Robert Anthony Ham

IT Manager and Systems Administrator

McDonough, Georgia

Home: 678-***-****

Email: adlrsp@r.postjobfree.com

Experience

Behavioral Health Link (BHL) – February 2019 to February 2020

Server and Systems Administrator responsible for all IT support, server support, GPOs, routers and switches. Provide tech support and access control for GCAL crisis hotline call center and IHR staff at Harris Tower office and all regional offices. Duties include support of Windows Server 2008, 2012 servers, rollout of Windows Server 2016-2019 servers, Terminal Server support for WYSE thin clients, HP laptops running Windows 10, proprietary systems administration (BHLWeb), Office 365 management, Domain GPOs, DNS and DHCP, patching and antivirus management on all servers and workstations for 24\7 crisis hotline call center and all BHL staff. Experience with Hyper-V, Azure, VMWare managing on-prem physical servers and virtual\cloud disaster recovery and application environments as well as SQL and Powershell scripting. Maintained cybersecurity best practices to ensure minimal impact to user productivity while enforcing data protection and data loss prevention. LAPS configuration for local admin password control. Creation of XML for Windows Server 2016 configuration image standard with enforced user experience on terminal servers and security standards on storage and application servers.

Skills used (5 to 10 years experience in technologies outlined):

Windows server 2008-2019, Active Directory, Exchange, Powershell, GPOs

Cisco Meraki router and switch management, Dell SonicWall VPN, TCP/IP with IP v4 and v6, HP iLO

Windows Virtual Desktop Windows 10, Sharepoint, MS SQL Server, Office 365, Powershell, ManageEngine

VMware vSphere 6, HyperV, Failover Cluster Manager, layered Disaster Recovery management, NAS

Azure, SQL Server, batch scripting and automated batch processing, SSL site certificate management

MalwareBytes, Carbon Black, VIPRE endpoint security for reviewing logs and malware removal

MFA multi-factor authentication on USB encrypted devices and mobile devices, VLAN management

Georgia Department of Behavioral Health and Developmental Disabilities – March 2016 to May 2018

IT Service Delivery Manager DBHDD State Office responsible for all EUC and related project management for the main headquarters and surrounding offices supported from there. Duties included management of Active Directory user and computer accounts, Office365 tenant licenses and mailbox objects, AD directory migration and consolidation of user and group folders, coordination of network and infrastructure requests and ensuring compliance from vendors. Managed a team of six IT professionals who provide local and remote technology support to DBHDD staff. Also responsible for management of work queues, projects, training and documentation. Duties included management of encryption compliance on workstations running Simply Secure, via Beachhead admin console tool, to ensure security of data, and SCCM for asset management and software licensing compliance. Directly responsible for documenting Standard Operating Procedure (SOP) and workflow process material for technology support team and then end user staff at the agency. Responsible for coordinating Information Security Standards in accordance with the requirements of the Information Security Office (ISO). Directly submitted vulnerability reports on end user computer system states to the ISO and CIO. Managed upgrade from Office 2013 to Office 2016 and Adobe Cloud upgrade.

Skills used:

Windows server 2008, Active Directory, Exchange, SCCM

Cisco SSL VPN management

Windows 10, Sharepoint, MS SQL Server, Office 365, FIM

Azure, SQL Server, batch scripting, PowerBI

McAfee VirusScan and McAfee Endpoint Security for reviewing logs and malware removal, security compliance management for endpoint devices

MFA multi-factor authentication on USB encrypted devices and mobile devices

Airwatch for mobile devices including iPhones, iPads and Microsoft Surface tablets

LogMeIn management for remote support

3i People - June 2015 to March 2016

Technology Consultant DBHDD State Office responsible for EUC support for the main headquarters and surrounding offices supported from there. Duties included but were not limited to management of Active Directory user and computer accounts, EUC performance, connectivity, network printing management, scanning, OCR, special needs software for vision or hearing-impaired workers, external vendor VPN configuration, email client support, MS Office support, patching, encryption compliance, management of user accounts on client machines (Win7 and Win10) including access elevation for Development Team for install of special project software. Later hired directly by DBHDD and promoted to IT Manager. Duties also included coordination of network and infrastructure requests and ensuring compliance from vendors. Worked with network manager on cleanup of post-Novell to Microsoft transition for AD and Exchange, including Office365 on Azure. Managed technical support requests, and ITIL standards for ITSM.

