Customer service representative

AKEYLA M. JOHNSON

**** *** ******* **

Cell: 813-***-**** / Email: **********@*****.***

April 10th, 2021

Dear hiring manager,

Please accept this letter and attached resume as an indication of my sincere interest in the opening customer service representative position. Throughout my entire employment tenure, I have taken an interest in service roles. My previous work experience in customer service and administrative support makes me a prime candidate for this position. While a secretary in the Office of Health Sciences and the School of Information, I had the opportunity to learn a number of transferable strengths such as organizational skills, logging, and customer service. Likewise, while an employee for the Florida Department of Economic Opportunity, multitasking, workplace flexibility, and prompt and professional conflict-resolution were essential skills that I acquired. As someone who seeks to pursue a masters in Public Administration, I am hoping that the skills I obtain from this position will help me further hone my service skills. I plan on making an impact right away. As noted on my resume, my capabilities and competencies are in line with the requirements that you seek. I look forward to hearing from you and further discussing this opportunity. Feel free to contact any of my former employers. Thank you for your time and attention.

Sincerely,

Akeyla M. Johnson

PROFESSIONAL SUMMARY Office secretary offering a positive attitude and exceptional interpersonal skills. Focused on greeting everyone in a friendly manner and helping them to the best of my ability. Reliable, punctual, and works well under pressure. SKILLS

● Organized multi-tasker

● Customer-oriented

● Fast and efficient service worker

● Communicates clearly and positively with co-workers and management

● Attention to details

● Quick learner

● Dedicated team player

WORK HISTORY 01/2017 TO 08/2017 = Service Champion

● Promptly and sympathetically handled guest concerns and complaints.

● Demonstrated integrity and honesty while interacting with guests, team members and managers.

● Maintained high standards of customer service during high-volume, fast-paced operations.

● Cross-trained and coordinated scheduling with team members to ensure seamless service.

09/2017 - 05/2019 = Secretary- Office of Health Science 05/2019 - 07/2019 = Secretary - School of Information University of South Florida - Tampa

● Assist staff with administrative office duties

● Direct calls to the appropriate departments and personnel.

● Perform various clerical duties.

03/2018 - 09/2020 = FLDEO Unemployment Call Center Representative

● Handled 50+ customer interactions per day giving detailed, friendly, and polite service to ensure customer satisfaction

● Memorized all department protocols and services to be able to answer customer claim-specific questions quickly and efficiently

● Collate source data such as customer names, addresses, phone numbers, unemployment information and enter data into various DEO Sharepoints EDUCATION 2017 High school diploma:

Nova High School - Davie, FL

● Top 3% of class

● Recipient of Horatio Alger Scholarship

● Recipient of Salute to Education Scholarship

● Student government representative- Vice President

● Gold Community Service award - 2,681 hours

Current - Bachelors of Arts- Secondary Social Science Education University of South Florida - Tampa, FL

● Seeking Public Administration M.A

VOLUNTEER WORK AND

ACCOMPLISHMENTS

● Habitat for Humanity (3rd Chair member)

● Ron Brown Scholar

● Horatio Alger Scholar

● 2016 Florida AIDS Walk - Ft. Lauderdale

CERTIFICATIONS

● Microsoft Office Experience

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