Customer Service Assistant

Kyla Wallace

************@*****.*** 323-***-****

EDUCATION

Los Angeles Southwest College, Los Angeles, CA (August 2020- Present) WORK EXPERIENCE

Cashier, McDonald’s, Los Angeles, CA (August 2016- September 2018)

● Offer excellent customer service experience to guests and greet customers with a smile and respect

● Process financial transactions such as cash, credit cards, debit cards, and checks.

● Maintain clean and orderly checkout areas and complete other general cleaning duties, such as mopping floors and emptying trash cans

● Count money in cash drawers at the beginning and end of shifts to ensure that amounts are correct

● Answer customers' questions, and provide information on procedures or policies Merchandiser/Cashier, Fry Electronics, Los Angeles, CA (September 2018 - August 2019)

● Greeted guests and store patrons, and answered customer questions and concerns

● Provided merchandise and accessory recommendations to clients

● Organized items on the sales floor and stock room

● Assist customers in the right direction

● Lift Merchandise up to 30lbs

Customer Service Agent, American Airlines(GAT), Burbank, CA (July 2019 - Oct 2019)

● Check-in passengers/Assist with passengers at the kiosk

● Solve passenger traveling problems/issues and answer questions for travelers

● Work flights at the gate and the counter (Assign seats, Tag bags, Clear standbys, and Oversold)

● Work effectively and efficiently

● Use teamwork skills along with good communication skills with both the passengers and coworkers Mail Processing Assistant, United States Postal Service, Carson, CA (Oct 2019 - April 2020)

(ended due to covid)

● Handling mail and parcels up to 70 lbs

● Places processed mail in sacks, remove full sacks off rack for truck loading

● Separate mail from trucks and deliver to distribution areas

● Place mail on conveyor for processing and distribution

● Operate and maintain the various types of automated sorting and scanning machines VOLUNTEER WORK

Volunteer, Shabach Foursquare Church (LASFC), Los Angeles, CA

(March 2014- March 2020) (ended due to covid)

● Record all transactions and make sure numbers match and total out correctly

● Communicate effectively and use teamwork skills

● Be efficient, accurate, and organized

● Record all transactions

● Use math skills: adding, subtracting, and basic arithmetic Intern, Wallace & Associates, Los Angeles, CA (January 2020 - March 2020) (ended due to covid)

● Providing support to the Accounting Department.

● Handling communications with clients via phone, email, and in-person.

● Assisting with data entry, recording, and maintaining accurate and complete financial records SKILLS

● Computer Skills (Microsoft Windows and Apple computer literate and comfortable using office software such as Microsoft Office, Prezi, and others.) can type 40 words per minute

● Strong public speaker and comfortable giving presentations to crowds

● Dealing with numbers and money is one of my many strong suits

● Teamwork skills and communication skills

● Quick learner

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