Skills used:

Windows server 2008, Active Directory, Exchange, SCCM

Cisco SSL VPN management

Windows 7, Windows 10, Sharepoint, MS SQL Server, Office 365, FIM

Azure, SQL Server, batch scripting, PowerBI

McAfee VirusScan and McAfee Endpoint Security for reviewing logs and malware removal, security compliance management for endpoint devices

MFA multi-factor authentication on USB encrypted devices and mobile devices

Dell PowerEdge and PowerVault server management, IBM System x deployment, data center and remote

Airwatch for mobile devices including iPhones, iPads and Microsoft Surface tablets

IBM – April 2009 to March 2015

Wintel Server Administrator assigned to Disaster Recovery and P2V projects for Kaiser Permanente. Later performed build and post-build tasks for replacement of Windows Server 2003 servers with Windows Server 2008 clusters or VMWare virtual environments on cloud-based infrastructure supported via vSphere. Served as Wintel SME on several DR projects and Data Loss Prevention where access control or management or removal of domain server accounts was needed for P2V or application server builds for DR exercises. Managed batch file login scrips and Powershell scripting. Prepared Root Cause Analysis (RCA) when needed and submitted to the customer for review. Configured Tivoli tools on customer servers.

Georgia Department of Juvenile Justice (IBM as of April 2009) – March 2006 to October 2013 (April 2008 promoted to Network Admin level I managing WINS, DNS, DHCP, Active Directory Users and Computers, Exchange mailboxes, server backup\restore on tape backup and SAN storage support, SQL DB maintenance, high availability and failover, load balancer, BES server and Kronos servers; April 2009 acquired by IBM as Field Server Admin as part of GAIT2010 project; October 2013 re-assigned to Kaiser Permanente by IBM as Wintel Server Administrator) As IBM Wintel SA performed server upgrades and data migrations using Robocopy with emphasis on minimizing downtime and preserving data integrity. Served as lead SA for DJJ remote servers at customer sites and SME for DJJ data storage and application servers.

Server Administrator and Network Consultant supporting Dell PowerEdge, PowerVault, IBM System X servers in Wintel environment. Subject matter expert on legacy systems and infrastructure as well as internal applications running on servers and network layout for each site. Responsible for data backups on remote servers and upgrade of server hardware and OS, as well as data security and migration. Deployed IBM System X servers for State of Georgia and performed server build and post-build tasks for servers deployed by IBM for Kaiser Permanente, managing HP Proliant servers and virtual servers. Responded to outages using iLO when needed to restore server power and connectivity. Monitored server health status and uptime using Solarwinds and other network monitoring tools as part of on-call duties for DJJ and Kaiser, as well as security checks using Wireshark or Glasswire. Performed VLAN configuration on routers and IP changes on workstations after VLAN setup, as well as switch management. L2 and L3 experienced.

Employed as Technology Support Services Consultant and later Network Admin for Georgia Department of Juvenile Justice Office of Technology and Information Services (OTIS). Responsible for support, security and maintenance of computers, printers, hand-held and other peripherals. Worked as a lead technical analyst for agency headquarters and metro area offices. Later promoted to Network Administrator performing server monitoring and maintenance as well as e-mail support, internet and LAN admin duties, including Data Loss Prevention.

Skills used:

Windows server 2003-2008, Active Directory, Exchange, Groupwise, Novell, SQL, Oracle IMDB

Dell PowerEdge and PowerVault server management, IBM System x deployment, data center and remote

Backup technologies including tape library, NAS and SAN, as well as off-prem DR via CLOUD

Cisco router and HP switch management, Cisco VPN v5, TCP/IP with IP v4 and v6, HP iLO, IBM IMM for System x, Tivoli

Windows Virtual Desktop Windows XP and 7, MS SQL Server, Office 2010-2013 remote removal and upgrades, O365 and Azure

VMware vSphere 5, MS Cluster Server (MSCS), layered Disaster Recovery management, PlateSpin

GPO management, WSUS, batch scripting, SSL site certificate management, Backup Exec, SolarWinds

McAfee ePolicy Orchestrator (ePO) endpoint security for reviewing logs and malware removal

MFA multi-factor authentication for server access via customer VPNs

VLAN configuration and network print server management

BES Server management and device security, endpoint device management via BES

Summary of responsibilities: (as Micro System Support Analyst II and later Network Services Admin I)

●Responsible for Wintel servers running DHCP, DNS on Active Directory, Server 2003, 2008 platform and failover solutions for each, and migration to cloud platform on Azure AD.

