encoding, including vehicles details, type of load, origin of load, registering a violator or overload trucks, weighing of Solid Waste Division, Sand, Stone and others.

•Maintaining a safe and orderly working environment; including sand and water control for scales and walkways.

•Ensures scales, computer, and equipment in the scale house are in good order.

•Ensures computer system is operating properly and performs related duties as required.

May 2006 - Oct 2009

6. Minola Refining Corporation

Position Title (Level) : Weigh Bridge System Operator / Dispatcher / Data Entry

Specialization : Logistics/Supply Chain/ Clerical/Administrative Support

Role : Team lead/ Yard in Charge

Industry : Manufacturing / Production

Work Description :

•As a Dispatcher, planning and controlling the flow of goods and services. Arranging of day to day schedule for the delivery of truck to customer. Coordinating to transporter, hauler, supplier and customer. Updating of customers sales contract and purchase order. Monitoring of available stocks on hand, maintain records for incoming and outgoing of trucks, giving instruction to driver for their delivery. Collecting all shipment forms from customer. Follow up & execute the daily dispatch schedule of customer requests. Data encoding of all transaction.

•As a weigh scale operator, duties include weighing of vehicle incoming and outgoing of trucks that are to be loaded and unloaded, other duties include preparing of commodity transfer report, perform a bulk tank transfer of oil. Perform of withdrawal of refined bleached deodorized oil, receiving of crude coconut oil by barge and lorry. Preparing of weighbridge and other equipment, prepare a monthly report and required to work in rotating schedule.

Sep 2003 - Sep 2005

7. Bay view Service Management Corp.

Position Title (Level) : Data Entry / Dispatcher / Checker

Specialization : Manufacturing/Production Operations

Role : Team lead/Yard in Charge

Industry : Manufacturing / Production

Work Description :

•Arranging of day to day schedule for the delivery of truck, maintain records for incoming and outgoing of truck, giving instruction for driver for their delivery.

•Coordinating to transporter, hauler, supplier and customer. Collecting all shipment forms/customer delivery notes and other relevant documents. Preparing a list of delivery to all customers.

•Follow up and execute the daily dispatch schedule and other customer request.

•Preparation of transmittal report, receiving of crude coconut oil by barge and lorry trucks, releasing of refined bleached oil delivery, check and inspect the oil product before delivery.

•Recording of day to day transaction, making a monthly report and work on rotating schedule.

Sep 2002 - July 2003

8. Ceramic Plaza, Inc.

Position Title (Level) : Stock Custodian/Warehouseman

Specialization : Clerical/Administrative Support

Role : Data Entry Personnel

Industry : General & Wholesale Trading

Work Description :

•Accountable for the Annual Physical Inventory of all material and stocks. Preparing a report of all properties, equipment and stocks on hand balance.

•Monitoring the quantity of supply of a particular item based on receipt or invoice.

•Verifying and checking of discrepancies on stock quantity, packaging, quality, and pricing.

•Classifying, review and data encoding in stock card and in computer terminal according to prices, manufacturer’s name, part number, model number and stock number of certain materials.

•Inspecting of materials to ensure that the sensitive are not deteriorated and damage.

•Relocation of material and stock received to their respective location, perform other duties and responsibilities assigned.

•Receiving and releasing of an item delivered. Assisting a customer, posting and encoding of stocks, filing of documents, conduct monthly inventory.

Jan 2002 - June 2002

9. United Laboratories, Inc.

Position Title (Level) : Accounting Staff/Temporary Clerk

Specialization : Clerical/Administrative Support

Role : Clerk

Industry : Bio Technology / Pharmaceutical / Clinical research

Work Description :

•Encoding of overtime request of regular and casual employees.

• Receiving, printing and issuing daily time records of an employee,

•Sorting and filing various document such as check voucher, SSS no. TIN no. and clearance sheet of casual employees.

July 2000 - Dec 2001

October 1998 – April 1999

10. Chowking Food Corp.

Position Title (Level) : Kitchen in Charge

Specialization : Customer Service

Role : Team Lead

Industry : Food & Beverage / Catering / Restaurant

Work Description :

•Receiving and listing all products need in store.

•Preparing of report such as stocks on hand, Inventory and other.

•Maintaining a level of supply quantity. Inspecting of materials in a storage location.

•First in first out system.

•Checking all types of equipment to secure the safeness of customer and employee.

•Guiding all casuals in performing their job according to area.

•Conduct monthly inventory, recording of day to day transaction,

•Work on rotating schedule and perform other duties and responsibilities assigned.

Nov 1995 - June 1998

11. Northern Carrier Services Management Corporation

Position Title (Level) : Production Staff

Specialization : Manufacturing/Production Operations

Role : Team Lead

Industry : Manufacturing / Production

Work Description :

•Checking, and packaging of the product before sending to storage or warehouse.

•Assigning and scheduling of people according to area of work.

•Directing people in a non-confrontational manner.

•Organize and maintain records and files.

•Work on rotating schedule.

Additional Info.

TRAITS AND ATTITUDE:

•Passion for continuous learning and personal growth

•Highly motivated and driven, with strong desire to excel

•Hospitable and diligent person, Goal-oriented, individual with leadership abilities

•Proven ability to work with staff at all levels



Contact this candidate