Industrial Training Housekeeping

CURRICULUM VITAE

Poonam Thapa

E-mail: ************@*****.***

Contact No. +917*********

Professional Objective

Looking for a position as a hk executive in housekeeping

where my extensive skills and experience in managing housekeeping services is utilized to provide guests with the pinnacle of services

MAJOR QUALIFICATIONS

Bachelor in hotel management with 3years of degree from IIAS siliguri.

Over 9years of extensive experience in housekeeping and management

4 and half years of pre-opening experience.

Ability to do snagging of the entire hotel which includes Public area, guest room, corridor and the back of the house.

Prepared the room for simulation and preparing the checklist for the same three times.

Highly skilled in planning, coordinating and directing all daily activities pertinent to custodial functions

Demonstrated ability to train, supervise, coach and counsel Housekeeping workers and team members

In depth knowledge of assisting in monitoring team members performances and working towards further development

ACCOMPLISHMENTS

Trained new team member to achieve 100% of guest satisfaction and provide excellent service.

Developed and implemented written and interactive training material for training new housekeeping staff.

Planned for the training daily through training schedule.

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PROFESSIONAL EXPERIENCE

worked as a HK Supervisor in Pullman hotel as well Pullman residence Dubai from March 2019 to till 29.6.2020

Snagging rooms

Brefing

Handling the registers

Handling guest complaint

Trained the staff

Knowledge of opera

Handling the room cleaning schedule

Handling the roaster

Inventoy(linen, asset,supplies)

Public area knowledge

Store requisition

Team activities

Knowledge of deep cleaning process

Worked as a housekeeping manager in summit hotel and resort in Darjeeling from 10 January2017 to 06February 2019.

Responsibilities:

Organising department

Preparing the task for the day

Handling store,laundry delivery and pick up

Handling guest complained

Managing staff and recruit

Daily briefing

Making monthly forecaste and budget

Supervise the supervisor for daily task

Trained the supervisor and staff for smooth operation

Encourage them for good work

Knowledge of opera

07July 2014 March 2016 (Novotel hitech city)

Worked with Novotel Hitech city Hyderabad as a housekeeping supervisor:

Preparing the snag list and updating in the system to keep the record.

Handling the floor, public area and desk (opera knowledge).

Ability to take the linen, assets and store inventory to maintain the records.

Trained all housekeepers to maintain standard and encourage them to achieve the goal.

Updating all admin files and registers such as: lost and found, missing & damage, key register, store, attendance.

Ability to make decision and planning before act.

Preparing the duty roster as per the occupancy.

Brief all the housekeepers before assign the work.

Ability to handle the guest complaint, inspect the rooms.

Inspecting the equipment to maintain records.

Knowledge of towel art to delight the guest.

Ability to check PM room (preventive maintenance).

Coordinating with other department for best result.

Set up the housekeeping office to maintain the standard.

Worked during audit time and faced hygiene, brand audit.

Keep the record of guest supplies and guest preference.

Ability to make the monthly training calendar.

Ability to do the lost and found segregation such as valuable, non valuable &perishable.

Keep the record of guest complaint.

Maintain the pest control record for rooms.

Preopening Park inn by Radisson (Pre Opening hotel)

27th November 2013 Till 30th April 2014

Housekeeping Supervisor

Maintaining for Housekeeping Store.

Operating opera.

Linen, assets and guest supplies inventory.

Responsible for Minbar operation.

Daily inspections of Guest rooms.

Daily Equipment s Inspections.

Handling guest complaints.

Maintaining the lost and found procedure.

Maintaining the guest preference as well as the feedback of the guest and updating them.

Preparing presentation for monthly meeting.

Schedule and control of super room cleaning and maintenance programs.

Guiding Team members for any assistance such as out of service rooms, out o order deep cleaning, maintenance, guest complaints, staffing, equipment and organizing, keys handover, maintaining time and motion.

Carry out daily duties as assigned by Department Head.

Plan and facilitate team member meetings.

Maintaining all the registers and keep updating.

Radisson Blu Plaza Hotel Hyderabad (Pre-Opening hotel) (155 rooms & suites)

10th September 2012 22 September2013

Guest Service Associates

Taking care of housekeeping operations in ensuring that the public areas and rooms are well managed and cleaned as per the standard.

Helps housekeeping Supervisor to develops and implements processes, procedures and standards for departments which support achievement of service and financial goals

Ensures health/safety of employees and guests by maintaining hotel in accordance to statutes and regulations and directs and trains staff accordingly

Helping the supervisor in taking care of inventory and cost control for all cleaning supplies, guest room and restroom supplies.

Giving orientation and training to the new employee which makes them understand the expectations and job responsibilities

To carry all other duties & responsibilities as assigned.

Taking care of occupied, departure, vacant,out of order, out of service rooms.

Towel art arrangement.

Worked during audit time.

Vivanta by Taj Yeswantpur, Bangalore (Pre-Opening hotel) 327 rooms

10th November 2010 May 2012

Team Member

Responsible for Rooms Section.

Carry out daily departmental duties in order to achieve & maintain high standards of Brand

To carry all other duties & responsibilities as assigned

7th month worked in desk and handle the system work (coordinated to other department inspected the rooms, PM room, handling the guest request maintained the keys registers, store, guest request amenities)

Worked in florist

Done snagging of the floors and public areas.

Worked in laundry as a valet service.

ADDITIONAL SKILLS

Profound ability to anticipate guests needs and respond appropriately

Working knowledge of room management systems (PMS), DESK, REQUISTION.

Creativity, decoration Microsoft outlook, power presentation

Outstanding Achievements

Won 2nd award in Rangoli competition Housekeeping Department at Novotel Hyderabad in 2016.

Won 1st award in Rangoli competition Housekeeping department at Novotel Hyderabad in 2015.

Best Employee of the Month Housekeeping Department at Vivanta by taj yeshwantpur in 2011.

Won 1st award in dance competition in Radisson blu plaza Hyderabad in 2013.

Best grooming queen award Park Inn by Radisson two times.

Best trainee award in 2010.

Industrial training:

6th months of Industrial training completed from- Taj Exotica Goa (3months in housekeeping and 3 months in food production)

Technical Qualifications:

Completed of GRADUATE DIPLOMA in HOSPITALITY & TOURISM

MANAGEMAENT from IIAS SILIGURI affiliated to MADURAI KAMARAJ

UNIVERSITY, MADURAI. (2008-2011).

Completed of 10th and 12th from (north east)C.B.S.E

Personal Details

Nationality: Indian

Languages: English / Hindi/Nepali

Email id:************@*****.***

Contact this candidate