Customer Service Sales
Resume:
Abigail Boakye
Customer Service Professional
Contact
McKinney, TX
****************@*****.***
Objective
Motivated and goal-oriented customer service professional with over 4 years of work history in the financial services industry. Proven skill and expertise in providing exceptional customer service while helping to find the most effective solutions to address customer inquiries. Adept in managing workflows in a fast- paced environment and ensuring quality service. Presently seeking a Customer Service position where I may implement my customer service skills to improve customer retention while continuing my education goals in the nursing field. Professional Skills
Customer Service
Call Center Skills
Sales Strategy
Challenger Sales Certification
Data Entry
Product/Service Marketing
Problem Solving
Financial Transactions
Client Interviews
Fast-Paced Environment
Dedicated Work Ethic
Effective Listening
Goal-Oriented
Time Management
Analytical
Attention to Detail
Microsoft Office & Excel
Troubleshooting
Team Leadership
Adaptable and Reliable
Communication
Collaboration
Education
Associate Degree
Nursing (AND)
2018 - Present
Collin Community College
High School Diploma
Vocational High School Jacques
Prevert, Versailles, France
Languages
English
French
Italian
Experience
08/2018 – 04/2020
Customer Service Representative • Fast Tax, Antioch, TN
• Answered incoming client phone calls to schedule appointments and answer their inquiries.
• Greeted arriving clients with a warm welcome and promptly assessed their needs.
• Conducted client interviews to provide information about services and the associated processes.
• Assembled client packets with complete and accurate information to support high-quality tax return preparations.
• Increased client retention and generated business growth through the use of exceptional customer service skills.
06/2016 – 07/2018
Customer Service Representative • Ace Cash Express, Dallas, TX
• Assisted customers with product questions and implemented sales strategies to meet and/or exceed daily sales goals.
• Completed various financial transactions daily including lending contracts, check cashing and prepaid card services.
• Provided client education regarding the available products and assisted them in determining which option best fit their needs.
• Collected and reviewed appropriate documentation to complete customer transactions.
• Responsible for additional duties including record keeping, cash handling and general store security.
• Provided high levels of customer service over the phone and in person to increase client retention and generate business growth. 2014 - 2016
Customer Service • Saipem SA, Montigny-le-Bretonneux, France
• Provided exceptional customer service to clients of an oil field equipment supplier.
• Effectively responded to equipment inquiries from customers to contribute towards sales goals.
• Assisted in data entry of transactions and equipment information to ensure clients’ needs could be quickly addressed.
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