Data Analyst Customer Service

JESSICA HARSONO

+1-269-***-**** *******.***********@*****.***

OBJECTIVE

Enthusiastic, self-driven, and dedicated woman seeking a full-time job as a business analyst or data analyst. With a strong education and organization background, I am eager to leverage analytical, data collection, programming language, problem-solving, and communication skills.

EDUCATION

Bachelor of Business Administration Graduation Date: December 2020

Western Michigan University Kalamazoo, MI

Major: Business Analytics GPA: 4.00

WORK EXPERIENCE

Tutoring 2020

Help students with any questions about Microsoft Excel and Access as well as data mining

Schneider Café 2019 – 2020

Handle sales transactions, control inventory, and provide excellent customer service

SKILLS & ABILITIES

Languages Software

Fluent in Indonesian Excelled in Microsoft Office and Tableau

Fluent in English Good in Python, Java, SQL, and NoSQL

Beginner in Mandarin Good in Rapid Miner

Novice in R, AWS, Big Data, HTML, and Visual Basic

AWARDS

Presidential Scholar Award in Business Information Systems 2021

Recognized as WMU Presidential Scholar for being the most outstanding senior in general academic excellence, academic and artistic excellence relative to the major, and intellectual and artistic promise

Second Place 2020 Project Management Competition hosted by PMI 2020

Created a project plan to select the program’s (Project Management) curriculum, hire academic faculty & administrative staff as well as addressed any other activities required to launch the new program

Dr. Bernadine P. Branchaw Scholarship 2020

Diether H. Haenicke Scholarship for Undergraduate International Students 2019 – 2020

The Dean’s List Award 2018 – 2020

Awarded the Dean's List Award for achieving GPA above 3.5

Second Place Business Plan Competition at Singapore Institute of Management Global Education 2017

Created a real-life business plan that helped solving current problems

COMMUNITY ACTIVITIES

Indonesian Students Association 2019 – 2020

Represent and socialize Indonesian culture and tradition

Planned and coordinated Indonesian Cultural Night

International Festival 2019

Led and organized fashion show and dance performance

Successful Bethany Families Church 2018 – 2019

Led a hundred people in youth community church

Created and arranged charity, Valentine’s Day, Passover, and Christmas events

IPH High School Leadership Program 2017 – 2018

Volunteered as a student body to assist 200 new students’ orientation

Trained and equipped new student body leaders

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