Lovina Mendes

Mobile: +1-773-***-****

Email: adlq01@r.postjobfree.com

SYNOPSIS

A seasoned professional with over 15+ years of experience in customer service and hospitality.

Presently designated as Account Associate and responsible for relationship management and achieving sales target as per plan

Proficient in relationship management with the ability to relate to people at any level of business and management across the globe.

Deftness in executing negotiation with various clients on activities pertaining to finalization of deals. A keen communicator honed with managerial, relationship management, interpersonal and communication skills.

Significant experience in customer management via phone, emails and face to face interactions FUNCTIONAL EXPERIENCE

EFFY Jewellers, Skagway, Alaska, USA (2019) - Account Associate SAM’s Jewellers Ketchikan, Alaska, USA (2017-2018) - Account Associate MINERS JEM, Skagway, Alaska, USA (2015-2017) - Account Associate EFFY Jewellers, Skagway, Alaska, USA (2013-2015) - Account Associate OMNI Jewellers, Alaska, USA (2012-2013) - Account Associate Gaia ITES, Pune, India (2010-2011) - Senior Customer Care Executive Jet Airways, Bangalore, India (2007-2010) - Flight Stewardess Ventura, Pune, India- (2005- 2007) - Senior Customer Care Executive Oceans Connect, Pune India-(2003-2005) - Customer Care Executive Core Competencies

Customer Management Skill

Customer Service orientation.

Good Communication skills

Time Management Skills

Problem Solving

Information Management

Organization and Planning Skills

Persuasive Ability

Stress Tolerance

Patience

Closing Ability

Professional Experience/Key Responsibilities

Coordinated with clients regarding business development.

First Level trouble shooting and customer service for customers in UK.

Provide personal services to ensure the safety and comfort of airline passengers during flights.

Announce and demonstrate safety and emergency procedures to customers during flights.

Taking care of passenger’s query about flights, aircraft weather, travel routes and schedules.

Assist passengers in placing carryon luggage in overhead cabin or underseat storage.

Guide passengers while boarding or disembarking the aircraft.

Attend pre-flight briefings concerning weather, altitudes, routes, emergency procedures, crew coordination, lengths of flights, food and beverages services offered and number of passengers.

Check to ensure that food, beverages, blankets, reading material, emergency equipment and other supplies are on board and are in adequate supply.

Conduct Periodic trips through the cabin to ensure passenger comfort and distribute reading material, headphones, pillows etc.

Walk through aisles to verify that passengers are in compliance with federal regulations prior to take off and landings.

Processing orders, prepare correspondence, fulfil customer needs to ensure customer satisfaction.

Handling of reservations and travel agent bookings for British Midlands.

Interaction with customers via phone and email regarding any concern or query.

Responsible for sales of movies and books to customer in UK

Selling phone plans to customers which include setting them up with the best phone plans and rates in competition.

Responsible for setting up appointments for customers in Canada to attend presentations that would win them lucky draws.

Marketing campaign for coca cola, 21st century fox owned star plus and student banking for ICICI Bank Ltd

Event management in Pune for customers that included casinos, corporates and private New Year events.

ACADEMICS

Bachelor of commerce

Microsoft Office training- Word, Excel, PowerPoint. Training in Tally.

Personal Details

Sex - Female

Present Address - 3168 North Hudson Avenue

Chicago, Illinois-60657

Languages known - English, Hindi and Marathi.

I hereby declare that all the details furnished above are true to the best of my knowledge. Lovina Mendes Date- Jan, 2020

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