Channing B. Donaldson
Frederick, MD 21701
Phone: 704-***-**** Email: adlpwk@r.postjobfree.com
Technically oriented and business-savvy IT professional with field experience in cross-platform computer, network, audio/visual systems and computer informatics. Consistently achieve optimal results by implementing sophisticated technology and support plans to satisfy a diversity of academic and business requirements. Superior record of supporting enterprise-wide, mission-critical technology on time and within budget as well as being committed to providing quality IT training. Work style is flexible and constantly trying to provide the best communication to management, internal departments, and vendors to coordinate IT projects. In current academic studies dedicated to the goal of advancing into the area of digital humanities with focuses on data mining and computational linguistics.
IT Strategic Planning / Support Solutions / Team Leadership / Customer Service
Project Management / Vendor Relations / Training
Certifications:
CompTIA A+
Issued: 12/2018 Expires: 12/2021
Credential: youracclaim.com/users/channing-donaldson/badges
Extron AV Associate
Issued: 06/2018 No expiration
Extron Tech ID: 1065958
Extron Control Specialist No expiration
Issued: 04/2018
Extron Tech ID: 1065958
Apple Certified iOS Technician No expiration
Issued: 12/2016
Apple Tech ID: G2014A17A1
Apple Certified Mac Technician 2016 No expiration
Issued: 10/2016
Apple Tech ID: G2014A17A1
Professional Skills: Educational Skills:
Mobile Device Management
IT Training & Documentation
Security System Alarms and Cameras
Corporate IT Policy and Procedures
Audio/Visual Equipment; Extron
Bio-Metric Payroll System
Managerial Responsibilities
IT Project Management
LAN/WAN Network Services
Printer/Faxes/Postal Machines
Support Center Operations
Applications Systems
Web/Intranet Support
PBX Voice Systems
Payment Processing Equipment
Microsoft, Linux, and Apple Systems
Leadership/Supervisory Responsibilities
Controlled Access Equipment
Human Computer Interaction
Data Structures and Algorithms
Familiarity: Java, Python, JSON
HTML and CSS
Algorithm Development
Program Design
Data Preprocessing
Program Development and Design Process
Data Collection/Data Mining
Employment History:
IT ANALYST II for ACADEMIC SUPPORT October 2016 - Present
University of Montevallo, Montevallo, AL
Project Coordination – Responsible for multiple large projects that impacted the global campus including mobile device management, Apple administration, remote desktop management, computer imaging software as well as oversaw technology installations for upgraded classrooms and new facilities.
Supervisory – Managed team of Student Workers which ranged from one to five students at any given time throughout the year. Responsible for HR related task, schedule management, hiring, and training.
IT Documentation – Create and maintain internal use documentation for academic related systems, including support center operations, corporate policies and procedures.
Audio/Visual equipment maintenance, training, and recommendation.
Establishment and implementation of support center operations as pertaining to all academic hardware and software, campus wide.
Zoom Administrator, Apple School Manager Administrator, Deep Freeze Administrator, Dameware Administrator
TECHNICAL SUPPORT ANALYST I April 2016 - October 2016
University of Montevallo, Montevallo, AL
JUNIOR NETWORKING ENGINEER February 2016 - March 2016
Ellucian, Montevallo, AL
Contracted IT Support for the University of Montevallo
INFORMATION TECHNOLOGY SPECIALIST October 2013 - January 2016
Southwood Realty Corp., Gastonia, NC
Education:
UNIVERSITY OF ARIZONA; TUCSON, AR
Master of Science in Human Language Technology
Department of Linguistics
Fall 2021
UNIVERSITY OF MONTEVALLO; MONTEVALLO, AL
Bachelor of Science in Liberal Studies; Computational Linguistics
Department of Interdisciplinary Studies
2017 – Graduation set for May 2021
Course load included:
Computer Science Linguistics
English French
Communication Science Statistics and Probability
Cognitive Psychology Informatics
CENTRAL PIEDMONT COMMUNITY COLLEGE; CHARLOTTE, NC
Professional References:
Victoria Long
Assistant CIO, Director of Academic Support & Senior Project Manager
University of Montevallo
adlpwk@r.postjobfree.com
Josh Helms
IT Manager
Southwood Realty Co.
adlpwk@r.postjobfree.com
704-***-**** ext. 125