NIBA. P. NAZAR

Contact: +91-949*******

Email: adlqwd@r.postjobfree.com

adlqwd@r.postjobfree.com

Objective

Currently improving and ensuring customer relationship, customer retention and for acquisition. Was responsible for maintaining and installing computer networks based around Windows and Linux servers. Working as a part of a team and operating in a fast paced, changing and challenging 24x7 environment. Career Summary

• 1 year 10 months of experience in Windows and Linux servers, server monitoring, cPanel, plesk etc.

• Knowledge & understanding of backup technologies & disaster recovery methods.

• Knowledge of Nagios interfaces, IPmonitor, Fortinet firewall and Verisign DNS.

• Server, domain transfer and migrations process.

• Domain registrations and management.

• Knowledge of various control panels (cPanel, plesk)

• Prioritizing within agreed time limits to call-outs

• Communicating technical information to non-technical personnel’s

• A positive attitude towards customer service and good communication skills

• Ability to be clear & concise when explaining technical procedures to customers.

• Proficient in managing the documents

• Expert in prioritizing the work.

• Excellent in providing comprehensive secretarial and administrative support to colleagues.

• Proficient in executing the programs using limited resources. Technical Skills:

• Operating systems Knowledge: Windows Flavours, Linux Flavours, Ubuntu.

• 1st level troubleshooting of webhosting issues

• Database management (restoring and backing up process from SQL servers and also using Ahsay backup).

• Knowledge about Mail servers like mail enable, Icewrap -merak mail and Hosted exchange.

• Knowledge about Backup and Restoring containers (Ahsay and R1soft)

• Raid monitoring tools (for adaptec,3ware, megaraid controllers)

• Resolving mail issues mainly on plesk based webmails and outlook email clients

• Configuring Firewall settings.

• Third party software support (Apachea, php, WordPress)

• Knowledge in developing

Education & Certifications:

Bachelor of Technology – Computer Science Engineering 2008-12 (Cusat University, India)

PHP Programming Langauge.

EXPERIENCE (4 YEARS & 3 MONTHS)

Worked as Software Engineer (webhosting support) at Poornam Info Vision (1 Year & 3 months):

• Maintaining maximum availability of supported services for users.

• Troubleshooting the web-hosting related issues, like website not loading, database errors, domain related issues, server downs.

• Maintaining Managed Servers through Java based IP KVM Consoles.

• Troubleshooting and Configuration of SSH, TELNET, FTP

• Troubleshooting the issues with control panels like Plesk, cPanel etc.

• Firewall administration.

• Network connectivity troubleshoot, ping, traceout, telnet etc.

• Maintaining a log of all problems detected and system backups.

• Responsible for maintaining backups and management of the daily data backup and retrieval schemed.

• Responsible for supporting: Windows XP/Vista/Windows 7/Office 2003 and 2007, Windows server, small business server 2003/2008, DNS and firewall configuration and Linux servers

(CentOS, Ubuntu)

• Supporting users and network administrators over the chat and by email

• Troubleshooting technical problems and implementing solutions

• Training new employees

• Assistance with training of staff and compiling procedural documentation

• Producing reports for senior managers

• Updating and monitoring IT user accounts

Worked at DBFS (7 months):

• Monitoring server performance.

• Interpreting financial reports

• Investigation to confirm that the alerts generated are accurate and that action is required.

• Create incident within the firms Service Management Systems.

• Identification of false alerts that require reconfiguration to ensure only valid alerts are sent to console.

• Administering and evaluating client's investment holdings Worked at UAE Exchange - Event Monitoring (1 Year & 5 months):

• Performance monitoring of 5 zones through CATER using appropriate tools and grading the regions on customer centric matrices based on branch performance.

• Maintaining Managed Servers through Java based IP KVM Consoles.

• Coordinating and Monitoring of GHQ referred activities CLM, CSW, CSAT across branches.

• Maintaining customer data, analyses the data and providing report to management on customer trends, customer addition and conversion

• Monitoring and analysing changing trends of customer connect activities conducting by staffs in branch level.

• Also providing Branch support by providing timely support to branches via teamviewer, phone etc.

• Responsible for supporting: Windows XP/Vista/Windows 7/Office 2003 and 2007, Windows server.

• Guiding the staff on the procedures over phones and email.

• Cross-verification of documents

• Timely response to alerts that appear in the event management consoles. Personal Profile

Date of Birth : 31- July - 1990

Marital Status : Married

Nationality : Indian

Languages Known: English, Hindi & Malayalam

Passport Number: Z3532883

References will be provided on request.

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