Financial Analyst Customer Service

KYLE RUMNEY

FINANCIAL ANALYST

*********@*****.*** • 770-***-****

linkedin.com/in/kyle-rumney-2199b0bb/ • Buford, GA 30519

PROFILE

Well-versed university graduate with aptitude for financial industry. Skilled at conducting in-depth research to identify pioneering industry trends. Demonstrated proficiency at conducting financial analysis and formulating conclusive reports of findings. Compelling communicator, liaising with customers to obtain understanding of all requirements and offering solutions to ensure optimal satisfaction.

AREAS OF EXPERTISE

Accounting Principles

Regulatory Compliance

Financial Analysis

Financial Forecasting

Business Administration

Financial Reporting

Financial Statements

Budget Management

Customer Satisfaction

Customer Service

EDUCATION

B.B.A, Finance, December 2019

University of North Georgia

Dahlonega, GA

CERTIFICATIONS

AWS Cloud Practitioner, March 2021

AWARDS

Eagle Scout, Boy Scouts of America

PROFESSIONAL EXPERIENCE

Analyst Intern, 2020

Deposit Choice, Peoria Heights, IL

Assisted finance department by collecting data and researching financial industry trends. Conducted customer performance evaluations, formulating reports, and presenting findings to senior executive team members. Designed and executed email marketing campaigns through utilization of CRM platform. Aided customer service department by liaising with customers through telephone calls and email communication.

Improved weekly prospect meetings by 25% through effective implementation of target email marketing campaigns.

Successfully supported account management professionals with identification of low-performance customers to enhance program adoption by 10%.

Cashier, 2018 to 2019

Home Depot, Buford, GA

Oversaw in-store check-out procedures while assisting customers with product inquiries. Administered payments, bagged items, and processed coupons provided by customers. Evaluated product prices to ensure cost accuracy. Managed daily cash-up procedures before store closure.

Showcased exceptional customer service proficiency by assisting customers during hardware procurement.

Sales Associate, 2017

Bass Pro Shops, Lawrenceville, GA

Established customer’s needs and offered suitable products to meet all requirements. Managed in-store product inventory to ensure optimal stock-levels and variety of offerings. Maintained in-store sales floor appearance to guarantee positive brand appeal.

Demonstrated industry aptitude by aiding clients with buying outdoor equipment.

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