Terry Kissell, PMP, CSM

Roanoke, TX *****

817-***-**** Terry.Kissell@hotmail www.linkedin.com/in/Terry-Kissell

CAREER SUMMARY

Strategic IT Program and Portfolio Manager with 16+ years of experience in successfully delivering large, complex Information Technology projects and programs within scope, schedule, and budget resulting in increased profitability and reduced costs. Have strong leadership and management skills with the exceptional ability to lead/manage complex virtual and matrixed teams in multiple organizations and locations including third party vendors. Use Agile and Scrum methodologies to achieve the project or program objectives with project/program requirements, estimation, budgeting, resource allocation, planning, scheduling, execution, and implementation. Focus on process improvements. Have strong communication skills (verbal and written) to communicate to various groups of individuals at all levels including executives, managers, and technical staff. Use creativity and analytical skills to rapidly bring complex project issues to resolution. Have exceptional negotiation, organizational, prioritizing, and multi-tasking skills. Can manage several projects simultaneously. Have extensive experience in assessing and mitigating project risks. Knowledgeable in managing resource conflicts. Detail oriented and can master new concepts, skills, and practices quickly. Flexible and can adapt to changing priorities/environments. Can work both independently and in a team-oriented, collaborative environment.

KEY SKILLS

Software Development life cycle and Program/Project Management methodologies: Agile, Scaled Agile Framework (SAFe), Agile Release Train (ART), SCRUM, Extreme Programming (XP), Kanban, Critical Path Method (CPM) and Waterfall

MS Office Suite (Word, PowerPoint, Excel), MS Project, VISIO

Project Management and Defect Tracking Tools: Jira, Rally, Primavera, VersionOne, Planview, GEMINI, SmartSheet, Microsoft Teams and SharePoint

Managed global technical development projects which included:

oDatabases: SQL, Oracle, DB2, Mainframe, Cloud Technology

oRelease Management: VSAM, GSAM, JCL

oApplications/Tools: SAP, Business Objects, Java, Mainframe systems, Access, SQL, Infor ERP Software, Oracle CPQ,

PROFESSIONAL EXPERIENCE

Corps Team – Fort Worth, Texas

IT Program/Project Manager at KPS Global August 2020 – March 2021

oIT Program/Project Manager for the successful implementation and data migration of company-wide customized Enterprise Resource Planning (ERP) and Configure Price Quote (CPQ) systems for the largest manufacturer of commercial cooling and refrigeration products in the United States. The project portfolio for this implementation also includes Cloud configuration and integration of several additional software services. Managed the schedules, deliverables, configuration, and implementation planning for over 15 third party vendors ranging in project team sizes of 5 to 20 people. The ERP Cloud transformation will save the company ~$1m+ annually in labor and on-premise servers and operational expenses (Op Ex) and will provide all KPS Global business units with real time customer, inventory, sales and financial data resulting in increased efficiencies, reduced turn-around time and increased data integrity.

oUsing Agile methodology and collaboration, managed project activities in accordance with plans and schedules while adjusting to improve project flow; including the negotiation and adjustment of resources throughout the life of the projects and ensuring team members were motivated to be creative in finding solutions and new processes that resulted in continuous improvements.

oWorked with departmental leadership and key stakeholders to understand business needs.

oDeveloped and managed Program/Project schedules, budgets, resource plans, and status reports for moderate to complex IT projects involving multiple implications (human resources, funding, facilities, and equipment), risk identification and mitigation, consideration of risk tolerance, impact of parallel tasks, and multiple dependencies,

oCoordinated and facilitated communications across multiple stakeholders, sponsors, and executives.

oFacilitated solutions to close gaps, solve problems, and improve processes while watching for trends in determining root cause.

Pinnacle Group – Dallas, Texas

IT Senior Program/Project Manager at American Airlines April 2017 – March 2020

oIT Senior Project Manager for a large scale, complex portfolio of projects to Extract, Transform and Load (ETL) data from several systems and applications, including SAP Finance, to a single system. The ETL implementations and data migration to a single system resulted in substantial annual cost reductions (~$1m) of maintaining several systems, increased accuracy, reliability, and faster response time. Managed the successful migration of data for Phase 1 of the program on schedule and within budget.

oUsed the Program/Project Agile methodology and collaboration to incorporate cross-functional teamwork with assigned Project Managers that resulted in clear accountability, cost reduction, improved global efficiency, greater visibility, and reduced technical debt. (Program/Project manager for ~10 teams with 2 -5 FTE per team). Worked with third party development teams for external production systems.

oCoordinated the business requirements, development, and the deployment of innovative Business Intelligence (BI) solutions for dashboards and reports.

