Mckennah adlrtw@r.postjobfree.com **** ***A Street, Fuchs Langley, BC V2Y 3B7 Phone: 778-***-**** Background & Objective

Bachelor degree in Arts and Social Sciences, major in psychology, minor in English. Focused, confident and efficient team player who delivers consistent and professional work for every assignment. Over three years in the customer service industry and excellent abilities in communication and organization. University developed a critical thinker with excellent written skills. Seeking employment in a progressive and exciting industry with the opportunity to develop and advance career. Education has provided a strong foundation for the areas of marketing, communications, and human resources.

Education

Bachelor Degree

Simon Fraser University

September, 2017 – April, 2021

Will be receiving Bachelor’s

Degree in April 2021, from the

Faculty of Arts and Sciences.

With a major in psychology and

a minor in English. Proven ability

to think critically, and solve

problems. Course works include:

many diverse English courses,

Developmental Psychology, and

Health Psychology.

High School Diploma

Langley Christian School

2017

Involved in the Leadership Group

that developed and assisted

with after school programs and

opportunities.

Graduated with Honours.

Skills

• Proficient in social media

platforms

• Proficient in Excel and Word

• Basic knowledge of Adobe

Illustrator and InDesign

• Detail Oriented

• Quick learner

• Time-Management

• Written Communication

Work Experience

Manager - Heritage Meats

September, 2020 - Present

• Collaborated with team members to meet daily demands and handle challenging projects.

• Maintained high customer satisfaction with good conflict resolution skills.

• Investigated and resolved complaints regarding food quality, service, and customer demands.

• Served customers by going above-and-beyond to offer exceptional support for all needs.

• Enhanced customer satisfaction by ensuring employees provided fast, knowledgeable service.

Customer Service – Heritage Meats

April, 2017 – September, 2020

• Maintained customer satisfaction, quickly resolving issues and offering expert assistance.

• Dealt directly with customers in a fast-paced environment developing skills in multi-tasking, communication and customer service. Communications Intern – Pacific Assistance Dog Society May, 2018- October, 2018

• Worked directly with the communications manager for a very diverse group of clients, staff and volunteers.

• Collaborated on the internal and external messaging and moderated social media platforms within the community to develop and implement communications strategies.

• Created error-free, professional copy with writing, proofreading and editing abilities.

• Worked effectively with a diverse team to accomplish daily objectives and meet long-term goals.

Interests

Involved in athletics throughout high school playing soccer and fast pitch. Started playing for the high school soccer team at Langley Christian School and reached Provincials in the final three years before graduation. Spare time is spent baking, reading and listening to music. Involved in raising and training assistance dogs for people with disabilities, as a volunteer for Pacific Assistance Dog Society.

Enjoy hiking and exploring the outdoors.

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