Customer Service Representative

AJAYI VINCENT ETA

Customer Service Representative

Address – Aliya tower, Al Nahda, Sharjah, United Arab Emirate Telephone Number – +971*********

Email address - *************@*****.***

PROFESSIONAL SUMMARY

A confident, reliable, and enthusiastic individual, with previous customer service experience. I enjoy helping clients, customers, and individuals, and solving any problems that they may have. I am a great communicator, over the phone, face to face and via email. I strive to work well under pressure and love to keep myself, and my workflow organized. As an experienced customer service professional, I take an enthusiastic approach, combined with a friendly, genuine dedication to customer satisfaction. Completely dedicated to outstanding customer service and turning complaints into compliments. Seeking a new, challenging role which will utilise my existing skills.

PROFESSIONAL WORK EXPERIENCE

Babtech Resources Enterprises, Yaba June 2013 – September 2018 Lagos Nigeria

Post: sales marketing and customer personnel

Responsibilities:

● scanning, recording, and receiving payments for goods purchased

● Responding promptly to customer inquiries.

● Maintaining a positive empathetic and professional attitude towards customers at all times.

● Communicating with customers through various channel

● Acknowledging and resolving customer complaints.

● Knowing about products inside and out so as to be able to answer questions.

● Processing orders, forms, applications, and requests.

● Keeping record of customers interactions, transactions, comments, and complaint Port and terminal multiservice ltd October 2018– June 2019 Lagos State, Nigeria

Position: Customer service representative

Responsibilities:

● Receiving and processing all goods

● Taking Care of customers need

● Maintenance of the organization

● communicating and coordinating with colleagues, as necessary.

● Ensure customer satisfaction and provide professional customer support.

● providing feed-back on the efficiency of the customer service process.

● Managing a team of junior customer service

KEY SKILLS

• Top customer service skills

• Ability to effectively deal with conflict.

• Excellent multitasking ability

• Experience in a high-volume call center fielding approximately 30 calls per day

• Strong listening and communication abilities

EDUCATION & QUALIFICATION

● Christ the king secondary school (SSCE) 2015

● Yaba college of technology lagos (National diploma) 2019 PERSONAL INFORMATION

Gender : Male

Marital Status : Single

Nationality : Nigerian

Language known : English

Passport Number : B00282463

Visa Status : Tourist visa

References are available on request.

DECLARATION

I certify that the above are true and correct to the best of my knowledge and ability. If given a chance to serve you, I assure you that I will execute my duties for the total satisfaction of my superiors.

AJAYI VINCENT ETA

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