FRANK BISHOP

Cell: 563-***-****

Email: adlrmh@r.postjobfree.com

LinkedIn: https://www.linkedin.com/in/bishop-frank

SUMMARY:

IT Program Manager/Site Lead (7+ years): Provided IT Service Contract support worth $2M+ to Network Enterprise Center at Fort Hood Oversaw Cyber Security, Video Teleconference Center, Server Management, Inside/Outside Plant, Desktop Support, Computer-Aided Design and Drafting, Patch Management, and Business Analysis Managed daily IT operations.

Military Veteran: 6+ years of Honorable Service 13+ years in Network Management

KNOWLEDGE, SKILLS, ABILITIES (KSA): Organizational Leadership IT Program Management Project Management Network Management Network and Information Security Network and Software Administration Network Design/Engineering Information Assurance Microsoft Active Directory Cisco Routers Cisco Layer 2&3 Switches Voice over Internet Protocol NetApp Storage Windows Server User Training Technical Support Quality Assurance Quality Control Customer Service Proficient Oral and Written Business Communications Computer, Tablet, Peripherals LAN/WAN UNIX/LINUX Oracle Relational Databases Microsoft Project Microsoft 365 Excel, Outlook, PowerPoint, Word

Active Top Secret Valid U.S. Passport U.S. Citizen Permanent Resident Valid driver’s license with a clear background

WORK EXPERIENCE:

Link Solutions Inc. and KaiHonua LLC, Fort Hood, TX 11/2013 – 02/2021

IT Program Manager/Site Lead

Provided IT Service Contract support worth $2M+ to Network Enterprise Center at Fort Hood Oversaw Cyber Security, Video Teleconference Center, Server Management, Inside/Outside Plant, Desktop Support, Computer-Aided Design and Drafting, Patch Management, Business Analysis Managed daily IT operations Directed 42 employees, assigned, evaluated work Coached and built teams Resolved staffing and security issues Facilitated personnel Security Clearances Provided technical guidance to government personnel Acted as liaison with government contractors on computer systems and provisioned latest state-of-the-art hardware/software Developed project plans to short term and/or temporary initiatives Developed and implemented a Quality Control Plan Oversaw INFOSEC Inspection Audits and Information Assurance Assessments Implemented IT standards, principles, policies, concepts, best practices to integrate state-of-the-art services Held a TS/SCI Security Clearance

ACHIEVEMENTS: Ensured all projects were on-track to successful completion. Ensured timeliness of contract deliverables. Implemented innovative networking approaches into existing C4IM infrastructure. Performed thorough work, ensured compliance with all DOD, Department of the Army, and other regulations. Monitored details of networks affecting security processes, policies, and architectures in support of IA requirements. Oversaw Services in all areas of IT, worked with customers to assess needs; then provided information or assistance, resolved problems, and satisfied expectations. Provided Quality Assurance/Quality Control oversight and delivered quality products and services, such as the web portal and customer interface.

Delivered clear and convincing oral presentations, briefing senior management on project status, employee performance and other issues. Ensured compliance with security principles, procedures and protocols, Certification and Accreditation, Department of Defense Information Assurance Certification and Accreditation Process. Proficient with Program Management, Information Technology, and Telecommunications systems models, data communications, communication protocols, and cryptography. Ensured correct network design, with network security and management. Supervised technicians and coordinated with engineers to validate, monitor, test, troubleshoot, and restore IT and Telecommunications networks. Integrated Army, Joint, and Commercial Off-the-Shelf software, transmissions, equipment, switching, encryption, and Network Management systems.

NJVC LLC, Arnold, MO 01/2010 – 11/2013

Senior System Administrator

Managed daily operations Managed 42 Site Engineers Investigated and resolved system anomalies Monitored and investigated segment interfaces Monitored site activities Worked with ISP Teams, system users, and Expeditionary Sustainment Commands Developed schedules Coached teams and provided constructive feedback Provide on-the-job training to new hires Provided additional training to System Administrators Provided on-call and surge support for outages Coordinated, submitted maintenance requests to government leadership Performed application start-up/shutdown in support of maintenance and installation activities Monitored the network system using diagnostic tools and other monitoring capabilities Analyzed and evaluated network system performance metrics Collected and reported metrics to Site Lead Created and maintained user accounts and group assignments Represented O&S Team at weekly status meetings Held a TS/SCI Security Clearance

ACHIEVEMENTS: Successfully provided 24/7 rotating site support 365-days a year for over 2.5 years. Ensured system issues were identified and quickly resolved, which minimized operational impacts. Provided prompt and reliable IT assistance to multiple organizations in joint operations. Established reliable Local Area Network/Wide Area Network and communications networks. Established work schedules, Employee Evaluations, Guidelines, IT Training, Career Goals, and Mentorship. Established both Standard Operating Procedures and Performance Work Statements.

CERTIFICATIONS: Simple Key Loader TACLANE KIV Data Transfer Device MCSA Windows 10 Cisco Certified Network Associate (CCNA) Routing and Switching (Expired) CCNA Security (Expired) Computing Technology Industry Association (CompTIA) Security+ (Expired) Fiber Optics OTDR

EDUCATION: BA in General Studies (12-credits), University of Maryland Global Campus Asia/Europe

AD in Information Systems (23-credits), Community College of the Air Force, Montgomery, AL

TRAINING: Project Management Safety Risk, Testing, IDs, and Forensics Control Fundamentals and Security Threats Network Protocols, Attacks and Defenses Creating Secure Networks & Performing Security Assessments Network and System Security Mechanisms Remote Access and Wireless Security Securing the IT Environment DIACAP Cryptography and Public Key Infrastructures Business Continuity and Disaster Recovery KIV Data Transfer Device

SOFTWARE SKILLS: Commercial: Microsoft 365 Excel, Outlook, PowerPoint, Word Microsoft Project Oracle Military: Commercial Off-the-Shelf

Contact this candidate