Security Support
Resume:
Brandon White
832-***-**** *******.***.*****@*****.*** Linkedin: https://bit.ly/2XQgP3U
San Antonio, Texas 78253
Professional Summary
An inspiring IT Professional looking to kickstart a career in the IT security industry with proven leadership and organizational skills. Seeking to apply the skills acquired while studying in a #1 ranked Cyber Security educational program along with continuing to expand my knowledge and skills through peers, self-educating, and experience. Technical Experience
● Operating Systems: Windows OS, Mac OS, And Linux (including mobile devices)
● Networking Analysis: TCP/IP, Routers, LANs, Configuration (including platforms like Wireshark)
● Hardware: Troubleshooting hardware and software platforms. Hands-on knowledge with PCs, communication and support with unusual behaviors within a system.
● Developing in coding Languages: JavaScript, C++, with base knowledge of HTML, RSS, and API 3.0, Phython, and CSS.
Education
University of Texas at San Antonio May 2021
● BS in Cyber Security
● 3.0 GPA within the College of Business program
Employment Experience:
TaskUs May 2019 - Present
San Antonio, TX
Technical Support Agent
● Assist 3-4 users at a time in chat/email-based tickets.
● Advised actions or workarounds that could be made to achieve desired outcomes described by the user.
● Identify the source of the irregular/unwanted behavior by walking through steps taken to reach the point of the issue.
● Report potential bugs and irregularities that can not be corrected through local troubleshooting.
● Provide workarounds to potential outages or features that are not offered based on person knowledge of the platform and understanding of the system.
● Troubleshoot behaviors described by the user by testing actions within the account, researching available company documentation and open source forms available online, and using non-user facing software provided internally.
● Troubleshooting included; API integration, Email Delivery, RSS emails, and HTML.
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