Operations Manager

ALYSSE ALEJANDRA MADRID

**** ***** ***. *** ** • Dallas, TX 75243 • *********@*****.*** • 505-***-****

SUMMARY

Management Professional experienced in coordinating staff activities and coaching teams toward realization of the company vision. Enthusiastic leader with over 5 years of sales and management experience in the physical health and hospitality sectors. Extremely strong communication, organizational and interpersonal skills with the ability to capitalize on unique background to bring value to any institution with strong analytic and data visualization skills. Seeking a fulfilling position within the financial industry with potential for growth.

CORE COMPETENCIES

• Project Management

• Strong Communication

• Expert Leadership/ Team Building

• Client Relations/Sales

WORK EXPERIENCE

Operations Manager

5/2019 – Present

LA Fitness

Dallas, TX

• Manage overall operations and responsible for the effective and successful management of the club.

• Improve staff competence by authoring and discussing with employee’s performance appraisals; addressing employee performance and corrective action plans.

• Responsible for interviewing, selection and hiring; training new and existing employees; planning, assigning and directing work.

• Organize budget of the company in collaboration with the director.

• Track vendor pricing; review and approve all operational invoices and ensure they are submitted for payment.

Assistant Manager

8/2017 – 5/2019

The Historic El Fidel Hotel

Las Vegas, NM

• Responsible for training, coaching and scheduling for the front office staff.

• Ensure all guests are served promptly and courteously during all shifts.

• Coordinate between departments to ensure proper fulfillment of guest requests.

• Manage cash handling procedures including posting reconcile charges applied to guest receipts

• Support company values through encouraging teamwork, team building and collaboration

Relationship Coordinator/Artist

6/2014 – 7/2017

Sephora

6/2014 – 7/2017

Tucson, AZ

• Managed sales floor activities and ensured execution of company sales goals.

• Maintained and grew professional relationships with brand partners, key stakeholders, peers, and supervisors.

• Arranged merchandise presentations/animations that adhere to and enhance the SEPHORA concept.

• Advised on vast scope of beauty products, including skin care, makeup, fragrance and hair.

• Responsible for point of sale and cash register operation.

• Led instruction for new team members as part of Sephora University.

Lead Physical Therapy Technician

2/2016 – 8/2017

Proactive Physical Therapy

Tucson, AZ

• Forecasted and prepared for upcoming sessions and evaluations.

• Responsible for office management and administration duties.

• Monitored and reported on patient progress.

• Coached and trained patients throughout development and treatment.

• Maintained therapy area and set up new equipment according to patient treatment requirements.

Wellness Coordinator

11/2014 – 2/2016

Encore Wellness

Tucson, AZ

• Responsible for filing of management and facility maintenance records, including member, equipment, and program data.

• Developed outreach and marketing materials to promote a healthy life style and increase client engagement.

• Coordinated new member orientations and pre/post assessments.

• Performed three to six month member consultations to inform on progress, services and events.

• Created and updated customer specific exercise programs and conducted group classes.

Seasonal Admin, Recruitment/Human Resources

4/2014 - 10/2014

Convergys Call Center

Tucson, AZ

• Responsible for new hire orientations, including workshop planning, scheduling and instruction.

• Maintained recruitment files and analyzed recruitment advertising data.

• Provided general support for the HR department including copying, faxing, typing and supply oversight.

• Administered typing and math tests to all applicants.

• Performed standard reference checks, drug tests, and background checks for non-exempt positions.

• Revised and sorted incoming resumes, and forwarded to appropriate recruitment specialists for review.

EDUCATION

Colaberry INC

Certificate, Data Analytics

Dallas, TX

2020

New Mexico Highlands University

Las Vegas, NM

Masters of Business, Finance and Marketing

2019

New Mexico Highlands University

Las Vegas, NM

Bachelor of Arts, Health Promotion and Wellness

2013

PROFESSIONAL SKILLS

Applications: Microsoft Office (Word, Excel, Access, PowerPoint), Skilled with PC & Mac/Apple Computer Operation, Microsoft Project, Sales Force, Taleo, PeopleSoft

Certifications: Google Analytics for Beginners and Advanced Google Analytics

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