Executive housekeeper
Resume:
Patricia L Castillo
******@*****.***
Housekeeping Manager offering 13 years of experience in the hospitality industry as well as dedicated to complete task on time and surpassing expectations.
Highlights
●Staff motivation and training
●Organized
●Self-directed
●Exceptional time management
●Payroll
●Scheduling
●Works well under pressure
●Self-starter
Accomplishment
●Manage a hotel of 222 rooms
●Won the employee of the year in 2010
●Won employee of the month two times
●As a Supervisor passed the QA with outstanding scores with no housekeeping manager
●Successfully got the housekeeping award as a manager on the QA
●Certified in sanitation
Experience
Housekeeping Manager
Residence Inn By Marriott August 2019- Present
Oakbrook, IL
●Scheduling
●Ordering supplies
●Inventory for supplies and terry
●Inspect rooms to meet hotel standar and public area to be sanitized as need it
Executive housekeeper
Best Western River North Hotel Chicago, IL
Scheduling for two staffing agencies and the hotel supervisor
Interview staff
Payroll for two staffing agencies and hotel payroll
Order supplies and terry
Communicate any concerns, issues, or complains to staffing agencies
Inspect rooms, lobby, public areas
Supervise staff
Conduct housekeeping meetings
Inspect renovated room when complete
S.B. Yen Management
Housekeeping Manager April 2012-August 2013
Best western Grant Park Hotel Chicago, IL
Inspect rooms at standard level
Payroll
Open and close house
Work with front desk in any discrepancy or issues
Inventory linen and supplies
Make work orders for maintenance
Attend every day to stand up meetings
Discipline staff
Hire new staff
New hire paper work
Make purchase orders, and turn in with invoices
Prepare for QA
Schedule deep cleaning
Conduct daily meetings in the mornings
Do incident reports
White Hall Hotel May 2011-April 2012
Housekeeping Supervisor Chicago, IL
Inspect rooms at standard level, lobby, public areas
Report broken items, lights, etc. to maintenance
Help in laundry when needed
Do supplies inventory for executive housekeeper
Inform executive housekeeper of any issues, executive housekeeper was only 3 times a week in property
Go to stand up meetings when executive housekeeper was not on property or off
Open and close house
Supervise staff
First Hospitality
Housekeeping Supervisor /breakfast host/ housekeeper April 2008-May 2011
Hampton Inn Majestic Chicago, IL
Housekeeping supervisor
Supervise staff
Inspect rooms, and public areas
Help executive housekeeper in anything she ask
Report any damage or anything wrong to maintenance
Prepare for QA
Breakfast host
Set up breakfast station for guest
Greet the guest
Prepare food, and stay on track if something was running low replace it
Clean tables
Clean after breakfast was close, kitchen and breakfast area
Prepare for next day
Do food inventory
Place order for food
Housekeeper
Clean rooms at a standard level
Clean bathrooms and rooms
Housekeeper March 2008 –April 2008
Hilton Hotel Chicago, IL
Clean 15 rooms a day
Vacuum
Dust furniture
Stock cars
Clean bathrooms
Education
Morton East High School Cicero, IL
High School diploma 2002-2006
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