NAVEEN GUPTA

Email : adlqm3@r.postjobfree.com Phone : 770-***-****

Nationality : CANADIAN

Goal oriented professional having 20 years of total IT experience:

A professional with 20 years of experience in SDLC of the software designing process including requirements gathering, prototyping, proof of concept, design & delivery.

Demonstrated expertise in all phases of SDLC well versed in the Agile & Waterfall methodology.

Excellent communication and liaison skills enhance the ability to secure deeper levels of stakeholder engagement and drive global, cross- functional teams.

Extensive experience in Telecom Billing domain (OSS/BSS, Billing, Charging, Rating, AR & Collection, Customer Management & Ordering).

Effective communicator & negotiator with strong analytical, problem solving and organizational abilities. Excellent team player, strong interpersonal and communication skills combined with self-motivation, initiative and the ability to think outside the box.

Extensive experience of working with North American companies T-Mobile, Dish Network, Ericsson & Rogers.

SKILLS SUMMARY

Strong Verbal & Written Communication

Strong Client Interfacing and Engagement

Innovation and Incubation

Requirements Gathering

Strong Analytical & Problem Solving

System Design

Training, Mentoring & Leadership

Team Leading

Agile methodology

TECHNICAL SKILLS

Business Modeling : Microsoft Visio, UML

Defect Tracking : Mercury Quality Center

Languages : C, COBOL, PL / SQL, HTML, SQL

Databases : Oracle, Teradata

Operating Systems : Windows, LINUX

Product Expertise : Amdocs CES, Ericsson BSCS, Promotion Engine

Misc. : Rally (CA Agile)/DevOps, JIRA

PROFESSIONAL EXPERIENCE

Solution Owner/Analyst @T-Mobile (For CloudQ) 04’2020 – Till Date

Working as a Solution Owner/Analyst for Capability Uplift Programs for T-Mobile for Business (TfB) billing team handling B2B customers, bridging the gap between business & dev team.

Engaging TfB stack holders mainly marketing, care, accounting, legal, taxation to understand their pain point and finalize capabilities.

Owning the product vision and utilizing it to create a dynamic product feature roadmap

Communicating customer context and acting as the user proxy for the products

Handling day to day activities for analyzing, interpreting and translating business needs into business requirements (Mainly front-end experiences).

Finalizing the scope of the project, Creation of capabilities & features in JIRA, process flows, presentment of the solution to business along with the use cases from production.

Creation of features, acceptance criteria, user stories & intake in JIRA. Engaging Delivery Team to complete assessment and LOE.

Assessing the technical solution to ensure its alignment with the requirements/capabilities.

Participation in architectural design sessions and approving of the design.

Review and approve of the Test plans and test cases.

Monitoring and managing production issues prioritizing them a per criticality & resource availability.

Sr. Business System Analyst @Wipro Tech, Denver 12’2018 –04’2020

Worked as a Lead Consultant at DISH Network (Client of Wipro).

Leading the end-to-end delivery of Accounting & Commercial reports from DWH (Teradata).

Designing & coordinating the development of ETL/Data Mart/Tableau dashboard.

Day to day activities includes engaging Accounting & Commercial team’s Director/Sr. Managers to collect requirements.

Providing the cost estimation and delivery schedule for the reports.

Translating the business requirements into technical requirements. Creation of HLSD/FSD.

Managing and coordinating the Design (JAD sessions), Development and Presentment of the reports on Tableau.

Preparing the flow charts & high-level Test plans and reviewing the test plan prepared by TQA.

Publishing weekly status report to Dish & Wipro management.

Engaging onshore & offshore resources for the delivery of the reports.

Business System Analyst @T-Mobile, Atlanta (NTT/Infotech) 06’2017– 12’2018

Worked as a BSA in the Promo Team executing the Monthly Bill Credit & Rebate related promos.

Worked closely with T-Mobile Marketing/Financing/Legal teams to gather business & system requirements and prepare PRD/FSD.

Prioritization of business, systems requirements and understanding of pain points from internal and external stakeholders (Promotion Engine/Billing System/EIP System/MW).

Collaborating with cross-functional teams (including 3rd party vendors like YA & Citi) of engineers, leads, architects and designers to deliver the Rebate related promos.

Contribute to technical conversations around deadlines, engineering solutions and guide and help dev team to understand the requirements and deliver the quality product

Creation of User Stories, Use Cases & Acceptance criteria in Rally (CA Agile).

