Administrative Assistant

HARSHITA GULATI

****************@*****.*** 647-***-**** 256 Delta St, Etobicoke, ONTARIO M8W 4E9 Profile

Administrative Assistant with over three years experience providing efficient secretarial and administrative support to senior management. Proven strong interpersonal and communication skills plus the ability to handle multiple tasks efficiently and accurately.

Experienced in planning, organizing and problem-solving to complete multiple deadline-driven projects efficiently and on time. Able to work under pressure and successfully deal with competing demands while maintaining complete confidentiality. Skills

• Accounts Payable

• Accounts Receivable

• Leadership

• Database Management

• Travel arrangements

• Public Speaking

• Financial statements

• Sales

• Problem Solving

• Financial Reporting

• Negotiation

• Project Management

• Verbal & Written communication skills

• Microsoft Office

• Office Management

• Customer service-oriented

• Invoice processing

• QuickBooks expert

• Executive presentation development

• Strong problem solver

• Customer service-oriented

• Social Media

• Finance

• Data Analysis

• Microsoft PowerPoint

• Organization skills

Experience

04/2018 - Current

OBN Security &

Investigative

Consultants Inc

Etobicoke, ON

Administrative Assistant

• Keeping track of all payments and expenditures,

• Assemble, review and verify invoices.

• Paying employees and subcontractors by verifying expense reports and preparing pay checks.

• Paying vendors by scheduling pay checks.

• Preparing analyses of accounts and producing monthly reports.

• Organizing and filing corporate records, documents, and reports.

• Performing office duties.

• Analyzing customer issues and finding solutions

• Maintaining accounts receivable and payables files

• Post customer payments by recording cash, checks, EFT and credit card transactions.

• Preparing financial statements, reports, memos, invoices letters.

• Prepare correspondence, documents, presentations

• Responding to customer enquiries about payments and invoices.

• Accurately recording minutes from meetings.

• Organize travel arrangements.

06/2017 - 04/2018

Gatestone & Co

Toronto, ON

Financial Service Representative

• Negotiating, planning and assisting customers with correct payment resolutions.

• Submit reversals for late fees, interest and left-over balance applications to the credit department.

• Initiate consumer negotiations for debt recovery.

• Inform customers of outstanding balances.

• Performing financial assessments on consumer accounts.

• Use skip trace to find additional customer contact information.

• Analyzed the behavior of different Visa, MasterCard to discover discrepancies.

• Establish recovery actions on delinquent accounts.

• Perform initial fraud review.

04/2016 - 05/2017

Sutherland Global

Services

Sault Ste. Marie, ON

Customer Service Representative

• Maintain up-to-date knowledge about ATT products and services.

• Respond to customer queries about ATT services, equipment, promotions, roaming and billings.

• Handle customer requests for payments, activations, upgrades, billing issues, technical issues.

• Educated customers on special pricing opportunities.

• Set up and activated customer accounts to maintain QA satisfaction levels.

• De-escalated problematic customer concerns.

• Reviewed account and service histories to identify trends and issues. Education and Training

05/2017

Sault Ste. Marie, ON

Bachelor of Arts in Economics

Algoma University

07/2015 Bachelor of Arts in Economics & Entrepreneurship Delhi University

LinkedIn Profile

www.linkedin.com/in/harshita-gulati-604003141

References

Available on request.

Contact this candidate