●Managed servers remotely using ISA tools such as IMM for SystemX and iLO for HP.

●Served as Wintel admin for Disaster Recovery and P2V projects for Kaiser Permanente.

●Deployed IBM System X file storage servers at remote offices.

●Performed build and post-build tasks for physical and virtual servers, as well as clusters.

●Responsible for administering MS Exchange 2003 and 2007 servers and mailboxes.

●Responsible for daily backups of all servers using Veritas Backup Exec and Veristor Netvault software.

●Managed ACL changes on routers.

●Responsible for managing user, group and device rights on Enterprise network using Active Directory Users and Computers, including management of security groups.

●Create Exchange mailboxes for users and groups.

●Create AD folders for storage and security of files and folders.

●Manage protection of all servers and clients from viruses and malware using McAfee SPAM appliance McAfee ePolicy orchestrator.

●Performed trunking and other maintenance on databases.

●Managed IP address assignment on network (DNS, DHCP scopes and static IP allocation).

●Set up and maintain Blackberry users on Blackberry server and manage all Blackberry devices.

●Configure remote installation of policies and software updates using Group Policy Management.

●Responsible for replacing failed hardware in servers at various agency sites.

●Handled configuration of file and folder access and login scripts for network drive access for all users.

●Manage MS Exchange servers, including moving of mailboxes, troubleshooting mailbox problems and creating and maintaining mailboxes and other Exchange items such as public folders.

●Participated in migration to Exchange 2007 and Sharepoint.

●Built and maintained images for client PCs, desktop, laptop and tablet computers.

●Supported routers and switches for the agency.

●Replace or repair hardware to restore system operability.

●Create group policies on client machines for local, network and internet security using Group Policy Editor in Windows XP.

●Assisted staff with MS Office XP, 2003 and 2007 applications.

●Responsible for providing and updating software and hardware support documentation for support analyst use.

●Responsible for technology inventory tracking for the department.

●Responsible for operation and performance of all network servers in assigned area.

●Responsible for repair and\or replacement of any server hardware on servers in assigned area

●Responsible for network and internet connectivity for assigned area.

●Managed IT support services for the agency and screened and recruited new hires for help desk and field tech support positions.

●Performed hardware and software support for all IT service needs, including vendor and product recommendation for CIO when new solutions were needed.

●Provided remote support for servers and workstations using LogMeIn and Remote Desktop, and infrastructure router and switch support using telnet and SSH (Secure Shell)

Technisource (formerly Intellimark) – March 2001 to March 2006

Employed as Technology Support Services Consultant for Georgia Department of Juvenile Justice Office of Technology and Information Services (OTIS). Responsible for all computers, printers, hand-helds and other peripherals. Technical lead for Technology Support Services at DJJ Central Office. As of 2004 also served as Technical Lead and Technical Writer responsible for Tech and End User training documentation and workflow process. Managed data security on hard disks prior to disposal and ensured multi-pass wiping of all drives before release to DOAS surplus process. Description of responsibilities:

●Troubleshooted and resolved problems on Windows NT, 2000 and XP computers.

●Built images for client PCs, laptops and tablets.

●Deployed Windows XP images for DJJ computers in State of Georgia using Symantec Ghost 7.5 and Microsoft System Preparation Tool.

●Replaced or repaired hardware to restore system operability.

●Maintained and updated images of client PCs with all Microsoft and McAfee updates and software upgrades where applicable.

●Create group policies on domain and local machines using Group Policy Editor in Windows XP.

Education

Bachelor’s Degree, Georgia State University, 1992

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