Sabre - Southlake, Texas

IT Principal Program Manager - Architecture & Shared Technology January 2015 – March 2017

oIT Principal Program Manager to Extract, Transform and Load (ETL) airline data to Sabre platforms and applications (~138K hours/$10.5m) which included managing the development team (4 FTE) that integrated Cloud technology and managing the Software Development teams (12 teams with ~ 6 FTE per team). The successful completion of this program resulted in a substantial increase to the company’s Earnings Before Interest, Taxes and Amortization (EBITDA).

oManaged a portfolio of multiple software development projects, using the Agile methodology, to define and organize the program, outline tenets, analyze and quantify data, drive performance improvements, and influence resource allocation for all stages of execution (from ideation to delivery)

oUsed Agile program management practices during customer engagement and supported the sponsor VP and other leadership while adhering to contractual obligations which resulted in improved communications, efficiencies, and productivity.

Sabre - Southlake, Texas

IT Principal Program Manager - Shared Systems Development September 2013 – January 2015

oIT Principal Program Manager for a large scale, complex project which involved the development of new functionality and the migration of data to a new platform (~90K+ hours/$6.5m) that increased Sabre market share in Europe, the Middle East and Africa with the alignment of fare logic across all domains.

oTransitioned the Sabre mainframe, open systems, and Java development teams to the Program/Project Agile methodologies which resulted in the teams viewing opportunities and challenges differently and led to greater efficiencies in the product design and development with reduced technical debt and reduced the number of project resources required which decreased redundancy and provided cost savings.

oReceived a bonus for the program management of Sabre’s Silver Challenge projects.

Sabre - Southlake, Texas

IT Principal Program Manager - Customer Sales and Service January 2013 – September 2013

oIT Principal Program Manager - used Agile methodologies for the Software Development of technical enhancements and new Sabre systems/ applications for a large Airline with over 200,000 development and delivery man hours. This program resulted in substantial annual cost savings and increased revenue for the Sabre and the Airline.

Sabre - Southlake, Texas

IT Principal Program Manager - Inventory Software Development January 2010 – January 2013

oIT Principal Program Manager for the inventory portion of two large data migrations to Sabre platforms and applications (each migration was ~50k+ hours/$3.6m each) which substantially increased Sabre’s EBITDA.

oReceived separate bonuses for program management of the two successful airline inventory migrations.

oReceived a bonus for the introducing and training of the Agile Project Management methodologies that led to greater project efficiencies.

Sabre - Southlake, Texas

IT Principal Program Manager - Pricing Software Development January 2007 – January 2010

oIT Principal Program Manager for a large data migration from a Host (Mainframe) system platform to an Open System platform; managing the Software Development team (5 FTE), Java team (2 FTE), SQL team (2 FTE), and Oracle development team (3 FTE).

oThe successful implementation of this program resulted in a cost savings of over $3 million per year.

oCompleted the Legacy Sunset program on time and within budget.

Sabre - Southlake, Texas

IT Project Manager - Shopping Software Development September 2005 – January 2007

oIT Project Manager for several technical development projects that increased Sabre’s overall market share and profits.

oReceived annual review rating of “Exceptional” which is reserved for the top 5% of personnel.

Technical Resource Group - Southlake, Texas

IT Project Manager at Sabre Project Management Office November 2004 – September 2005

oIT Project Manager working with a Sabre development team and the customer’s revenue management team to implement new logic which resulted in increased revenue.

EDUCATION & PROFESSIONAL DEVELOPMENT

oBA, Business Administration, Amberton University

oProject Manager Professional (PMP) Certification 328549 (2005 – 2021)

oCertified SCRUM Master (SCRUM Alliance) (2015)

oSCRUM Master Accredited Certification 280*********** (2015)

oAzure Cloud Fundamentals Microsoft Certification ID: 990186295 (2020)

oData Analytics – Introduction to Machine Learning Certification (2020)

oScrum Fundamentals Certified (SFC) ID: 800380 (2020)

oSalesforce and Salesforce CPQ (2021)

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