Manager Customer Service
Resume:
E** Hatta Oman Road, Al Awir, Dubai, UAE
********@*****.***
REGINALD BAUTISTA PARFAN
An energetic, attentive, and reliable professional offering more than 17 years of experience fulfilling various Project Management, Customer Service, IT and Administrative functions. Practices exemplary planning and organizational skills, incorporating a high degree of detail while maintaining a consistent positive attitude. Embodies a proactive work ethic along with a meticulous attention to detail when processing paperwork, handling client inquiry concerns, and executing detailed internal/external reports. Reputation as a loyal, self-directed professional with excellent interpersonal and highly commendable communication skills, which translate into positive and cohesive working relationships with all colleagues and clients.
Career Highlights
Accounts Payable /
Receivable
Weekly / Monthly
Payroll
Credit and
Collections
Statement Billings
Expense Control
Account
Management
Account
Reconciliation
Month-end Closings
Human Resources
Management
Staff Training and
Supervision
Customer Service /
Client Relations
Computerized
Processes
Microsoft Office
IBM Maximus
Oracle
Computer
Networking
Computer Software
and Hardware
Troubleshooting
Computer
Programming in
Visual Basic
Professional History
Diwan Dubai SHD, Office of Purchase and Supplies.
Government of Dubai U.A.E.
September 2017 – February 2021
I.T. Executive
Municipality of Baliwag Baliwag, Bulacan November 2015 – September 2017
I.T. Support
Surrogate Technologies, Inc Baliuag, Bulacan March 2015 – August 2015
I.T. Operations Manager
Feather Management Consultancy Abu Dhabi, UAE June 2014 – October 2014
Network Administrator
Hobby Centre Dubai, UAE October 2013 – June 2014
Research and Development Officer
Conching Marketing Bulacan, Philippines June 2013 – September 2013
I.T. Administrator
VGP Waste Management Inc. Bulacan, Philippines September 2010 – June 2013
Assistant Operations Manager
TeleTech San Fernando, Pampanga December 2009 – August 2010
Customer Service Associate
E44 Hatta Oman Road, Al Awir, Dubai, UAE
********@*****.***
REGINALD BAUTISTA PARFAN
FilWeb Asia, Incorporated San Pedro, Laguna August 2007 – October 2008
Operations Manager
IBM DAKSH Philippines Edsa Central, Mandaluyong City April 2007 – August 2007
Technical Service Provider
CitiCap Finance Group Cerritos, California USA August 2005 – October 2005
Network Administrator
Citinet Mortgage La Palma, California USA May 2005 – August 2005
IT Manager
Morex Enterprises Los Angeles, California USA January 2004 – April 2004
Network Administrator
Education
Bachelor of Science in Computer Science
AMA Computer University Proj 8, Quezon City Jan 1998 - Mar 2001 Bachelor of Science in Computer Science
Centro Escolar University Mendiola, Manila Jun 1995 – Oct 1996 High School St. Paul School San Rafael,
Bulacan
Jun 1991 - Mar 1995
Elementary St. Paul School San Rafael,
Bulacan
Jun 1985 - Mar 1991
Other Personal Information
Date of Birth: 30 April 1978
With valid Dubai Driver’s License
Birth Place: Philippines
Knowledgeable in conversational Arabic language
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