Customer Care Assistant

CURRICULUM

VITAE

OF

YOLANDA

MTIMKULU

PERSONAL:

NAME: YOLANDA MTIMKULU

PHONE NO.: 076-***-****

EMAIL ADDRESS: ****************@*****.***

LANGUAGES: ENGLISH – EXCELLENT

AFRIKAANS – GOOD

ZULU – GOOD

XHOSA- GOOD

TSWANA – GOOD

SESOTHO-GOOD

MANDARIN-BEGINNER

FRENCH-BEGINNER

CITIZENSHIP: SOUTH AFRICAN

EDUCATIONAL:

2008 – 2014:

LAERSKOOL PIET VAN VUUREN

2015 – 2017:

HOERSKOOL VORENTOE

2018 – 2019:

PRETORIA HIGH SCHOOL FOR GIRLS

SKILLS

COMPUTER LITERACY : Ms Office, Excel, PowerPoint, Word – Proficient

MATHEMATICS CORE – MATRIC LEVEL

CUSTOMER CARE – CALL CENTRE

WORKING EXPERIENCE:

2018 – 2019:

REMEDIAL TEACHER’S ASSISTANT: SINDISWA MTIMKULU CHILDREN’S FOUNDATION

Assisted grades 5 to 10 students with English, helped with compiling lesson plans, learning charts, study aids and general administration work.

2019-2020

CALL CENTRE AGENT: THEMBELIHLE COLLEGE

Assisted with regards registration, financial enquiries and in an inbound environment.

2020-2021

SHIFT LEADER:VOS BILTONG

Bookkeeping, managed shifts for staff, cash up & trained new staff.

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