Manager Customer

RAJAT KANOJIA

Contact no. 991*******

Email : *******.********@*****.***

OBJECTIVE

To mould a career through constant learning, hard work and dedication on the professional arena along with the balance on personal front.

EDUCATIONAL QUALIFICATIONS

Masters in Business Administration (2009-2011)

Himachal Pradesh University, Shimla.

Institute of Management Studies, Baddi.

Specializations: Financial Management (Major)

Marketing (Minor).

Bachelors in Business Administration (2006-2009)

University College of Business Studies, Ava Lodge.

Shimla, Himachal Pradesh University Summer Hill.

Specializations: Business Management.

10+2 (Commerce Stream) HPBSE BOARD (2005-2006).

Matriculation CBSE BOARD (2003-2004).

EXPERIENCE / JOB DESCRIPTION

Working as Process Advisor in Barclays Global Services Private Ltd. (07/02/2019 – till date).

UKC – UK market blended process work envolving updating action on account as agreed by advisor for payment holiday, connect through share point form to apply action as agreed in form of payment plan, hold on Barclay Card.

BCP – Barclays Financial Assistance blended process dealing with commercial customers query over email apply payment holiday, payment plan as per eligibility criteria connect through share point form.

OB Loans – Barclays Financial Assistance voice process handling customer grieviences, offer payment arrangement, payment holiday, apply hold as per customer situation.

Worked as Master Credit Analyst American Express India Private Ltd (30/08/2016-30/10/2019)

Research & Recovery process handling calls under dead reserve accounts

US Market blended process apply actions on account as agreed by telephony agent apply settlement, offer card reinstatement after reviewing eligibility criteria. Prepare account worklist to organise in specific que. Connect through sharepoint form, email, web chat.

Worked with Encore Capital Pvt Ltd. Midlands as Accounts Manager with Cabot Financial UK Collections. (From 06/10/2015-23/08/2016)

UK Market – blended process deal with UK customers act according to customer situation and update payment holiday, payment plan, update hold and pass audits.

Worked with BARCLAYS as a Personal Banker taking care of Personal Banking - UK market blended process envolving customer handling, grievances, Mortgage, other loans as well as Current & Savings A/C. (07/11/2013- 02/10/2015)

Worked with IBM as Process Advisor US customer services Citibank Process. (16/05/2012-08/02/2013). Pure voice profile US Market handling customer grieviences and pass monitored calls.

INTEREST

Sports, Listening Music, Reading, Travelling and Social Work towards weaker sections of society.

STRENGHTS

Good Interpersonal Skills.

Good Communication Skills.

Adjustable to any Business Situation.

Quick Learner with Leadership Qualities.

Consistent Performer with respect to Job Profile.

PERSONAL INFORMATION

Date of Birth: 01/08/1987

Gender: Male

Natinality: Indian

Languages Known: English,Hindi

PERMANENT ADDRESS

Rajat Kanojia S/O Manohar Lal Kanojia

C/O Chocolate Block Maurice Building,

Lower Mall Kasauli, Himachal Pradesh – 173204

DECLARATION

All the above details are to the best of my knowledge and purely confidential & I shall be answerable for any further queries of concern.

DATED:

PLACE: (RAJAT KANOJIA)

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