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Manager Support

Location:
Frederick, MD
Salary:
65,000 - 85,000
Posted:
April 15, 2021

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Resume:

Channing B. Donaldson

*** *. ****** ** *** *

Frederick, MD 21701

Phone: 704-***-**** Email: adlpwk@r.postjobfree.com

Technically oriented and business-savvy IT professional with field experience in cross-platform computer, network, audio/visual systems and computer informatics. Consistently achieve optimal results by implementing sophisticated technology and support plans to satisfy a diversity of academic and business requirements. Superior record of supporting enterprise-wide, mission-critical technology on time and within budget as well as being committed to providing quality IT training. Work style is flexible and constantly trying to provide the best communication to management, internal departments, and vendors to coordinate IT projects. In current academic studies dedicated to the goal of advancing into the area of digital humanities with focuses on data mining and computational linguistics.

IT Strategic Planning / Support Solutions / Team Leadership / Customer Service

Project Management / Vendor Relations / Training

Certifications:

CompTIA A+

Issued: 12/2018 Expires: 12/2021

Credential: youracclaim.com/users/channing-donaldson/badges

Extron AV Associate

Issued: 06/2018 No expiration

Extron Tech ID: 1065958

Extron Control Specialist No expiration

Issued: 04/2018

Extron Tech ID: 1065958

Apple Certified iOS Technician No expiration

Issued: 12/2016

Apple Tech ID: G2014A17A1

Apple Certified Mac Technician 2016 No expiration

Issued: 10/2016

Apple Tech ID: G2014A17A1

Professional Skills: Educational Skills:

Mobile Device Management

IT Training & Documentation

Security System Alarms and Cameras

Corporate IT Policy and Procedures

Audio/Visual Equipment; Extron

Bio-Metric Payroll System

Managerial Responsibilities

IT Project Management

LAN/WAN Network Services

Printer/Faxes/Postal Machines

Support Center Operations

Applications Systems

Web/Intranet Support

PBX Voice Systems

Payment Processing Equipment

Microsoft, Linux, and Apple Systems

Leadership/Supervisory Responsibilities

Controlled Access Equipment

Human Computer Interaction

Data Structures and Algorithms

Familiarity: Java, Python, JSON

HTML and CSS

Algorithm Development

Program Design

Data Preprocessing

Program Development and Design Process

Data Collection/Data Mining

Employment History:

IT ANALYST II for ACADEMIC SUPPORT October 2016 - Present

University of Montevallo, Montevallo, AL

Project Coordination – Responsible for multiple large projects that impacted the global campus including mobile device management, Apple administration, remote desktop management, computer imaging software as well as oversaw technology installations for upgraded classrooms and new facilities.

Supervisory – Managed team of Student Workers which ranged from one to five students at any given time throughout the year. Responsible for HR related task, schedule management, hiring, and training.

IT Documentation – Create and maintain internal use documentation for academic related systems, including support center operations, corporate policies and procedures.

Audio/Visual equipment maintenance, training, and recommendation.

Establishment and implementation of support center operations as pertaining to all academic hardware and software, campus wide.

Zoom Administrator, Apple School Manager Administrator, Deep Freeze Administrator, Dameware Administrator

TECHNICAL SUPPORT ANALYST I April 2016 - October 2016

University of Montevallo, Montevallo, AL

JUNIOR NETWORKING ENGINEER February 2016 - March 2016

Ellucian, Montevallo, AL

Contracted IT Support for the University of Montevallo

INFORMATION TECHNOLOGY SPECIALIST October 2013 - January 2016

Southwood Realty Corp., Gastonia, NC

Education:

UNIVERSITY OF ARIZONA; TUCSON, AR

Master of Science in Human Language Technology

Department of Linguistics

Fall 2021

UNIVERSITY OF MONTEVALLO; MONTEVALLO, AL

Bachelor of Science in Liberal Studies; Computational Linguistics

Department of Interdisciplinary Studies

2017 – Graduation set for May 2021

Course load included:

Computer Science Linguistics

English French

Communication Science Statistics and Probability

Cognitive Psychology Informatics

CENTRAL PIEDMONT COMMUNITY COLLEGE; CHARLOTTE, NC

Professional References:

Victoria Long

Assistant CIO, Director of Academic Support & Senior Project Manager

University of Montevallo

adlpwk@r.postjobfree.com

205-***-****

Josh Helms

IT Manager

Southwood Realty Co.

adlpwk@r.postjobfree.com

704-***-**** ext. 125



Contact this candidate