Notable Achievements

oLaunching of Fidelis project (Promotions for Retired/Active Military)

Sr. Billing Solution Analyst @Ericsson, Atlanta 11’2015 –05’2017

Worked as Billing Solution Analyst for Ericsson Prepaid Billing solution implementation at T-Mobile.

Worked closely with TMO marketing and operations team to gather, discuss and document business & operational requirements.

Introduction and designing of automation method to reduce manual processing like execution of daily billing processes, payment processing, processing of billing and payment fallouts.

Designed operational processes to streamline the billing operations.

Prepared high-level solution and requirement documents like HLSD/FSD.

Conducted and leading JAD sessions with Developments (Front End, Back End, Middleware), and QA teams.

Participated in User Acceptance Testing and Quality Assurance Testing by designing test plans and test scenarios; monitoring and prioritizing of defects.

Finding operational and functional gaps and scope of improvements in the solution.

Generation of reconciliation reports for both processing and financials purpose.

Billing System Analyst @ Allocent (Contract) 04’2015 –10’2015

Worked as a BSA on a Postpaid Billing project for North American client.

Prepared Functional Requirements documents.

Worked closely with Development teams at every phase of development cycle to ensure alignment of solutions with requirements.

Billing System Analyst @ T-Mobile, Seattle (Contract) 08’2014 –03’2015

Developed, analyzed and documented business requirements, system requirements, and testing requirements related to enhancement in TMO’s Pre-Paid and Post-Paid billing systems.

Participated in requirements analysis, architectural analysis, process engineering, design, and test plan.

Conducted JAD sessions for solution architects, developments and business teams located globally.

Prepared high level solution and proto type solution to business and project owners for T-Mobile Score! Project.

Developed User Stories, Use Cases, and Test Scenarios. Produced Functional and Technical specification documents (FSD & DTD).

Participated in User Acceptance Testing and Quality Assurance Testing by designing test plans and test scenarios.

Sr. Consultant @ Ericsson, Atlanta (Contract) 04’2014 –07’2014

Designed and lead Bill Verification effort i.e. verifying the bills generated out of Ericsson system against the bills generated out of legacy system (Amdocs system).

Project Manager @ Agilis International, Gurgaon 07’2013 – 08’2013

Manage and Plan deliveries with the delivery team in both Agile and Waterfall Models in Telecom Fraud Management product.

Collaborated with users, developers, management, and project support staff to ensure smooth delivery.

Drive business requirements and mapped to solution specifications.

System Integrator @T-Mobile, Seattle (Contract) 09’2012 – 05’2013

Managed integration between Amdocs Revenue Management and Ericsson charging system.

Reverse engineered T-Mobile Billing System (Amdocs ensemble), including investigation, analyzes and documentation of legacy processes such as rating & invoicing.

Communicating with T-Mobile IT directors to provide project status.

Leading assessment of Ericsson and Amdocs CES solution. Performed gap analysis and providing inputs to build high level solution.

Application Delivery Lead @ Rogers Comm. Toronto 05’2007 – 07’2012

Planned & coordinated all activities related to the design, development, and implementation of organizational telecom billing systems (Amdocs system) and software applications.

Defined and initiated projects and managed cost and schedule of the projects, while working to ensure the ultimate success and acceptance of the program.

Responsible for planning, researching, advising and coordinating applications to achieve company’s objectives and requirements.

Communicating with stakeholders to provide accurate reporting and information regarding the ongoing projects, risks and initiatives.

Designed high and low-level design for Integration of Legacy billing system with Amdocs CES, Family Sharing & 1st Bill Estimator projects.

Worked as part of Solution Acceptance team to analyze Amdocs CES solution, Gap & Fit analysis.

Group Lead @ Amdocs India 08’2006 – 04’2007

Managed and supervised a team of programming SMEs, responsible for the development of modules related to Recurring Charges, Usage Charges and One Time Charges and Discounts and Credits Creation.

Interacted with internal (other applications) and external customers related to understand requirements and development.

Production Support Lead @ Amdocs, Switzerland 04’2005 – 07’2006

Lead and prioritized day to day activities for a small team, proactively addressing transactional issues within the production environment across all platforms and 24*7 production support.

Sr. SME @ Amdocs Cyprus 01’2001 – 03’2005

Prepared LLE’s, HLEs, IA’s & DDs technical documents, designed and developed in the Local Extension Layer, performed Unit and Sub System Testing.

Telecom Engineer @ Instrumentation Ltd, Kota 07’1997 – 09’2000

Worked as a telecom engineer in telecom switch integration unit.

EDUCATION

B. E. – Computer Science and Engineering (1997)

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